Georgetown Kia - Service Center

I had some issues with my Kia back in Late February, right around the time Kia's systems were down. Dealing with the Georgetown dealership was an excellent experience. They didn't have all the answers r right around the time Kia's systems were down. Dealing with the Georgetown dealership was an excellent experience. They didn't have all the answers right away since they weren't able to connect directly with the Kia systems but Bobby the Service Technician was determined to find the root cause of the issue. He showed such a high level of professionalism and expertise. Bobby really knows his stuff. The service staff as well as the manager did an excellent job of keeping me informed. I would definitely recommend this dealership to everyone. More

I have to start off by saying that I'm surprised that it had to get this far, yet here is my complaint. I had reached out to Georgetown Kia via their website to inquire about the terms of my extended warran had to get this far, yet here is my complaint. I had reached out to Georgetown Kia via their website to inquire about the terms of my extended warranty that I purchased. Whether it was my negligence in record keeping, or their negligence in including it in my package upon purchase, I had exited my 5yr warranty period and wanted to know the requested information as I’m considering my options of trading in or keeping my vehicle. Even though I had specifically reached out to the financial department, I nearly immediately hear from Harman via a phone message and email asking me if there is anything he can help me with concerning my vehicle, and that he would like to discuss my interest in trading in. I fill Harman in with my request, he confirms his system shows my warranty purchased and he is more than willing to help me, when would I like to come into the store? I again explain to him that before I make any appointments, I would like the information requested to make an informed decision, and if I do come in, Saturdays are best. I now get correspondence from Frank asking what time on Saturday is good for me to come in. I explain to Frank, just as I have explained multiple times at this point that first and foremost, I would like the information requested, and that I'm feeling pressured to come into the store during a province wide lockdown when I'm not even sure if I would be moving forward with a trade in yet. Everything changed at this point. The communication with Frank, while still professional, now becomes stern. Even though I had their full support prior, anything I ask now is shirked aside. I’m get responses like “We moved and it will take 1 to 2 weeks to pull the information about your warranty” and “our extended warranties change and I cannot tell you anything about what you purchased” (Remember when Harman said his system indeed shows him my purchase?). I think this is silly as I'm asking myself “what if I need warranty work? Will it take one to two weeks as my car sits in the shop to figure out what’s covered?” I am quite obviously being pushed under the rug at this point, yet I return his email asking him to send me the information once received and Ill contact him about a possible trade in after reviewing my information. This was on March 1st, and it is now April 5th. This was such a simple and small request met with abhorrent service. After two cars purchased from Georgetown Kia, I never once thought I would have to commit to a third car purchase before I'm allowed to ask for the terms of my warranty from them. I will not be brought to begging – the information has still not been supplied, and I will move forward without it praying that I will not need it. Thank you, Frank and Harman, for making an already difficult time that much more difficult. All corresponded has been saved, and available if requested. Thank you. More