Fraser Ford Sales Limited - Service Centre

Outstanding Traci is an excellent service advisor. She kept me informed as to the repair status of my vehicle and made sure I was comfortable while I waited. My Traci is an excellent service advisor. She kept me informed as to the repair status of my vehicle and made sure I was comfortable while I waited. My vehicle was repaired on time as promised and there were no surprises along the way. Traci is very honest and thoughtful, making sure her customer is at the top of mind. Well done. More

Awesome They took my issues very important and solved all my problems and concerns, compared to other dealerships, I've never had to go back twice for the sam They took my issues very important and solved all my problems and concerns, compared to other dealerships, I've never had to go back twice for the same problems, More

Great Service Guys ! Everyone would love to have their car fixed for nothing, well we all know that's not going to happen, so it is inevitable, we have to get our car serv Everyone would love to have their car fixed for nothing, well we all know that's not going to happen, so it is inevitable, we have to get our car serviced, and so far, I'm completely happy with the work done at this dealership. when I purchased my present vehicle almost 18 months ago from another dealership, there was an electrical problem that kept popping up, & when I took the vehicle to other dealerships, they couldn't find anything wrong with the car, because the fault was intermittent. Well, Fraser Ford found a total of two electrical faults with my vehicle, which is a Lincoln Town Car. I'm happy with their dedication to the work they do, & it is also backed up with the first person I met when I took my vehicle there, her name is Traci Tippet & she actually worked wonders for me with various points & discounts accumulated by my service work done there over the last year, so I left a very happy customer. More

Consistent Excellent Customer Service General Sales Manager - Jarrod Foubert is professional and extends customer exceptional service personally. Excellent follow through. Kyle and Kay General Sales Manager - Jarrod Foubert is professional and extends customer exceptional service personally. Excellent follow through. Kyle and Kayla in Quick Lane are outstanding as always. The experience is simply a pleasure! Traci in the Drive Thru was warm, helpful, on the ball and efficient. I continue to be impressed. I highly recommend this dealership and the notable staff. More

Thank you Peter Roks service advisor Very impressed with this Dealership Service Department!!!! Very organized and runs like clockwork in a relaxed Environment!! The staff are VERY frien Very impressed with this Dealership Service Department!!!! Very organized and runs like clockwork in a relaxed Environment!! The staff are VERY friendly and informative. From my previous experiences with OTHER service departments in Pickering, I dispised going and hassled my husband to take my car for me to avoid contact. Thank you to Peter Roks the service advisor for taking the time to explain what my car needed. He has great communication/interpersonal skills and knowledge. It is evident he loves his job!! Thank you also to the drivers who drove me back and forth while my car was getting work done. Most of all thanks for the quick diagnoses of the problem and fixing it!!! The customer service was amazing!!! They even drove my car to the front so I didn't have to search for my car in the parking lot!!! More