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Freeway Mazda

Surrey, BC

4.9
1,494 Reviews

15420 104th Avenue

Surrey, BC

V3R 1N8

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Showing 1,494 reviews

April 21, 2014

FRUSTRATED CUSTOMER When I bought my CX-9, I have purchased "oil for life" oil changes using synthetic oil and they have been putting conventional oils for my last 3 oil More

by jojo19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Mcinnes
May 07, 2014 -

Freeway Mazda responded

Dear jojo19, We are sorry to hear about your frustrations. We found your file from your user name and you did indeed purchase the synthetic Oil Changes For Life. You still have this on file with us and do not need to pay for it elsewhere. Your Oil Changes are FREE at Freeway and will continue to be as long as you own the vehicle. After further investigation I think the discrepancy was the vehicle you purchased originally came with conventional oil and the service technicians were replacing the fluid with the factory weight and grade. None the less you paid for premium and should have gotten in without any hassles. The credit offered was the retail difference between the two oils. I hope you will consider us next time you need anything for your Mazda. Our apologies, Team Freeway

April 12, 2014

Relaxed customer service, uncompromised. I strolled into the Mazda dealership unprepared to be welcomed by Thai. I had not put much thought into which car i was going to be looking at, but he More

by ArthurChiu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
April 11, 2014

GREAT SERVICE Harv is friendly, efficient, and the best of all customer focused! He knows his stuff, and if he doesn’t he doesn’t just guess and give you a BS answe More

by IsabelleLau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ERIC THAM (AWESOME EMPLOYEE)!!, Harv Sian
April 07, 2014

Great service! Harv was very friendly, knowledgeable, flexible on price and very helpful. I would recommend Harv Sian to friends, family or anyone who is considerin More

by AsianLady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harv Sian
April 02, 2014

Brandon deserves a gold star for his customer service! I've never bought a car from a dealership & was weary about being bullied into something I didn't want. After being to numerous dealerships and feelin More

by nicolemeow86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
March 30, 2014

Freeway Mazda My wife and I were looking to trade-in our vehicle for a Madza CX-5 and found a lease return at Freeway Madza. Our sales representative Harv Sian was More

by SSS123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harv Sian
March 21, 2014

Brandon was very helpful and easy to talk to and great customer service overall. The whole team was great and we have had a great experience so far! More

by Amanchadha86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
March 18, 2014

We came to Mazda dealership only to check and compare with other similar cars in that category. Mazda dealership was out first stop. Prior this visit, Mazda was on third or fourth place, but after dealin More

by EleonorBroder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harv Sian
March 16, 2014

I found Arie Reiss very pleasant to deal with in my purchuse of a used vehicle. He was not pushy and was understanding of my needs and worked in my best interest. I was a little disappointed that the S More

by Gourlid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arnie Riess
March 08, 2014

Awesome experience!! Everyone was great to deal with, friendly, professional but also fun. Made buying a car a great experience! Would definitely give this team our recommendation. More

by LisaLuoSmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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