Freedom Ford

Never bought a vehicle here before, but I had my car in for service and they took care of me beyond any other dealership in my past. They provided me with a courtesy car even though I made them aware I ha for service and they took care of me beyond any other dealership in my past. They provided me with a courtesy car even though I made them aware I had to go to Ft Mac. They told me my car was too dangerous to drive (wheel bearing gone after 10,000 kms on Focus) so they accommodated me and sent me on my way. Repairs completed under warranty and the switch made. I couldn't have been any happier. In contract, Legacy Dodge in Ft Mac refused my girlfriend a courtesy car when she took her Dodge in for a service appointment one day and she had to return back to Ft MacKay for work that afternoon. She was forced to pay $100 for a cab ride back to Ft MacKay, and then back again to Ft Mac to pickup her car. Completely unacceptable. Needless to say, screw Legacy Dodge!! Way to go Freedom Ford!! More

Great service, super team. I will recommend. Your dealership to everyone in Grande Prairie ab I will recommend. Your dealership to everyone in Grande Prairie ab More

John and Ali help me out with the truck I alley wanted rare ford 2022 xlt with over options blacked out fast no money down or up front witch most dealers want to secure the deal they had trust in me like rare ford 2022 xlt with over options blacked out fast no money down or up front witch most dealers want to secure the deal they had trust in me like I do them in and out fast pretty dam good being 3 hrs out of town More

terrible customer service, had a vehicle booked and then found out when i was halfway there it wasnt to their yard yet cause of inspection, ok so tried us into another vehicle so we asked about original one found out when i was halfway there it wasnt to their yard yet cause of inspection, ok so tried us into another vehicle so we asked about original one we came for to find out a deal pending somehow ahead of me but they wouldnt say ahead of time and shrugged it off More

Do not buy from these guys!!!! Really wish I read reviews on them before I bought my truck there, lying salesman, overpriced truck, promises made that were never kept, 0 up keep maintenance on used trucks go on them before I bought my truck there, lying salesman, overpriced truck, promises made that were never kept, 0 up keep maintenance on used trucks going out the door, my truck was 300km paid a oil change when I picked it up, oil very black and dirty air filter, and soooo many other issues with these guys More

I thank zac at freedom ford for the wonderfull service and help purchasing my nissan altima 2015 im so happy with all the staff at freedom ford thank you all and help purchasing my nissan altima 2015 im so happy with all the staff at freedom ford thank you all More

I called regarding a cargo van they posted on their website, which wasn’t landed or even built yet.. they called back telling me I could order a new one. After I put my deposit down for the new vehic website, which wasn’t landed or even built yet.. they called back telling me I could order a new one. After I put my deposit down for the new vehicle they canceled the deal because I was using a loan for my business. Very poor customer service and recommend them to no one. Also funny that one manager is listen on dealer rater. Obviously I’m not the first person to go through this at freedom ford. More

They will not leave you alone. Do not go in there unless you're lonely and enjoy being harassed for weeks afterwards. I have told them 4 times to stop calling and messaging, and they continue. Within 3 ho you're lonely and enjoy being harassed for weeks afterwards. I have told them 4 times to stop calling and messaging, and they continue. Within 3 hours of leaving, they had called or texted 9 times. The next day, 4 more times. I told them to remove me from their lists, and 4 days later I get another call. I have never been harassed like this by anyone but a crazy ex. DO NOT GO IN THERE!!! More

Just bought a 2022 Ford Maverick from them. Worst buying experience I've ever had. Over the years I've owned lots of vehicles but dealing with Freedom Ford? Terrible. Had to order the Maverick, none were in experience I've ever had. Over the years I've owned lots of vehicles but dealing with Freedom Ford? Terrible. Had to order the Maverick, none were in stock. They said it was "On its way." OK whatever that means. I signed the deal assuming the truck was somewhere between Mexico and Canada. Later I tried to find out where the truck was. Sales manager (Wilson Chan) said he would give weekly updates on the truck. Nope, not a one. I tried to phone him. Four left messages throughout the day but no call from him. Finally on the fifth attempt he took my call. Yes the truck was on the train. Yay! Once the truck was here I went in to sign the papers. Finance guy (Seth Pankaj) had previously discussed all of the various extras like extended warranty. I turned them all down. We start signing papers. All I'm buying is the truck, nothing else. I'm a little gullible and trusting. I got home and started looking at all the papers I signed. They slipped in a Windows Protection system ($1,500) and a Ford Protection Plan ($4,300). Yikes $5,800 more than expected. Emailed the finance guy pointing out the discrepancy. I'm told the Finance Manager says too bad your stuck with it. I suggested we re-sign updated papers, it had only been two days over a weekend. Nothing doing. After reading the contracts for these two additional items, there was a full refund cancellation option on both of them. I wrote up the cancellation notices, went back and gave them to the finance guy. 10 minutes later they agreed to rework the paperwork. Got the right contract amount and couldn't get away from them fast enough. Needless to say read and understand everything you sign. Dec. 15 2021 Update: Sales department reached out to me and offered to fix the above situation. It's already fixed because I forced the issue, but the offer to correct the contract issues was genuine and the right thing to do. What I posted above is accurate, but it seems like the problem lies with the Finance Department, not the whole dealership. Based on the efforts of the sales department I'm toning down my criticisms. At this point in time they are indeed trying to rebuild the relationship and I'm a bit more optimistic about the kind of company Freedom Ford is. More