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69 Reviews of Fraser Ford Sales Limited - Service Centre
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March 09, 2024
Way over filled my oil …caused me smoke and stalling. They knew it when I returned and emptied and refilled. Should never had been charged. Could mess with my motor down the road. Will never go back. And They knew it when I returned and emptied and refilled. Should never had been charged. Could mess with my motor down the road. Will never go back. And the guy who spoke to me was mean telling he looked at video nothing was wrong it’s my problem.till I went back and I was right More
by Lmcosh1
Employees Worked With
February 16, 2024
Amazing service from sales to service. Had some issues with my truck and they took care of me from start to finish. Kim Finn went above and beyond to make sure I was taken care of. Nice go Had some issues with my truck and they took care of me from start to finish. Kim Finn went above and beyond to make sure I was taken care of. Nice going to a dealer that has your back! Id recommend anyone to Fraser Ford! More
by Austin
March 14, 2023
Booked the earliest appointment available for my '20 F250 diesel on Feb 13 2023, appt I was for March 14. The reason was the engine light came on Feb 11. I had to go into Fraser on Feb 13 because no one answ diesel on Feb 13 2023, appt I was for March 14. The reason was the engine light came on Feb 11. I had to go into Fraser on Feb 13 because no one answers the phone or returns messages. Was told on Feb 13 the truck was fine unless the light flashes. Dropped the truck off March 14 @ 8am. Asked the Service Advisor (SA) to have tires rotated and filters changed, as well. Received a call at 2pm saying the truck would NOT going be worked on that day and it would be looked at in about 3 days according to the Service manager's direction. Pick up the F250 at 5pm. Asked why a scanner wasn't put on the truck to diagnose and potentially order parts? Was told no diesel mech (DM) available. Asked do you need a DM to put on a scanner or rotate tires? Answer is NO. Left Fraser, went to Marigold Ford, the truck is now at Marigold for it's appt March 15 @ 2. Marigold had an Uber take me home 30 minutes away. When at home March 14 @ 7pm, Marigold called to say it's a potentially a software update required that Ford sends out in service bulletins. More
by DGB
Employees Worked With
Brian and Peter
November 01, 2021
The fraser ford dealership is not trustworthy when they sell you a vehicle they promise like honest people but when you go for repair and warranty service they don't keep they are promises. and ripped you sell you a vehicle they promise like honest people but when you go for repair and warranty service they don't keep they are promises. and ripped you off. The tricare warranty is sucks. I have very bad experience with this dealership. More
by Josh
Employees Worked With
Other Employees :
Peter, John Opasinis, Teena Wiseman, Diane Lewis, Stefan Smith
May 25, 2020
It was a pleasure having my Ford Edge serviced at Fraser Ford. Service Manager Kim Finn and the tech treated me with the most professional and courteous manner. Sincerely Paul Hui Ford. Service Manager Kim Finn and the tech treated me with the most professional and courteous manner. Sincerely Paul Hui More
by Paul Hui
Employees Worked With
Kim Finn
March 17, 2020
Denied that they damaged by 2018 Ford Escape Had my 2018 Ford Escape in for some service on January 31, 2020. Was damaged by one of their employees. They deny any wrong doing. Will not pay to re Had my 2018 Ford Escape in for some service on January 31, 2020. Was damaged by one of their employees. They deny any wrong doing. Will not pay to repair my car. John BIANCHI - Fixed Operations Manager Had to rate a star. Would not give any stars. More
by 2018 Ford Escape
March 04, 2020
Exceptional Customer Service!! We have purchased several vehicles over the years at Fraser Ford. When it comes to selecting an new vehicle or even having your vehicle serviced the s We have purchased several vehicles over the years at Fraser Ford. When it comes to selecting an new vehicle or even having your vehicle serviced the staff have always proven to be very knowledgeable and friendly. Will continue to recommend these individuals and their exceptional customer service! More
by Elizabeth
August 04, 2019
Transmission issue 2013 F150 Wow. When xxxx hit the fan, you learn the value of your dealership. Our transmissiom well failed in our F150. I called Kim, as we have a great relatio Wow. When xxxx hit the fan, you learn the value of your dealership. Our transmissiom well failed in our F150. I called Kim, as we have a great relationship over almost 6 years of service work with 2 vechiles, to tell her what happened. She asked 2 simple questions: Who's name is the truvk under in the system and how many kilometres on on the truck. She gave us great news she is covered. 3 lessons learnt: always bug extended warranties (tricare), always check in with Kim becuase she knows her stuff, and always fo business with Fraser Ford because they stand behind their products!!! More
by Jenn&Rog
Employees Worked With
March 29, 2019
Service Beyond Expectations I arrived at the service department in the early afternoon of a Friday, having just had CAA to my home to boost the battery, which had been drained ov I arrived at the service department in the early afternoon of a Friday, having just had CAA to my home to boost the battery, which had been drained overnight by a malfunctioning rear wiper motor. There were no appointments available. Once it was determined by Peter Roks, that the parts were available, Andrew Mattson, the Service Foreman, agreed to repair the vehicle himself right then. I am beyond grateful to Andrew for taking the time to make that determination. More
by 2011 Escape
Employees Worked With
Andrew Mattson
