Freedom Ford

Outstanding My service advisor was polite and helpful when making my appointment. She informed me that my service was recall. She also helped me sign up for a ri My service advisor was polite and helpful when making my appointment. She informed me that my service was recall. She also helped me sign up for a ride home when I said that I needed one and retuirn. She was helpful as always. She called me about a problem the tech found and informed me it was all covered by my extended warranty.I have been to Freedom as my service dealership before and she is knowledgeable and easy to talk to. Freedom Ford should be proud of the whole team. GREAT JOB More

The Works Dropped of the vehicle at 8:00 am mentioned i need the vehicle back at 3:00 pm.They called at 1:15 to let me know the car is ready for pick up,and the Dropped of the vehicle at 8:00 am mentioned i need the vehicle back at 3:00 pm.They called at 1:15 to let me know the car is ready for pick up,and they will arrange a shuttle to pick me up from work. After 3:00pm i call back to the shuttle dispatcher and asked where is the shuttle i needed the vehicle at latest at 3:00pm. they just told me this is just a courtesy shuttle . Well i missed my appointment well done. More

It was a good day Alls good from the time I entered and when I got my vehicle back, Thank you for being courteous and prompt all i asked for was done. Alls good from the time I entered and when I got my vehicle back, Thank you for being courteous and prompt all i asked for was done. More

Fast and efficient service done right the first time! Eric liron was very competent in completing my service requirements who has a very friendly demeanour!My ongoing experience is always consistent.Keep Eric liron was very competent in completing my service requirements who has a very friendly demeanour!My ongoing experience is always consistent.Keep up the great service. More

Fast and efficient for a great price Easy to get in and was out in and hour and a half. They even changed my summer for my winter tires! Just what I needed. Easy to get in and was out in and hour and a half. They even changed my summer for my winter tires! Just what I needed. More

Needed a new battery I required a new battery in my Ford Edge. Not happy that this is my third battery on a 2013 vehicle. However the service was very good. The next da I required a new battery in my Ford Edge. Not happy that this is my third battery on a 2013 vehicle. However the service was very good. The next day I noticed that my Blackberry hadn't automatically synced and I couldn't get it to work. We went back there and service person worked on it immediately and knew exactly what to do so that it worked again!. More

Could have been better I love the way Freedom Ford has set up their service department. It's easy to access, their reports and information are clear and easy to understand I love the way Freedom Ford has set up their service department. It's easy to access, their reports and information are clear and easy to understand and the customer service rep always takes time to review and explain the whys of what was done and what is recommended. However, I had my winter tires installed as part of a maintenance package and two days later, my tire pressure system was flashing with 'low tire pressure'. Drove my car back to Freedom Ford service and the tech advised me that all four of my tires had low pressure, probably because the first tech had simply installed the tires without checking the pressure. Not impressed. More

First time I had to book in a vehicle for a recall notice. First time dealing with a Forddealer for service. Great experience. Easy to book. Polite and friendly I had to book in a vehicle for a recall notice. First time dealing with a Forddealer for service. Great experience. Easy to book. Polite and friendly - even at 7 am! No pressure to to do recommended items. And a call as soon as it was finished. Can't ask for more than that. More

Best of the best! Jay Janda is awesome! He went up and beyond what I expected. He also accommodated my requests without hesitations. I will definitely getting my next F Jay Janda is awesome! He went up and beyond what I expected. He also accommodated my requests without hesitations. I will definitely getting my next Ford from him. Kristen is also awesome. She made us feel like a family and not just someone who wants to take your money. Haha! She guided us things that we need and dont really need. More