Freeway Mazda

Overfilled oil and shortened scheduled maintenance This used to be one of my favourite dealers, and Mazda was one of my favourite car brands (Owned a Protegé 5, 2 x Mazda 3's, CX-5 and a CX-9). Sadly This used to be one of my favourite dealers, and Mazda was one of my favourite car brands (Owned a Protegé 5, 2 x Mazda 3's, CX-5 and a CX-9). Sadly that opinion has changed a little. Long story short, traded in 2 cars, both with Oil Change for Life. Only found out the new one could not have that added at the end of the deal, but that was ok, it only needed an oil change every 6 months, and you could prepay. Not great. Fast forward and I realize they are setting the computer for 4 months. When asked, they told me to "promote longevity of the engine" they do it every 4 months. No discussion. Test drive a new vehicle, computer is at 6 months, so they only change it after your initial oil change. It is also important to note that they often overfill the oil, once so far that it actually had to be pumped back out. The last oil change was nearly an inch over the top fill dot. Can no longer trust this dealer for service, and certainly not going to buy a new vehicle under these situations. Why go to a dealer if they are going to short your service schedule as well as, even though they are supposed to be the experts, overfill the oil. I have called this dealership and spoken the general manger, never heard back. Have also spoken to the service manager who keeps insisting this is correct, even though Mazda Canada specifically pointed out it is, in fact, incorrect. Cleary this is a money grab. More

Professional. Courteous. Prompt. Arnie and Trevor did a great job along with all the staff. Would do business with this dealership again! Happy all around. great job along with all the staff. Would do business with this dealership again! Happy all around. More

Tyler seemed knowledgeable and friendly. Freeway Mazda is in a great location that made selecting a car easy. Thank you for all your help, and I’m loving my new car. in a great location that made selecting a car easy. Thank you for all your help, and I’m loving my new car. More

I have purchased 2 cars from this dealer. Tyler Airey was the sales person. He was very courteous and through. He even provided phone follow up. I’m very satisfied. the sales person. He was very courteous and through. He even provided phone follow up. I’m very satisfied. More

2020 CX5 Everyone I dealt with at Freeway Mazda were professional and friendly. They took the time to listen and understand my needs as a consumer. As a wom Everyone I dealt with at Freeway Mazda were professional and friendly. They took the time to listen and understand my needs as a consumer. As a woman over 60 years, Tracey offered to schedule a future date with me to further review the imbedded technology if I needed it. More

I couldn't have gotten any better deal on Mazda 3 2019 GS. The deal I got was the best deal among all Mazda dealers in BC. Thanks Jake. GS. The deal I got was the best deal among all Mazda dealers in BC. Thanks Jake. More

Friendly staff, great experience! Looked all over Metro Van for a good daily driver, different brands and different dealers. Went back to Freeway after they positioned the best car wit Looked all over Metro Van for a good daily driver, different brands and different dealers. Went back to Freeway after they positioned the best car with the most flexible term. Always a pleasure dealing with Tracey, Trevor, Eric, and Ed. Didn't have much time to pickup my car, but they made it work! Recommend these guys highly and will definitely be back. More

Great car buying experience Arnie was great - answered all of my questions, was responsive to texts/calls, and best of all I didn't feel like he was hounding me for a sale. Ever Arnie was great - answered all of my questions, was responsive to texts/calls, and best of all I didn't feel like he was hounding me for a sale. Everyone we came across at the dealership was friendly; haven't had a service yet but it seems like their customer area would be a decent spot to hang out while waiting for servicing. More

Great Troubleshooting I would say trading in car for a new one is easily one of most thrilling experiences by far, as I just recently started a marriage life, and managing I would say trading in car for a new one is easily one of most thrilling experiences by far, as I just recently started a marriage life, and managing multiple decisions at the same time. Tracey was the CSR that assisted us with this investment. I am thankful for her patience and adaptability on my continuous changes on requirement and the Freeway Mazda Team that guided us toward a successful deal. I look forward to future deals when Mazda PHEV or EV models becomes available. More

The sales manager and sales agent were very open and completely understanding of our financial situation. They worked really hard to get us into a car and we couldn't be happier. completely understanding of our financial situation. They worked really hard to get us into a car and we couldn't be happier. More