Freedom Ford

Excellent Ben was excellent in helping me find a vehicle. He knew the exact vehicle i wanted and called me right when it appeared in the lot. I had some request Ben was excellent in helping me find a vehicle. He knew the exact vehicle i wanted and called me right when it appeared in the lot. I had some requests about the car that i wanted to keep and he gladly and more than willingly fullfiled them. Ben made the process as easy and enjoyable as possible. It was a pleasure to work with him! More

not bad i asked for info on my truck return answer after i made a few calls . i ordered my remote starter but they forgot to install it . i asked for info on my truck return answer after i made a few calls . i ordered my remote starter but they forgot to install it . More

Got it right, second time around F-150 serviced (routine prepaid maintenance) AND had them change my summer tires to winter set. The winter set (on their own rims) were marked as to i F-150 serviced (routine prepaid maintenance) AND had them change my summer tires to winter set. The winter set (on their own rims) were marked as to intended mounting location (front right, rear left, etc) in keeping with Ford's tire rotation guidelines. The services advisor's instructions were very clear on this as well. But when I picked up the truck at the end of the day, tires were mounted in random positions, AND the TPMS was not reset. I had to come back a second time so they could correct this. More

Freedom Ford employees really look after all of your needs We have purchased many vehicles from Freedom Ford in the past and this purchase did not disappoint. The sales people were amazing at making sure they We have purchased many vehicles from Freedom Ford in the past and this purchase did not disappoint. The sales people were amazing at making sure they found us the exact right truck and when I got nervous about switching from a SUV to a truck they gave me a truck to test drive for 24 hours. I can't wait for our next vehicle purchase at Freedom Ford. More

cruise control as always was informed of the problem and left to make decision at this time as to whether it was important or could wait as so close to Christmas. R as always was informed of the problem and left to make decision at this time as to whether it was important or could wait as so close to Christmas. Roxanne always is friendly and treats me like family More

Very personable Staff The staff helped us in every way within their power to make the transition to our new vehicle a pleasant one. They offered us a very fair trade price The staff helped us in every way within their power to make the transition to our new vehicle a pleasant one. They offered us a very fair trade price for our old vehicle, as well as gave us a great deal on our new one. Despite delays, they strove to make our experience good, and worked With us to help make us completely satisfied on every level. More

Great The service was great. Had an issue with my vehicle. Called to make an appointment and I had me veh I the next day. Needed a loaner and I got one righ The service was great. Had an issue with my vehicle. Called to make an appointment and I had me veh I the next day. Needed a loaner and I got one right away. Staff was pleasant and knowledgeable. More

Oil Change and Subsequent Unexpected Issue I had my 2013 Edge in for its regularly scheduled oil change on the prepaid maintenance plan. After leaving the shop I got about 2km away when the ve I had my 2013 Edge in for its regularly scheduled oil change on the prepaid maintenance plan. After leaving the shop I got about 2km away when the vehicle died and would not restart. All it took was 1 call back to Lisa at Freedom Ford and a tow truck was dispatched to retrieve me. A loaner vehicle was ready for me when I arrived back at the shop and the problem was quickly assessed and remedied. AS it turns out it wasn't a major issue, it was corrected and I was back on the road that day. Kudo's to Lisa and the whole team at Freedom Ford for looking after this issue in a professional and timely matter. It was just handled right and that was greatly appreciated! More

Freedom Ford has always been good to myself and my family I just purchased my 11th vehicle from Freedom Ford and as usual, The service is the best. The sales, financial and management were very attentive. I just purchased my 11th vehicle from Freedom Ford and as usual, The service is the best. The sales, financial and management were very attentive. More

Lots of help and very pleasant atmosphere I was helped right away, there was always someone asking if I would like any help, everyone seemed to care about me even if they knew I was being take I was helped right away, there was always someone asking if I would like any help, everyone seemed to care about me even if they knew I was being taken care of by a particular sales person. The entire group seemed to be a great team and always giving assistance to all customers all the time. Careful though, their are customers that wish to only look and high pressure sales people can turn them away in a hurry by making them feel harassed. Have fun reading that customer!! More