Fraser Ford Sales Limited - Service Centre

Reliable Service The staff are reliable, knowledgeable and friendly. Vehicle finished Before it was promised. Reasonable rates and only fix what needs fixing. Shuttle The staff are reliable, knowledgeable and friendly. Vehicle finished Before it was promised. Reasonable rates and only fix what needs fixing. Shuttle vehicle with friendly timely drivers. More

Best Dealership Ever I have been dealing with Fraser Ford for 15 years and they are the BEST! Kim in Service has been amazing, as her main concern has always been "Custom I have been dealing with Fraser Ford for 15 years and they are the BEST! Kim in Service has been amazing, as her main concern has always been "Customer Satisfaction" and she deserves to be recognized for this as she always goes above and beyond to achieve this. Keep up the good work. More

Never fix the issue the first time Multiple visits to fix the same issue. Never call when your vehicle is ready Never call to tell you what they have found wrong with the vehicle. Multiple visits to fix the same issue. Never call when your vehicle is ready Never call to tell you what they have found wrong with the vehicle. Forget to do all requests I made about vehicle. Ordered a part and said it was in. I went to pick it up and they didn't have the part. This is all in a few months. I will be changing dealerships now. More

Service fit for a king. I've been going to this dealership for about 4 years, and they've never given me a problem. Traci is the best. Her combination of professionalism and I've been going to this dealership for about 4 years, and they've never given me a problem. Traci is the best. Her combination of professionalism and friendliness is unmatched. She's handled a couple of major repairs for me now, and I always walk away knowing I'm being taken care of and given a more than fair deal. I highly recommend this dealership to anyone in Oshawa and the surrounding area. More

Excellent Customer Service!! Tracey in the service department is the most friendly service advisor I have ever met. She makes you feel comfortable, relaxed and trustworthy on fir Tracey in the service department is the most friendly service advisor I have ever met. She makes you feel comfortable, relaxed and trustworthy on first visit! I've been to a lot of dealerships in my life time and I must say this was the best experience I have had. Not only was she friendly but it was apparent how well she knows her product. You don't feel like you're being "played" like other dealerships when you visit Fraser Ford :) Thanks again Traci for your outstanding customer service!!! More

Service above and beyond My car had a recall - after ordering part and calling to schedule replacement and learning I had just had surgery - dealer picked up my car, replaced My car had a recall - after ordering part and calling to schedule replacement and learning I had just had surgery - dealer picked up my car, replaced fuel tank and brought back to my house. More

Friendly, great communication I had a great experience. I had made an apt and they took me early, explained what they would be doing and what they didn't have to do and offered me I had a great experience. I had made an apt and they took me early, explained what they would be doing and what they didn't have to do and offered me advise as to what would be recommended based on the problem and my budget. They worked on the car quickly and called me when it was ready. I was able to arrange to pick up my car the next day when they were closed as my plans had changed during the day. They were very flexible and accommodating to my needs. More

A great experience Excellent friendly service. The work was done to my expectations and the price was right in line with what I was quoted when I brought the car in. Excellent friendly service. The work was done to my expectations and the price was right in line with what I was quoted when I brought the car in. More

Exceptional Traci was a pleasure to deal with. She informed me of repair status and completion time on several instances throughout the period my vehicle was the Traci was a pleasure to deal with. She informed me of repair status and completion time on several instances throughout the period my vehicle was there, as well as fighting for me regarding a warranty issue. I felt the service she provided for my vehicle was as if it had been her own. Wonderful job! More

Backyard mechanics 2013 Ford Fiesta The door handle spring broke on my door was recall under warranty took a few day to get appointment so I had door tied shut so I coul 2013 Ford Fiesta The door handle spring broke on my door was recall under warranty took a few day to get appointment so I had door tied shut so I could drive it. Took it in they fixed the springs. Drove it home tried to put window down didn't want to go down finally went down tried to put it up window went outside of door track. Then notice they broke plugs that cover screws.finally got to take it back.they fixed window but it would only go half way down they said that the way it's suppose to be. Funny the driver side window goes all the way down.argued with them abit they finally took it back in fixed it right but didn't tighten up screw on door panel they took it back in and tightened the screws stuffed broken plugs screws. Pulled out of dealership broken plugs fell out of door panel.Don't have the patience to take it back to get them fixed. I will not be going back there ever and likely won't buy another Ford More