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Freedom Ford
Edmonton, AB
1,857 Reviews
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1,857 Reviews of Freedom Ford
July 22, 2026
Subject: Formal Complaint Regarding Misrepresentation of Vehicle Condition and Unfulfilled Commitments I am writing to file a formal complaint regarding my recent vehicle purchase from your dealership. Vehicle Condition and Unfulfilled Commitments I am writing to file a formal complaint regarding my recent vehicle purchase from your dealership. Before purchasing the vehicle, I was assured by the sales representative (Tarun Mander) that the remote starter was fully functional and would work as promised. This assurance was an important factor in my decision to proceed with the purchase. Unfortunately, after taking possession of the vehicle, I discovered that the remote starter did not work. Since then, I have made multiple attempts to have this issue resolved through your dealership. I have requested to be contacted by the dealership manager on several occasions, expecting the matter to be addressed in good faith. Instead, I encountered a lack of cooperation and no meaningful effort to resolve the problem. Despite repeated requests, the issue remains unresolved. I was told that the dealership manger “Randy” would resolve the issue only if he wants to. In addition to the remote starter issue, the vehicle detailing that was promised before delivery was not completed to an acceptable standard. The vehicle was not properly cleaned or prepared for delivery, which was disappointing given the expectations set during the sales process. Furthermore, the delivery of the vehicle was delayed beyond the agreed-upon possession date, causing unnecessary inconvenience. Despite these delays, the dealership failed to ensure that the vehicle was delivered in the condition that had been promised. My overall experience has left me feeling that the dealership made commitments to encourage the sale but failed to honor those commitments afterward. Throughout this process, I have found the dealership's conduct to be misleading and disappointing. In my experience, promises were made to secure my business, but they were not fulfilled once the sale was completed. Rather than working collaboratively to resolve legitimate concerns, I encountered resistance and a lack of accountability. I believe I purchased this vehicle based on representations that were not accurate and on commitments that were ultimately not honored. The combination of the non-functional remote starter, inadequate detailing, delayed possession, and the dealership's unwillingness to address these issues has significantly undermined my confidence in the dealership and its customer service. I respectfully request that the dealership honor its commitments by repairing the remote starter at no cost to me, addressing the deficiencies in the vehicle's delivery, and providing an appropriate resolution for the inconvenience and disappointment I have experienced. If this matter cannot be resolved promptly and fairly, I will have no choice but to pursue other avenues, including filing complaints with the appropriate consumer protection agencies and sharing my experience with other potential consumers. I hope this matter can still be resolved professionally and in good faith. I look forward to your prompt response. Sincerely, Tejveer Gill & Navneet Gill More
by Tejveer Gill
Employees Worked With
Tarun Mander and His Manager Allan
May 30, 2026
Bought a previously owned truck for over $52 000 and it didn't come with a knob for the stereo so I can't even turn it on. And at no point did they tell me there was only one key because cars usually come didn't come with a knob for the stereo so I can't even turn it on. And at no point did they tell me there was only one key because cars usually come with 2 keys standard. The day I went to pick it up, they let me know there was only one key, after I had signed all the papers and paid my down payment. Easy fix right? No, it turns out the salesperson I dealt with, Mo, said they could order a second key for me but then texted later and said that since it was a used vehicle, I had to go to Toyota and get another key myself. After charging over $5000 in hidden fees, they were too cheap to even get me another key, and a know for my stereo system so I can at least turn it on. This matter could have been handled much differently. Never buy a vehicle here. More
by Steeredwrong
Employees Worked With
Mo, sales advisor and Allan, sales manager
May 15, 2026
They will add in hidden fees for $600 only at the bill of sale. Even after you've negotaited a price PLUS GST ONLY. Liars and took advantage of the fact that I came in from out of town to purchase the vehicl sale. Even after you've negotaited a price PLUS GST ONLY. Liars and took advantage of the fact that I came in from out of town to purchase the vehicle. More
by Jordan
Employees Worked With
Gordon
April 23, 2026
Absolutely awful! Take advantage of you! Had problems an hour after leaving the lot with rotors and breaks and would not fix the issue. Safety issue! They ignore you a Take advantage of you! Had problems an hour after leaving the lot with rotors and breaks and would not fix the issue. Safety issue! They ignore you and have worst costumer service ever! DO NOT BUY FROM THEM!!!! More
by Hail5
Employees Worked With
Linda Bennett, Mike Pederson, Neil Slater, Amine Charkie
February 21, 2025
GO to freedom Ford reviews started review 13mth ago but on here I'll go to today,payed 63000 plus gst and 4000 for EXTENDED WARRENTY,,not only has freedom refused to fix,so has many other Ford's,I guess th on here I'll go to today,payed 63000 plus gst and 4000 for EXTENDED WARRENTY,,not only has freedom refused to fix,so has many other Ford's,I guess they figured first canadains problem soon,and even though I was honest with WARRENTY company fearing they wouldn't cover,and in August fear was reality they said has to do all repairs,Tried for 6 weeks to get into Sherwood Ford,phone WARRENTY back told me to stand up for myself,I have sent over 50 emails to Ford first 4 months,100 with WARRENTY,500 atleast to freedom Ford,even went to AMVIC, no way they can sell 70 thousand lemon steal my WARRENTY money,mean while it can no longer even go to corner store,in the whole year scared to drive never went on highway never took over 50kms and thank God as they STEARING SNAPPED out then snapped in broken but could steer then lost brakes then traction control and heater went off then came back it sounded like a boom,I've contacted all asking AMVIC how they can rob me 67000 on truck 4000 on WARRENTY knowing from day one when the heat OR core blew they were never going to cover,and now I pay 30 a day for cabs and the truck is toast,I was told get a LAYWER if I had 20 grand I'd just fix truck,all electrical gone battery was gone in July Koch charged it for me even under WARRENTY no replacement,running boards not working they don't put motor in they put on grease,gear shift moves on its own,alligment can't charge you it will just go out again under WARRENTY wouldn't even look at bent tires,they were willing to start ripping transmission apart 6 weeks later but only if I could get there they knew I wouldn't go on highway asked if they would contact freedom to get them doing all transmission alligment electrical all that's needed ,they said they can get threw own parts I have many to fix.i only drove truck 1800 kms since July,they also kept 16 days so they didn't have there guarantee, SO I ASKED,BEG IF YOU WANT A FORD STILL DONT GO TO FREEDOM FORD,they also did 945 dollar math error on contract and kept that too. More
by Peanut
Employees Worked With
Armit the principal , Dave Gniazdowsky
December 29, 2024
Stay far away from this dealership. Tons of horrifying reviews. Awful place to go. Run the opposite direction as fast as you can. They are unprofessional and misrepresnt mechanical insp Tons of horrifying reviews. Awful place to go. Run the opposite direction as fast as you can. They are unprofessional and misrepresnt mechanical inspections. Trust me, stay away More
by Sam B
Employees Worked With
Tony Lawrence, Daymien Morin, Dave Gniazdowsky
December 02, 2024
Apparently Freedom Ford has never heard of AMVIC or "The advertised price is what you pay". I helped a friend buy a new vehicle recently. When she got to the point of finalizing the deal, the price had my advertised price is what you pay". I helped a friend buy a new vehicle recently. When she got to the point of finalizing the deal, the price had mysteriously jumped up by over $700. The sales manager at first blamed us and said our calculations were wrong. After I pressed him, he showed me his work sheet where he had added extra fees to the advertised price---$199 dealer fee, tire tax, A/C tax, etc. He insisted that because the advertised price had "+FEES" printed below the price, they were allowed to add extra fees. I pointed out that AMVIC specifically does not allow dealers to do this. A phone call to AMVIC this morning proved that I was 100% correct and what the dealer did was illegal. More
by hornecamx
Employees Worked With
Sales Manager
October 12, 2024
This place is a family of crooked people . They stole a 10,000 down payment and put me in a stx .. after a year of dealing with moe on and f350 Plati . 🖕🤡 They stole a 10,000 down payment and put me in a stx .. after a year of dealing with moe on and f350 Plati . 🖕🤡 More
by Rynlawsons
Employees Worked With
David . GSM..
April 19, 2024
We came in knew the exact truck we wanted, test drove it, negotiated a deal, signed and paid deposit. Literally two days later we get a call from our sales person telling us that our deal is cancelled. I ask negotiated a deal, signed and paid deposit. Literally two days later we get a call from our sales person telling us that our deal is cancelled. I ask to speak to the GM, no call. I call back and speak with Lawrence, who not only talks over me but lies to my face and tells me my husband cancelled the deal. So then my husband decides to go in to understand what happened and Lawrence gets right in his face, threatens him and then threatens to call the police. Shortly after the General sales manager pulls my husband aside apologizes for the mess that Lawrence made and tries to sell us a different truck. This dealership is full of insane sales people with the most disgusting pressure tactics. save yourself time and go anywhere but here. I took the time to read the reviews after this incident happened to me. I warn anyone else to do the same as this seems to be an ongoing occurrence. More
by Dissapointed
Employees Worked With
Lawrence
