Fraser Ford Sales Limited

A major let down. After 4 issue with them I have parted ways In October 2017 I purchased a 2017 Ford Escape and a 2017 Ford Mustang GT. The Escape was used during the winter and the Mustang was immediately store In October 2017 I purchased a 2017 Ford Escape and a 2017 Ford Mustang GT. The Escape was used during the winter and the Mustang was immediately stored for the winter (summer use only). I tried to use the Tire Compressor on the Mustang to inflate the tires for storage and it was not operational. I called Fraser Ford and they advised I would have to make an appointment and bring the car in so they could look into the tire compressor pump. I tried to explain the car was in Storage and this air pump was not attached to the car and it I could just bring it in and swap it out. After multiple phone calls and emails they figured out the car was not required to be on-site to replace the faulty tire compressor. I was told that I would be called that following Monday as it was due to arrive. The following Friday after the Monday has passed I called and they advised that it’s been sitting here for 5 days now already. I drive over and they ordered only a partial kit. So I had to wait an hour while they tried to figure out how to remove the puncture repair fluid from my kit and install in the new compressor. Total time wasted was nearly 2 hours. Week later I had tried to order a Track Pack spoiler for the mustang for nearly 3 weeks. I had called multiple times, placed on hold. I also sent an email including the parts associate and the parts manager and never received a reply for almost another 2 weeks. I ended up ordering the part from Eastgate Ford. I just recently brought my Mustang out of Storage and immediately brought it over to the Fraser Ford Fast lane for an oil change. It only had 400 km on it but was sitting for 6 Months, so I thought it be best to bring it in. I drove up to the fast Lane and spoke with the service advisor and was advised that I need to make an appointment. I said that your website advertises that appointments are not required. I was advised they are when busy. I was told to come back 3 hours later and to bring it directly to the fast lane staff and they will have an appointment booked for me. The fast lane staff (2 ladies) were awesome, kept a great conversation while the car was getting the oil changed. Completed in a little less than an hour. When I was driving home I could smell oil. Once I got home I had a look around but could not find anything. An hour later I was moving the car back into the garage when I noticed 3 large oil spills on the driveway. I call Fraser back and was once again advised an appointment was created for the next day for them to look into it further. I brought it back and after 5 minutes advised that oil was spilled when the filter was removed and not cleaned up afterwards. It must have been one heck of a spill because my driveway had three 4 inch in diameter stains on it. So after all this has occurred I decided to make sure I have the wheel lug keys as both vehicles had locking nuts on the rims. Well I checked in all the usual places and found nothing. I called Fraser to find out where they may have been. Fraser asked my for the stock number on both vehicles when sold. I dug this info up and provided it to Fraser Ford. They called me back 5 minutes later and said both Locking Keys were still at Fraser and never provided during the PDI (POST DELIVERY INPSECTION). I would have hated to require this lock key in an emergency and not have had it. I have received apology after apology from this place. For me Fraser is too much of a risk to continue doing business with. Fraser Ford has a great mission statement on the website OUR MISSION At Fraser Ford Sales Limited…our mission is to provide the best personal service and value, and to create an atmosphere which inspires Innovation, Loyalty and Above Class customer service in all areas of our business. For me Fraser Ford did not deliver on 4 separate occasions. So enough is enough, not to mention I have been called and emailed so many times in the last week thanking me for my business and was everything to my satisfaction. I am not sure what been going on with Fraser Ford, I was recommended to them from a close friend, who now himself won’t go near this place. Fraser Ford, please put your customers first. When issues arise take ownership of them immediately, including implementation of new processes and procedures so other customers don’t become victims. More

A very pleasant experience buying a car! Fraser Ford was the third dealership I entered during my current vehicle search. The first dealer (another Ford dealer) felt cool to my approach, was Fraser Ford was the third dealership I entered during my current vehicle search. The first dealer (another Ford dealer) felt cool to my approach, was dismissive of my trade, and was not willing to deal. The second dealer (not a Ford dealer) didn't even acknowledge my existence. I spent 15 minutes in the showrroom crawling over one of their models and not even one sals person greeted me or asked if they could help. What a breath of fresh air then to enter Fraser Ford and be greeted by Kristine! She walked right up to me, introduced herself and asked if I would like a cup of coffee (not what car was I interested in). I immediately felt she was trying to help me, not just sell me a car. This approach continued throughout our interaction, allowing my wife and I to review multiple scenarios until we found one that suited us (she answered a lot of different questions and didn't seem put out by our particulars). Our situation, and trade-In, were given good consideration and the dealership was willing to negotiate with us. When we had specific questions she could not answer, Kristine introduced us to Natasha (one of the finance reps) who was willing to spend the time to put numbers into the computer and, again, run multiple scenarios. Both of there ladies, professional to the core, also had light personalities and were so easy to deal with. My wife and I had a very positive experience from first entering the dealership until we drove away in our new vehicle. I cannot recommend enough the team at Fraser Ford, in general, and Kristine and Natasha in particular. You will not be disappointed. More

Great Experience We had an excellent experience purchasing our new Mustang at Fraser Ford. We are new customers of this dealership and are very pleased with the custo We had an excellent experience purchasing our new Mustang at Fraser Ford. We are new customers of this dealership and are very pleased with the customer service we received.from everyone involved in our purchase. Our sales person Mike Lindo was amazing finding us the exact car we wanted. Ryan is a super guy and was very efficient taking care of the paperwork, making our purchasing experience wonderful. More

Excellent service Service was excellent, quick responses to questions by email. Made purchasing a stress free experience. Had the car ready for collection within 24 hou Service was excellent, quick responses to questions by email. Made purchasing a stress free experience. Had the car ready for collection within 24 hours of signing the paperwork. More

New Ford F 150 Sport We just bought a new Ford F-150 truck last weekend and our experience was wonderful. Our sales rep Kristine was very informative and helpful. We had We just bought a new Ford F-150 truck last weekend and our experience was wonderful. Our sales rep Kristine was very informative and helpful. We had a budget and we were able to stay within it and got an amazing vehicle. Kristine was very nice to deal with we did not feel pressured at any point in our visit and she was very straight forward with no xx. The financing was easy and Ryan also was great to deal with. No pressure to take anything extra and a very funny personality. We got what we wanted plus a little extra for the price we wanted with friendly service and in a very short period of time. We picked up the truck last evening and are very happy with it. We would definitely recommend Fraser Ford in Oshawa. Thank you for everything Kristine Payne ! More

Ford Focus Excellent service and customer care. Staff was helpful and answered all questions. All staff worked very hard to make the purchasing experience a hap Excellent service and customer care. Staff was helpful and answered all questions. All staff worked very hard to make the purchasing experience a happy one. More