Gateway Toyota

High pressure, dishonest Bought a used car, I am happy enough with the vehicle a few months later, but was very unimpressed with the service. Was told the carfax report showed Bought a used car, I am happy enough with the vehicle a few months later, but was very unimpressed with the service. Was told the carfax report showed no accident, but upon inspection it had very clearly been in an accident, and the salesman tried to dance around that fact. It was also missing a small plastic cover on the bumper, which they said they'd get for me, but it took four separate visits to finally get one from them, the first three times being "I promise I will get that on the go." High pressure sales, smug sales managers, and they couldn't care less about post-sale service. Credit people were the only bright spot, surprisingly not pushy about selling extras, although it was and the end of the day. Will never go back. More

Great Service Great People! Firstly I have been a customer with Gateway Toyota for 10 years now. I brought my 2013 Tundra in for service today, Todd squeezed my appointment in i Firstly I have been a customer with Gateway Toyota for 10 years now. I brought my 2013 Tundra in for service today, Todd squeezed my appointment in immediately due to a last minute change to my plans even though they were fully booked up. Now that's customer service! Thanks Todd! Service at Gateway is always a pleasure no matter which service representative is taking care of you, Todd, Troy or even Chris Schultz the service manager. Always a warm friendly welcome with a smile to the dealership. My wife and I have purchased 4 vehicles from Gateway and have always been very impressed with the professionalism and vehicle knowledge of the Gateway sales team. Then that same attitude carries through to the most important aspect of car ownership, the maintenance of your investment. I highly recommend anyone who has never visited Gateway Toyota for service or sales to visit them! Neal Gratton and his staff should be the benchmark for all dealers to aspire too, because vehicle purchasing should be a fun and pleasurable experience, and that is exactly what you get with these guys! More

Used BMW330i and 30 days replacement warranty issue Hi, I have very bad experience with this dealership, will never recommend them. They are not following the AMVIC's guideline on resale of used vehicl Hi, I have very bad experience with this dealership, will never recommend them. They are not following the AMVIC's guideline on resale of used vehicle, They are not standing behind their product and believe in unfair trade practice. Toyota should cancel the dealership because this people is spoiling the image of Toyota in Canada. They sold me a faulty BMW 330 i and harassed me for two months in getting replacement for that. I paid $2500 (total $11000) more in comparison to open market price for getting 2008-Ford Escape XLT (Basic with 85000 km) as a replacement against the faulty BMW after 2 months headache. The sales manager (Dan) and general manager (Neil) of the company are promoting unfair practice. They tried to cheat me. Because of this people I lost my trust in Canadian automobile dealer. More

average Dan, and general manager of the company are good and I will suggest to contact him in case of dispute. I bought used vehicle from here. Dan, and general manager of the company are good and I will suggest to contact him in case of dispute. I bought used vehicle from here. More

Dealership resolved minor issue successfully. I am very satisfied with the resolution of minor issue promptly. The Dealership stands behind their word and customer satisfaction regarding purchases I am very satisfied with the resolution of minor issue promptly. The Dealership stands behind their word and customer satisfaction regarding purchases of the available product. More

Worst service ever The first time I took my car here should have been my last. The first time they were in there move transition so I made my appointment at one locatio The first time I took my car here should have been my last. The first time they were in there move transition so I made my appointment at one location and they didn't tell me they were moving. So I drive to the normal location only to realize they have moved without telling me. I had regular maintenance done on my car. They customer service was so bad I stood at the front desk while they chatted for 15 minutes while they ignored me. Then they directed me to my car which I ended up spending 20 min searching for as they sent me to the wrong area. I also got disconnected from their phone service 4 times that day. They tried to rectify this witha free detail for my car which was a very nice gesture. So on Sunday night I dropped my car off as they needed it the whole day as I was havin scheduled maintenance, 2 recalls and the detail done. On Monday I get a message at 7:20am telling me they have no idea what to do with my car or what I want done. I call them they tell me they know what needs to be done and don't know why Veronica called me. I call back at 1:00 to see when my car will be ready for pick up and ask how the service went and if they found anything wrong. I am told the service went great and nothing was found and that my advisor will call me back when she is off lunch. I call again at 3:30 as no one has called me my advisor tells me the car should be ready for 5:00. When I pick up my car they tell me there is no charge and I realize they never did the scheduled maintenance. No one can explain why and I just wasted an entire day with my car in the shop so they can clean it. I am pretty mad to say the least. To add insult to injury the front desk girls called someone for me to talk to about what went wrong. The person I spoke to was apathetic and said there was nothin she could do the service was deleted off my file and I could leave it for another day if I want. No apology or anything. I have since emailed and called Doris the service manager twice. She is always on lunch and I always leave a message and she never calls me back. I forgot to mention we just got 25cm of snow and they forgot to put my snow brush back in my car! Never go here there is no customer service. More

Shuttle service was horrible I asked the driver to pick me up at 4 pm, but the driver came at 5.30 pm on Oct 20, 2014. I kept on calling from 4 pm to 5.30 pm and the driver always I asked the driver to pick me up at 4 pm, but the driver came at 5.30 pm on Oct 20, 2014. I kept on calling from 4 pm to 5.30 pm and the driver always responded to wait for a while. I was unable to leave from my work place and I could not pick up my son from daycare on time. I phoned customer representative in Gateway Toyota, and I felt that he did not take this incident seriously. More

Internet price not valid wanted $5,000 more My experience with Gateway Toyota Scion on October 15, 2014 was horrible. I am looking for a Toyota Yaris, did my research, found the best price in th My experience with Gateway Toyota Scion on October 15, 2014 was horrible. I am looking for a Toyota Yaris, did my research, found the best price in the city. Internet price was just under $15000 and when its time to settle on the price, the manger tells me that they made a mistake and the actual price is just under $20,000. Its a huge mistake don't you think. Anyway i said they should give me the car for the price from the internet. Treated me like crap and would not even have a decent conversation. Will never go to Gateway Toyota again and will tell everyone i know not to shop there. If you put a price on the internet the customer should be allowed to buy the product for that price. DONT SHOP HERE!!!! More

Friendly, Knowledgeable and Professional My wife and I needed a new vehicle to replace her car that was "totalled" in a car accident. Richard Wong helped us. He was courteous, friendly and pr My wife and I needed a new vehicle to replace her car that was "totalled" in a car accident. Richard Wong helped us. He was courteous, friendly and professional. His knowledge about the vehicles and his "no pressure" approach to sales was greatly appreciated. I would recommend that anyone considering buying a Toyota consider consulting with Richard. More

Purchased snow tires and rims from the service department. The rims were quick to arrive but I was still waiting over a month for the tires. I couldn't wait any longer and got tires from somewhere department. The rims were quick to arrive but I was still waiting over a month for the tires. I couldn't wait any longer and got tires from somewhere else. I went to collect the rims so I could take them with me. I was directed to the far end of the building. After waiting, I decided to go in to see what was going on, the individual was sitting around talking to others rather than helping me. I took the rims....still in their boxes to where I was getting the tires and the mechanic discovered upon opening the boxes to find one of the rims with a sizeable dent in it....rendering it useless.....and discovering they were after-market rims that did not fit properly. Already angry about this, I took them back to Gateway Toyota Service Department, and explained that they were both damaged and wrong for my van. Again the same individual who sold these to me was indifferent to me about the situation, and was more interested in phoning around to look for a replacement rim rather than dealing with me. No apologies, no nothing. Poor customer service, selling me the wrong rims....whatever happened to 'Genuine Toyota Parts'? I will never go there again. More