Go Auto Haus Volkswagen

excellent experience Every employee there is nice. And excellent experience. Steven Wen was patient and introduced every specific details about the vehicle to me. Also the Every employee there is nice. And excellent experience. Steven Wen was patient and introduced every specific details about the vehicle to me. Also the after-sales service is good. More

Great experience, staff was wonderful!! We recently purchased a Jetta. Riley Petrachek was friendly, professional, and very helpful. He had a way of making us feel very comfortable. Our e We recently purchased a Jetta. Riley Petrachek was friendly, professional, and very helpful. He had a way of making us feel very comfortable. Our experience with him was amazing!! I would highly recommend anyone shopping for a vehicle to visit Auto Haus Volkswagen. I am glad we did!! Very happy with our experience, very happy with our purchase!!! More

End of Lease- prepare yourselves! 0 stars! Guys, this is lengthy, but its worth the read! If you have an end of lease coming up make sure you see someone who knows what they're doing! I called Guys, this is lengthy, but its worth the read! If you have an end of lease coming up make sure you see someone who knows what they're doing! I called a week before my lease end date just to make sure whomever I was dealing with could take some time with me to go through the paperwork and ensure I had everything I needed with dropping off my 2016 golf, since I had never done this before (and is it not their job??). I dealt with Cody Wood who is the sales MANAGER and apparently the only person who deals with the end of lease process. He told me on the phone that the process should be pretty simple and wouldn't take much time, but I still had an appointment scheduled. I also had an inspection done a week prior to this call and it turned out I had a flat tire the day of- so I needed to repair the tire and with this there was a notification light on regarding pressure loss which also needed to be confirmed "resolved" by the dealership. So the day comes for my lease return. I sit down with Cody and explain that I firstly forgot my second FOB and would have to bring it later on in the day. Secondly, I explained that I had my receipt for my flat tire that I replaced and thirdly that I would require a letter sent to VW Finance stating I have complied with my inspection requirements. I then showed him my receipts of damages the past 4 years and asked him to copy them so that they too can be sent to VW Finance per my end of lease requirements. During this, he said he had no contact information to send this documentation to and that he is really "just a middleman" between the car and VW Finance. I mentioned that I *neeeed* this paperwork actually sent to them as I had been speaking with an end of lease representative from VWF on the phone regarding what they needed from me. I stated the importance of having this sent and he continued to repeat himself that he has no contact information (Volkswagen Finance has contact information all over the internet.. but OK, I guess I should have given him their number myself). He then was doing things on the computer- to which I had no clue as he was not explaining himself and then put a stack of 5 pages or so stapled in front of me and told me that this was 'just my vehicle return receipt' and that I was good to go. I also noticed the letter he had wrote spelt my name wrong, to which I asked if he could correct it. He said, "it doesn't really matter but OK." I then for the last time stated- "OK (feeling pretty dismissed and uneasy about my paperwork) the only thing I need is confirmation that this will get sent over to them or I will need to do it myself" as he still didn't answer how this was going to happen. He then said- "I don't know how many times I need to repeat myself- I have no contact information," to which I stated, "well you're clearly not answering my question as to HOW THIS PROOF WILL GET TO THEM which is what I need!" he then said, "An inspector will come here to see that everything has been done, which then the information will get sent to VW Finance." WOW THANK YOU FOR THAT NEW INFORMATION AND FOR FINALLY ANSWERING MY QUESTION. During this time, I believe I had signed my vehicle return receipt and I was so frazzled with the negative turn of this experience that I ended up just taking this stack of paperwork and got the xxxx out of there. Upon me leaving, he stated, "Have a great day." When I got home, I was reading my inspection email and I realized I was supposed to have filled out a vehicle history disclosure statement which I did not recall us doing, nor did he mention I needed. Since I had to unfortunately return back to the dealership to drop off my second FOB, I figured I would ask about this. So 5pm rolls around, and I go to the front desk to state I just need this form FROM LITERALLY ANYONE. A random salesman Trevor comes up to me after speaking with Cody (his desk is in the open) and says, "So Cody has talked to his federal manager (or something rather) about who to send the paperwork to." I'm like, "Uh ok, that is not why I am here but I did talk to someone from VW Finance this afternoon and I can give you that contact information but cool. I actually need a vehicle history disclosure form." So he goes back to Cody, and then comes back to me and says, "It will be 5 minutes." It was pretty obvious Cody was avoiding me. Superrrr unprofessional. Cody comes and sees me after some time of waiting and I ask him about this disclosure form per my inspection email, and even showed him the email I had. He stated I didn't need one unless I was buying, not leasing. I told him I was unfamiliar with this whole process and just wanted to make sure. He was adamant that I didn't need one. So, being naïve, I believed him and left. After returning home and after a full day and half of work (I work in the states), I was finally able to sit down and fully go through the forms he gave me. Turns out, he DID fill out my vehicle history disclosure form WITHOUT my knowledge and somehow knew all of the answers to what my vehicle had been through the last 4 years. Out of 18 questions, 5 were SUPPOSED to have been checked YES but he carelessly went through this on his own and checked NO for ALL- even with me giving my damage receipts to him to copy. What is shocking is that he didn't even realize this was the form he filled out or else he would have mentioned it when I asked about it. The other shocking fact is I could have signed this without realizing with all the upset that had happened. Anyways- the next day I had to call VW Finance to tell them the situation with how uncomfortable I felt and that I needed to send my own copy of my history disclosure form - thank GOD I didn't sign his. I even sent them all my vehicle repair receipts because I honestly felt so uneasy leaving my documents in the hands of this person and obviously for good reason! The sad part is that I felt too uncomfortable at the dealership to sit there and actually go through the paperwork he gave me, and he CLEARLY did not have the patience for it either. He didn't even have the respect to spell my name correctly. I then called the dealership to speak to the general manager about my horrible experience with Cody. He was unavailable and a message was left with reception. No shocker there- I received no call back. To sum it all up- Go Autohaus VW on Pembina is the most unprofessional dealership with VW I have EVER experienced in my 4 years of service. I am SO GLAD to never step foot in this place again. Shame on all of you. More

Very Professional and Kind Staff at this Dealership! This was our first new car purchase (always bought used before) and was pleasantly surprised by the professional and exceptionally kind Staff at Go Au This was our first new car purchase (always bought used before) and was pleasantly surprised by the professional and exceptionally kind Staff at Go Autohaus VW in Winnipeg. Our Salesperson Nia Albertin was especially wonderful to deal with, so professional, knowledgeable and personable that made purchasing a car flawless, it was not an intimidating or overwhelming experience. Nia was so courteous and has excellent communication skills in getting back to us with any questions or concerns we had to make this transaction easy for us. We also met Cody Wood and Primini Ismath in our dealings regarding this purchase and they too were so very kind in dealing with us and our questions, they went above an beyond to assist us with this transaction. Thank you so much to Go Auto Haus VW for your professional service! More

Ignoring the customers, absence of customer service at all Worst experience with customer service ever! They’ve opened a case for my Tiguan’s rust (basically should be fixed by VW warranty) in February and the Worst experience with customer service ever! They’ve opened a case for my Tiguan’s rust (basically should be fixed by VW warranty) in February and they are still “investigating” it keeping promising to call “next week” for 6 months already!!! Have they ever called themselves? Nope! Looks like hopeless idea to believe these guys👎🏻👎🏻👎🏻 More

Amazing Customer Service Had a great experience purchasing my 2019 Tiguan R-Line. From the moment I walked into the dealership I could tell it was different from other places. Had a great experience purchasing my 2019 Tiguan R-Line. From the moment I walked into the dealership I could tell it was different from other places. There wasn't any pressure, just courteous staff wanting to help. Adam was amazing. Very informative and friendly. He offered me to take a test drive car home for the weekend, which i think sealed the deal for me. Yang(Sales Manager) and Premini (Finance) were awesome too. I'll definitely buy my next vehicle from here again. More

I bought a 2019 Tiguan Just bought a 2019 Tiguan from Auto Haus. Tanveer helped me all the way to get the best deal. I am very Happy with the car and the service Just bought a 2019 Tiguan from Auto Haus. Tanveer helped me all the way to get the best deal. I am very Happy with the car and the service More

Great Customer service Mr.Tanveer is great guy who helped me in all ways to find best car for me and as well as he also provide me all the services i demanded for. choice o Mr.Tanveer is great guy who helped me in all ways to find best car for me and as well as he also provide me all the services i demanded for. choice of interior,choice of color moreover i wanted to matt black my car he also did all the arrangements for me. I am really happy with my car Thankyou Mr.Tanveer and Autohaus. Nobody will work harder than them to get you in the car you want. More

Great dealer! He helped us to get a great deal on a second c He is humble and a great guy, we have us right suggestions about the car which will be better for us under our price range . He is humble and a great guy, we have us right suggestions about the car which will be better for us under our price range . More

A very professional dealership First of all I would like to say that in the past 8 years I have purchased four new autos in Winnipeg. For each I did a lot of research and visited a First of all I would like to say that in the past 8 years I have purchased four new autos in Winnipeg. For each I did a lot of research and visited a mutitude of New Auto lots to test drive the latest vehicles. One of my best repeat test drives out of all of the over ten I had visited was at VW AutoHaus on Pembina. Each time the vehicle was easily asked for and given or was pre-set-up for me to come and drive. Follow-up discussions were done after each drive in a professional way and later contact from this dealer was done unobtrusively. Ie I did not feel I was getting pressured but was being taken care of as a potential purchaser. I now have to give special shout out to AutoHaus Manager Mr. Cody Wood, sales rep Mr. Steven Wen and Financial Service Manager Mr. Daniel Ribeiro. Mr. Wood, took an active roll in dealing with my additional car buying questions OVER A YEAR AGO and because of his unwavering, professional answers and follow up, I knew that if I was to buy a VW, it was going to be with him and with this dealership he represented. His professionalism and professional knowledge went way beyond most sales persons and that he took "extra time" to give me detailed responses, went a long way in gaining my trust. The overall buying experience because of him was way beyond "top notch!" Mr. Cody Wood is the consummate professional! At each step of the buying process I received prompt answers and follow-ups from Mr. Wood. When final considerations to purchase were completed he then handed me over to Mr. Steven Wen who then continued with the required final preps in picking up my Sportswomen. Steven went out of his way to make sure "all customer concerns" on my part were met, all dealership requirements were met and that questions or issues were dealt with in a professional way. Days later he contacted me to say parts for my vehicle had arrived. He arranged a time to have them installed and did the installation himself. I never felt that I was not valued as a customer. Subsequently Steven has been actively looking for me for some after market parts. This is the kind of follow-up professionalism a customer not only expects but appreciates! Thank you Steven. And, finally I do have to give a shout out to Mr. Daniel Ribeiro, Financial Service Manager who spent great lengths of time with me a year ago as a sales rep at this dealership and who looked after me in a professional way in his capacity as Financial Manager after my purchase. He dealt with all of my questions post sale in a most professional thorough way. So in conclusion these three gentlemen are what all private purchasers should want to have as "top rated" professionals looking after their new car purchases. I would Highly recommend AutoHaus on Pembina to my friends and relatives. Well done men and thank you for making my new car purchase an enjoyable experience! Now it is VW's time to keep me as one of their long term customers! Respectfully, Go Ni Winnipeg MB. More