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247 Reviews of Georgetown Kia - Service Center
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September 06, 2012
Routine oil change etc. I noticed apparent oil leaking Routine oil change etc. I noticed apparent oil leaking on garage floor. Returned vehicle next day and service looked at it right away. No mechanica Routine oil change etc. I noticed apparent oil leaking on garage floor. Returned vehicle next day and service looked at it right away. No mechanical problem, but some oil had dripped on to a support bracket under the engine when oil was being drained or added. Mechanic cleaned it up . no further problem. Good service from shuttle driver. More
by jthomasmartin
Employees Worked With
Helpful August 17, 2012
The dealership and employees that i have delt with so far are very friendly and willing to go out of there way to get you answers to any question you may have.from the sales and finance to parts advisor far are very friendly and willing to go out of there way to get you answers to any question you may have.from the sales and finance to parts advisor i am very happy with the service i have had and would recomend this dealership to others. More
by Patrick82
Employees Worked With
larissa sharko, Ken Shappert
August 13, 2012
This dealer welcomed us warmly. friendly & helpful. I recommend both Jay , a good & helpful Sales person, and Ashleigh good Service Advisor. Best of Luck to both of them. I recommend both Jay , a good & helpful Sales person, and Ashleigh good Service Advisor. Best of Luck to both of them. More
by Inder M K
August 02, 2012
John (Parts) Laurissa (Parts), Ashleigh (Service), Bobby (Tech), Gitano (Tech) and Ante (Service) Ridney (Service) Have all been a blast to work with. They have all assisted me on a personal 1-on-1 le (Tech), Gitano (Tech) and Ante (Service) Ridney (Service) Have all been a blast to work with. They have all assisted me on a personal 1-on-1 level. I live in Hamilton Ontario and make the 80km drive (one way) to service my Kia with the best staff I have ever seen. They not only know me by name, but are able to exceed my expectations each and every visit. This makes it worth my while to drive in each time. I could service with 3-4 other local dealers however the staff at Georgetown Kia have always provided me with respect and fairness. I will continue to make the drive to service with the best. I will continue to recommend all my friends and family to their location. Fantastic Job Guys! Keep Up The Great Work! -David Tan 2010 Kia Forte SX Sedan. Hamilton Ontario. More
by David_Tan
Employees Worked With
July 31, 2012
I did not get a call to come in for the part to be replaced in my car in the time I was promised. I was told 4-5 working days and called in at 8 working days to be told it had not arrived. I called replaced in my car in the time I was promised. I was told 4-5 working days and called in at 8 working days to be told it had not arrived. I called at 10 working days to be told I was missed as I was under both my name and my husbands name. I am still unclear why this created a delay, and why I was listed that way, but glad the work is now completed. More
by shabbott
July 09, 2012
During my last routine visit a couple weeks ago I was told to expect the next service call to be costly. When I questioned Rodney, I was told that during my next visit my KIA Rondo would need the timing told to expect the next service call to be costly. When I questioned Rodney, I was told that during my next visit my KIA Rondo would need the timing belt replaced. Attempting to budget for the expense, I asked roughly what the cost would be. To my surprise, I was told to expect roughly a $1,000 repair. Ouch! That sounded extremely steep, but, I also knew that timing belts are time consuming and can be costly to replace. Upon my arrival at home, I mentioned to my husband what had been conveyed to me during my visit, and he immediately questioned the cost of the repair. He wanted a second quote, or third even, and boy am I glad he did! We contacted a few local repair shops and were told by both places that I DID NOT need to have my timing belt replaced - turns out my 4 cylinder KIA Rondo has a chain and not a belt, which means that it does not need to be replaced. I think I was more hurt at first, since I've trusted the Georgetown KIA Service dept for the last two years. Now, I'm simply furious knowing that I've been associating myself with dishonest people, and location in turn. Needless to say, I will NOT be returning to Georgetown KIA for my future repairs, and instead will be taking my business to the 401 & Dixie location. They were very quick to tell me that my Rondo did not need a timing belt replaced, and that only REGULAR maintenance was required - plus they also accept my VIP card, which is a bonus! I'm very, very disappointed with the Georgetown Service Dept. Update: The Service Dept Manager, Mark contacted me immediately after I sent in this review and explained what had transpired with my last estimate. There was an oversight made by an apprentice and explained that even if I had brought my car in for service, the system would not allow the repair. I'll trust that this is actually correct, since I was informed of the same thing from a different Kia. I realize that mistakes happen and am willing to give them another chance. Mark was very reasonable, apologetic and it's obvious that he takes his job seriously. He was fair with the compensation provided and I'm appreciative that we ended in good terms. More
by hdahl
Employees Worked With
August 28, 2011
I cannot express enough my disgust about how the service I cannot express enough my disgust about how the service department in this dealership operates. First, we purchased a car in June and part of our c I cannot express enough my disgust about how the service department in this dealership operates. First, we purchased a car in June and part of our contract was they were to include fog lights on our car. HOwever when we picked up the car there were no fog logs and we were told we could get them installed within a week. It is now the end of August and I just had them put in after multiple attempts to have them installed. From the beginning of July, I called daily to book an appointment only to be told to call back the next day without being told why. I kept calling for 2 weeks and got the same call back tomorrow and never given a reason why and basically was given run around. I feel I wasnt taken seriously as a female even though I purchased the car. They have a sign that says there dealiership is women certified well I am a women and I DO NOT certify there service department. Out of frustration I had someone else call (a male) and finally he was told that it was because htey didnt have the part in even though I purchased the car a month before. They continued to tell us to call back and they will order the part. Over a month later, at the beginning of August I booked an appointment 2 weeks in advanced to avoid and chance of any problems occurring. Please keep in mind I bought the car over a month and a half ago and my fog lights should have been in the dealership waiting for me fromthe time I bought the car. The day before my appointment, I called them to confirm the appointment from work because I got a call at home from the service department calling me to confirm my appointment. Since this appointment was booked two weeks prior I took the day off work to bring the car in on their down time in the body shop because they told me they didnt fix cars on saturdays even though my cousin bought a car from them the same time we did and had no problem booking the car in on a saturday. When I called I asked them if there were sure the part was in because they called to confirm the appointment and when they checked suprise suprise it wasnt even in!!! So they called me to confirm an appointment to fix my car when they didnt even have the part in. I lost a days pay because I took the day off for an appointment I made 2 weeks prior. Not to mention they were gonna make me drive 45 minutes to the dealership to tell me ohhh we dont have the part...silly us. So finally, 2 weeks past this and much heart ache I was finally able to book an appointment on saturday and I got the fog lights put in today which is 2 months past the date of when i bought the car and they were supposed to be put in originally when I bought the car. Funny Story, I had an 8am appointment this morning to put the lights in they said i would be the first car in and suprise suprise the car didnt go in til 10:30am ad I got it back at noon. WHen I asked what was taking so long they treated me like a female who doesnt know anything about cars. If I was a male they would have treated me differently. These guys have removed all pleasure of buying a new car. The worst part is at no point did they ever try to make things right. One way for me to sum up this service department is sketchy. They are the reason why nobody trusts car dealerships. They treated me like crap. The only one in that dealership that I can honestly say treated me with respect and even came to ask why i was there was the sales assoicate who sold methe car. I will never step foot in this dealership again! My recommendation to the owner of this dealerhsip is to give training to their service department in customer service. Your service department just lost you a large amount of business for a long time More
by Mistreated customer
Employees Worked With
Service department
