Freedom Ford

Finally- a solution to a year-long problem! After trying for almost a year, Grant and Courtney were able to fix an ongoing problem with my 2015 factory ordered Explorer Sport! I so appreciate th After trying for almost a year, Grant and Courtney were able to fix an ongoing problem with my 2015 factory ordered Explorer Sport! I so appreciate the persistence of Courtney and Grant and the ongoing support of Darren at the dealership level as well as from Cindy from the Ford Canada customer care centre! Thank you!! More

Well looked after The service representative kept me informed about my vehicle. I was able to wait in the waiting area comfortably and choose a selection of coffee and The service representative kept me informed about my vehicle. I was able to wait in the waiting area comfortably and choose a selection of coffee and watch TV. More

Well-coordinated, customer-forcused dealership This dealership is customer-focused, and well-coordinated. All the departments are working as a team and communicate very well. We have used the Fas This dealership is customer-focused, and well-coordinated. All the departments are working as a team and communicate very well. We have used the Fast Lane for years and couldn't be happier. As well, the main service department is excellent. We started to use the tire storage program this spring 2014 which is very reasonable. While changing our tires, the Fast Lane spotted worn brakes and had the brake job done before we picked up the car. Last winter we needed batteries for both cars - one car in a hurry to avoid the Christmas rush, and the service department fitted us in. It doesn't matter who you talk to at this dealership, including the reception and the courtesy car drivers - they are all interested in our needs and very friendly. More

Customer service Yu Chen was excellent in his customer service, we came in late and to top it off it was fairly cold, He did everything he could to get us into what Yu Chen was excellent in his customer service, we came in late and to top it off it was fairly cold, He did everything he could to get us into what we wanted and he took great pride in his job. Would definitely recommend him and freedom Ford. More

Excellent customer experience! Excellent customer experience. Yuchen was fantastic in his approach. Very knowledgable and customer focused. Highly recommended! The entire custom Excellent customer experience. Yuchen was fantastic in his approach. Very knowledgable and customer focused. Highly recommended! The entire customer experience was excellent. I would definitely recommend. More

Quality service My truck was running rough, I towed to freedom Ford. Truck needed 2 new injectors and now it was fixed. No problem so far truck is running very good. My truck was running rough, I towed to freedom Ford. Truck needed 2 new injectors and now it was fixed. No problem so far truck is running very good. More

Excellent Service The best team in Edmonton. I would recommend this dealership to anybody looking for no hassles. The team there is always looking after the customer. The best team in Edmonton. I would recommend this dealership to anybody looking for no hassles. The team there is always looking after the customer. More

Excellent experience! I had the finance papers done online, dealt with Darrell on the phone with the purchase I wanted to make. He had the papers ready when I got there and I had the finance papers done online, dealt with Darrell on the phone with the purchase I wanted to make. He had the papers ready when I got there and passed onto finance. My purchase was great, simple and efficient. I will definitely go back for all my future purchases. More

A very good experience for buying Yu Chen, he is very good and give me a lot of helps. Especially, he can speak Chinese.that is very helpful for me. All in all, I bought a good car Yu Chen, he is very good and give me a lot of helps. Especially, he can speak Chinese.that is very helpful for me. All in all, I bought a good car More

Great Service Always receive great service from the service group. Hard to find great service like this! Keep up the great service and I will continue to come back Always receive great service from the service group. Hard to find great service like this! Keep up the great service and I will continue to come back. More