Go Auto Haus Volkswagen

Added extra charges to financing, sneaky paperwork There was $1530 added to our financing over top the sale price to pay for what the dealership ended up describing as "optional financing insurance". T There was $1530 added to our financing over top the sale price to pay for what the dealership ended up describing as "optional financing insurance". They did not discuss this with us, or even mention it before adding it to the financing. Everything money related was discussed on the sale agreement, and once the sale amount was settled we agreed and signed all the paperwork. So, after the sale, we were not given any copies of the paperwork we just signed, other than the sales sheet which we needed to register the vehicle. After a few weeks we got the letter from the financing company and luckily I contacted them to verify everything. It was at that time I realized the financing amount was not what we were expecting. When reaching out to the dealership about this discrepancy, they provided the paperwork which did in fact include this option. This was not a paper we were given to examine in detail at time of sale. There was disagreement that they told us about the option, but the bottom line is we would have never agreed to pay $1530 for financing insurance, so it was impossible that we were aware of it. After a month of back and forth with the dealership, they did refund our money and cancel the insurance. I believe everything is resolved, but the experience was terrible. Had we trusted the people at the dealership, we would have been stuck paying more than we agreed to. At the end of it, I still consider this as the dealership attempting to defraud us of $1530 by adding an insurance option onto our financing without our knowledge. I understand as a consumer we need to do our due diligence, but the dealership should not be able to just roll the dice and hope they get to bill extra. So listen. Do your due diligence. Negotiate on the sales price, not the financing payments. Go to the bank yourself and get your own financing, the dealership is not your friend and they are not helping you. The dealership is there to help themselves and only have their interests in mind. More

Lovely Sales Team I recently purchased a 2015 VW Tiguan, (last week), and am very pleased with the entire experience. We came in on a Thursday to test drive a couple ve I recently purchased a 2015 VW Tiguan, (last week), and am very pleased with the entire experience. We came in on a Thursday to test drive a couple vehicles, and by Friday I was leaving with one. Tanveer was my sales guy and he was a pleasure to work with. He took us through the vehicles, explained everything, and got us a good deal on the car, and my trade in. I would definitely recommend Knight Auto Haus to anyone who asks me, and I also definitely recommend working with Tanveer! When it came to the financing department, we dealt with Daniel. He was also awesome and very informative about all of the warranties and things we can add, (Tire protection, which I highly recommend). Overall it was a great experience, and I can confidently say that I will be going back when it's time for an upgrade to a new vehicle! More

Friendly integrity Good experience with Leo Rueda from sales staff and good follow-up. Car went from show room to picking up in 90 minutes. Minor concern with car dealt Good experience with Leo Rueda from sales staff and good follow-up. Car went from show room to picking up in 90 minutes. Minor concern with car dealt with promptly More

Disappointed experience! She added extra 3000 on my car loan too!!!! She also told me I can not pay off my car load within 2 years, cause I trust her I did not collect this on She added extra 3000 on my car loan too!!!! She also told me I can not pay off my car load within 2 years, cause I trust her I did not collect this on any paperwork. So please do not trust this kind of financial worker, cause she is dishonesty!!!! Poor dealership because of you! Do not wanna have business with you again! Never! More

Excellent service I bought my lovely Mercedes from Autohaus Volkswagen. Tanveer was my client advisor. Car is excellent and service was top class. Very happy with my pu I bought my lovely Mercedes from Autohaus Volkswagen. Tanveer was my client advisor. Car is excellent and service was top class. Very happy with my purchase. More

I bought my first car from Autohaus Volkswagen. It’s a golf. I was very happy to buy the vehicle. I had some issues with the car but Tanveer helped me to resolve them very from Autohaus Volkswagen. It’s a golf. I was very happy to buy the vehicle. I had some issues with the car but Tanveer helped me to resolve them very easily. Thanks Tanveer. More

Awesome! I dealt with Leo Rueda to buy my Ford Focus. I was dealing with another huge dealership prior to that but I felt that they were hiding something from I dealt with Leo Rueda to buy my Ford Focus. I was dealing with another huge dealership prior to that but I felt that they were hiding something from me. I met Leo on a friends dinner and after 2 days I bought a car from him. He was non pushy, transparent and gave me an awesome deal. On top of that, he speaks Tagalog fluently. More

Perfect experience Michael provides an Excellent services, and I got my second car here, so I strongly recommend him to everyone who wants to buy VW cars! Michael provides an Excellent services, and I got my second car here, so I strongly recommend him to everyone who wants to buy VW cars! More

Excellent experience We are so lucky to have Michael as our dealer. He makes the whole sales process so easy and pleasant for us. We would like to strongly recommend him. We are so lucky to have Michael as our dealer. He makes the whole sales process so easy and pleasant for us. We would like to strongly recommend him. More

Pre-Owned - Nice place to buy a car. While I didn't buy a VW, I picked up a great lightly-used preowned car from KnightVW a few weeks back. It was one of the better car purchasing experie While I didn't buy a VW, I picked up a great lightly-used preowned car from KnightVW a few weeks back. It was one of the better car purchasing experiences I've had. Leo is laid back, no pressure no hard feelings style about it, which is refreshing. Also dealt with Cody and Yang (sales managers) that were helpful in completing our deal. Car needed a few touchups after the sale and these guys made sure I was happy - they didn't change their friendly tune once the deal was complete. I'd be comfortable buying another car there, or recommending the place to a friend or family. Thanks! More