Freedom Ford

Always a pleasure Always friendly considerate and helpful. I always recommend this dealership. Dan Gilewich was my original sales person. I always tell people to ask f Always friendly considerate and helpful. I always recommend this dealership. Dan Gilewich was my original sales person. I always tell people to ask for him. I always like to deal with Cori in service. Roxanne is really cool too. Anna is my choice in finance. She makes the hard stuff easy and I trust her completely. Ken is the friendliest driver and he makes you feel safe. More

Quick, efficient service I was surprised that the service department could begin to work on my vehicle on the same day that I came in to inquire about servicing my car. On th I was surprised that the service department could begin to work on my vehicle on the same day that I came in to inquire about servicing my car. On the same day they told me about other repairs that I would need and gave me the total cost if I chose to continue with the work. I really appreciate the summary provided at the end of the invoice that covers the package results and recommended services. More

Replace winter tires and tune up for summer, Everyone is very kind and attentive as I am a bit disabled. I have always come to Freedom Ford so I feel at home there.. Everyone is very kind and attentive as I am a bit disabled. I have always come to Freedom Ford so I feel at home there.. More

Strike Two Strike one. I have been into the shop twice in the last six months. Both appointments were based on my winter tires. At the first appointment my snow Strike one. I have been into the shop twice in the last six months. Both appointments were based on my winter tires. At the first appointment my snow tires were installed on my truck. No problem there until I got home and found that my summer tires had not been placed into my vehicle. As a result I had to return to the dealership to pick them up. They were prepared to load them up as they were. I asked for bags and received them. Strike two. back this time to have the summer tires put on. With 39k on my truck it was determined that the front brakes needed to be redone. As I recall one side had were on the pads that was a 9. The other sides pads were a 4, clearly indicating uneven wear. I had them go ahead with the repair. The rotors were recut and new pads went on. I was informed that proper adjustments had been made to the brakes and that I didn't have to worry about uneven ware again in the future. So my question is this: while I realize that brakes wouldn't normally be covered as individual drivers drive in different ways, so determining brake where is next to impossible. However in my case its seems to me that my brakes were clearly set up incorrectly at the factory, resulting in improper wear after only 39k. How does this become a charge to me and not a warranty issue? I took the truck home. within days my new brakes were groaning and chattering. Once again a second visit to resolve the issue. I'm getting to know your shuttle driver quite well at this point. More

Very satisfied customer Everyone was very knowledgeable from the customer service to the mechanic working on my vehicle....I was very please with the service provided to me. Everyone was very knowledgeable from the customer service to the mechanic working on my vehicle....I was very please with the service provided to me. Thanks :) More

Solid service I had my vehicle in for a major service appointment, including tune-up, oil change, wheel alignment and wheel balancing. All the costs were laid out p I had my vehicle in for a major service appointment, including tune-up, oil change, wheel alignment and wheel balancing. All the costs were laid out prior to any work being done and the work was done at the cost and in the time promised. I was pleased with the service. More

Purchasing a Pick-up Truck I stopped in at the dealership on Wednesday morning looking for a sport truck in the pre-owned vehicles lot. I spoke to Sales Consultant Ron Koehler I stopped in at the dealership on Wednesday morning looking for a sport truck in the pre-owned vehicles lot. I spoke to Sales Consultant Ron Koehler about a vehicle I'd seen in the lot. He located the truck and parked it by the sales office. He showed me the features and was quite knowledgeable about the specs. Lastly we talked about price. He was attentive and professional in manner. The following day I purchased the truck and am very satisfied with the service all around. More

Amazing serivce as usual! Roxanne looked after my servicing on my 2013 escape. In a word it was amazing. She always over delivers. I need my car serviced by 2pm, she had it don Roxanne looked after my servicing on my 2013 escape. In a word it was amazing. She always over delivers. I need my car serviced by 2pm, she had it done by noon. I was picked and back at the dealership by 1pm. Roxanne always goes the extra mile to make sure the service is done right the first time. I would highly recommend Roxanne and Freedom ford. Dean Lack More

regular maintenance Just showed up at the dealership to book an appointment at a later date to change winter tires over to summer tires and an oil change, and found out t Just showed up at the dealership to book an appointment at a later date to change winter tires over to summer tires and an oil change, and found out that they could do this maintenance that day. Didn't take too long and I was on my way. More