Freedom Ford

Service Roxanne treated Robert who brought truck in for service again like family, the extra work to be done on his vehicle would be done at later date Roxanne treated Robert who brought truck in for service again like family, the extra work to be done on his vehicle would be done at later date More

Oil and coolant leak fix I've been here several times and each time has been excellent! Service was polite and knowledgeable about the repairs even if it was a warranty repair I've been here several times and each time has been excellent! Service was polite and knowledgeable about the repairs even if it was a warranty repair. I didn't feel like I was pressured to buy anything additional, which is what I usually get from other dealerships. More

Reasonable and easy to deal with! Samantha was able to find us exactly what we were looking for quickly and was great at answering any questions I had. The actual purchasing was pain Samantha was able to find us exactly what we were looking for quickly and was great at answering any questions I had. The actual purchasing was painless( we did a little back and forth as expected) but we're very happy with the end results! Would highly recommend! More

Excellent experience All staff were friendly and knowledgeable. This made buying my new Ford Escape a pleasure. Did not feel pressured into buying at any point. I was a All staff were friendly and knowledgeable. This made buying my new Ford Escape a pleasure. Did not feel pressured into buying at any point. I was able to make a timely and informed purchase. Thanks More

Great but "expensive" service! We take our vehicle to Freedom service only when it can not be repaired at home! We try to save ( like everyone these days ) and prefer to mainta We take our vehicle to Freedom service only when it can not be repaired at home! We try to save ( like everyone these days ) and prefer to maintain our vehicles at home in the garage! The parts are very expensive and shop labour prices are out of range for today's homeowner. More

My new 2016 Edge Top notch service from Kal very helpful and knowledgeable about the vehicle .Helped me setting up the phone and was very polite and found exactly what Top notch service from Kal very helpful and knowledgeable about the vehicle .Helped me setting up the phone and was very polite and found exactly what we were looking for. More

Frustrating and can't help but feel taken advantage of Despite purchasing my vehicle from a Ford dealership in Cochrane, as I live in Edmonton, I came to Freedom Ford since I've brought my parents 2012 For Despite purchasing my vehicle from a Ford dealership in Cochrane, as I live in Edmonton, I came to Freedom Ford since I've brought my parents 2012 Ford Focus in for servicing there before. I had originally scheduled a service at the recommended mileage amount along with putting on new winter tires. The original service was great and a fair amount. However, I had requested a diagnostic to find out why my driver's side door ajar message kept flashing (The message would come on almost every time I entered the vehicle and turned it on. After starting the vehicle it would sound to advise that my door was ajar, to place it in park and to close the door.) despite the door being closed properly. I was told that the diagnostic would cost approx. $170 and if they found out what was wrong, parts and labour. I agreed. After my servicing and diagnostic, they said the door ajar light did not come on when inspected and their solution was to grease up the door latch but they only charged me $75 instead of the full diagnostic cost to do so. And I went on my way. A couple of days later, the door ajar message kept coming up and I decided to ignore it as best I could. Within the week, I realized that my car alarm would randomly go off, while I was parked and the car was off. This occurred at any time of the day/night, so I called Freedom Ford about the issue and they told me to come in that day, which I was unable to do due to scheduling. I made an appointment to get this checked out a couple of days later. Blair was helping me out, as the last gentleman that assisted me less than 2 weeks ago no longer works there. He said it would be another $170 diagnostic cost and parts and labour. I felt like I had to agree to the service or the issue would not have been looked at, despite the fact that this only started occurring after the initial diagnostic about the same issue. Blair said there were no notes on my last visit regarding the door ajar diagnostic, again quite frustrating. Blair said they'd let me know within 2-3 hours what was happening with my car and I got a shuttle home. 5 hours later, they contact me when I was working with clients and I was not respond until an hour later. Luckily Blair was still working after hours, he explained that there was a technical issue with the door latch that was setting off the alarm and that the total cost would be $800 all in. I was in shock to hear the cost of this and frustrated that this was not noted in my previous diagnostic or acknowledged that this issue was caused by initially looking at this item. I told them to proceed with the work as I don't want my alarm to continually go off at random times of the day/night. I was told that my car would be ready by 10-11 am. No word until after I called after 11 am, they noted that my car was not in queue but would be looked at right away and a shuttle would be sent for me. I wasn't able to pick up my car until the afternoon. I'm not happy with the time that it took and I let Blair know that I would not be paying for the diagnostic, they only credited me for the amount charged initially ($75). I've let my family and friends know, and my parents provided me with information from Ford regarding a recall on a door latch for their 2012 Ford Focus regarding the same door ajar message. I'm wondering if this could have also been the issue with my 2012 Ford Edge. Please provide an update. I will likely not be going back to Freedom Ford for any future service. I was hoping it would be convenient and the service department would look out for honest clients. I've also advised my parents to not take their vehicle for servicing there as well. I'll either be going back to Cochrane for servicing, despite the drive, as I feel their customer service goes above and beyond. Or I will be contacting my father-in-law who is a Ford Mechanic in SK for all future issues. The only good thing I can say is the friendliness of the staff and shuttle drivers but I do feel that my patience, friendliness and my lack of knowledge when it comes to anything vehicle related was taken advantage of. Disappointing. More

Prompt courteous service. I received prompt courteous service with a very clear explanation of work and potential cost of work to be performed. While the regular service was be I received prompt courteous service with a very clear explanation of work and potential cost of work to be performed. While the regular service was being performed two warranty items we taken care of at the same time. A very efficient use of time in my opinion. Thanks to the Freedom Ford Service Team. Glen Cameron More

Reliable and Sincere Buying a vehicle is always a very daunting experience. Sales person most often become to pushy just to get the deal. But I never experienced that wi Buying a vehicle is always a very daunting experience. Sales person most often become to pushy just to get the deal. But I never experienced that with Ford Freedom, they sincerely listen to what your needs are and they give you the best options they have. More

Time and time again have been pleased with the Service Dept I have used Freedom Ford Service Department since 2012 and have always been looked after by Roxanne Autor. Roxanne is knowledgeable and has always gon I have used Freedom Ford Service Department since 2012 and have always been looked after by Roxanne Autor. Roxanne is knowledgeable and has always gone above and beyond expectation in regards to servicing our Ford Flex. I will continue to recommend Freedom and her staff in the Service Dept. More