Fraser Ford Sales Limited

Excellent experience in leasing a car I leased a new car from Fraser Ford. This was my first time leasing on my own. The staff were excellent from start to finish and treated me with grea I leased a new car from Fraser Ford. This was my first time leasing on my own. The staff were excellent from start to finish and treated me with great respect. More

2nd vehicle purchase in 3 years Kristine Payne has sold me 2 vehicles. I went to her 4 yrs ago. A woman on her own and not well versed on purchasing a vehicle. I bought a 2011 Ford e Kristine Payne has sold me 2 vehicles. I went to her 4 yrs ago. A woman on her own and not well versed on purchasing a vehicle. I bought a 2011 Ford escape. I was completely happy. She defies all stereotypes of car sales people. She is honest personable knowledgeable friendly and honest. I will not deal with anyone else. I completely trust her and so can you. I just bought a 2014 escape and as usual I am thrilled. Highly recommend Kristine Payne for all your vehicle purchases. You will not regret It! More

A positive experience! We both feel that we were given a fair deal in trading in our older truck and purchasing a new one. A lot of times when approaching a dealership you We both feel that we were given a fair deal in trading in our older truck and purchasing a new one. A lot of times when approaching a dealership you can be given the run around, back and forth with offers to try and make a purchase at a good price. The salesman Nathan is a fairly new employee but was very polite and genuine in trying to make us happy, He was honest about being new but was trying his best to manage how the deal was being handled. He knew about the features of the truck and was great passing that information on to us. Ian Hodgson also assisted Nathan and made sure we were totally happy with the outcome of our purchase. Ryan Burke finished off the financial side of the purchase and he has a pleasant personality that made us comfortable as well. All in all the whole experience from start to finish was a positive one. This is our second purchase from Fraser Ford and we will return in the future when it's time to consider a new car. Thank you to the team. Michelle & Jim McClean More

"A Fine First Impression" You only have one chance to make a first impression! My wife and I purchased a 2017 Ford Edge earlier this week. We were impressed with the friendly You only have one chance to make a first impression! My wife and I purchased a 2017 Ford Edge earlier this week. We were impressed with the friendly staff (Nathan and Natasha) who made us feel comfortable and very welcomed. We left the dealer feeling like we were treated respectfully and we are happy with the fair deal we settled for. Nathan was very enthusiastic and helpful. If he didn't know the answer to any of my questions he quickly found them for us. Fraser Ford emphasizes the notion of forming relationships with their customers, and so far we are off to a good start. I'm confident the service department will also meet the high bar set by the professional and courteous as the sales team! More

Excellent Experience Was trying to find a Mustang GT near the end of the Ford employee pricing sale. Called and spoke with Mike in sales. Dropped in for a visit and explai Was trying to find a Mustang GT near the end of the Ford employee pricing sale. Called and spoke with Mike in sales. Dropped in for a visit and explained what I was looking. Mike located one in stock. We worked the numbers for a few days and Mike was very fair in the process. I was able to work out a great deal, in fact I returned the next day and purchased a new Ford Escape as well. Very happy so far with Fraser a Ford. Look forward to serving both vehicles there as well. Thanks Warren and Josie More

Making My Life Easier I would like to commend both Kristine and Kerri for the professional job they did in helping me purchase my Ford Escape. I have been a Ford owner sin I would like to commend both Kristine and Kerri for the professional job they did in helping me purchase my Ford Escape. I have been a Ford owner since 2002 when I purchased a Focus wagon to assist me in transporting university students to and from their dorms several times a year. Since then I have owned two other Focus sedans. This year I took the big step to move up to an Escape. I'm not very tech savvy and I still approach my own computer with a bit of caution. But Kristine gave me a comprehensive orientation ,holding my hand through the giant step of syncing my phone with the car and learning how to open the car door with a code number. Even though I'm a bit of a dinosaur in tech land , she never made me feel incompetent or dumb. What a lovely lady! Kerri had the unenviable task of wading through the financial paper work. She handled it with professional skill and kept a smile on her face. I was very happy to have had their help and would recommend them highly. More

Purchase of My NEW FORD 2017 Kristine and Kerr did a excellent sales job helping, walking, explaining things to me in regards to trading in my 2013 F-150 XL truck. Then did a fant Kristine and Kerr did a excellent sales job helping, walking, explaining things to me in regards to trading in my 2013 F-150 XL truck. Then did a fantastic job with helping me in regards to buying my new Ford Explorer which i am so happy with. They made me feel completely at home at Fraser Ford and went over and beyond and did a fantastic Sales Job! More

This is and will be my preferred dealership for years to com TLDR; This is and will be my preferred dealership for years to come. After having a couple of negative experiences at another local dealership I st TLDR; This is and will be my preferred dealership for years to come. After having a couple of negative experiences at another local dealership I started visiting Fraser's parts desk a few years ago. John, Kenny, Janice, everyone at that desk is an all-star and I can't thank them enough for the help and service they've given me these last 3 years. There are plenty of other names I could list too.... Due to my positive experiences with the parts department when I recently decided to purchase a new Focus ST I of course popped into Fraser where I met Bruce. I came in with a clear vision as to what I wanted and related this to Bruce. He happily punched it all in and worked with me around a couple options I was considering. No pressure, no BS upsells, we just got straight to the point and came to an agreement quickly. It was a pleasure being helped by Bruce, Nicole, Ian and Michelle were all super helpful, cheerful and supportive. The business manager I worked with, Ryan, is a superbly nice fellow who took me through the hour of paperwork to seal the deal. I requested some performance additions to the car and we managed to work it all into the financing in a way that worked well for me. This was an above and beyond process in my opinion as we explored at least five or six different configurations of parts and cost. Ryan literally worked with me for a few weeks to nail down exactly what I could swing within my budget and literally he helped me get the most bang for my buck. Many emails, many phone calls and a few visits later and the final deal was in place. Now let's be honest, no dealership is perfect and as happy as I am the entire process wasn't without a few hiccups, a miscommunication here or there and a couple unplanned revisits. They've got dozens of plates spinning and complex systems are prone to issues. But, the entire time through any issues the staff at Fraser were exceptionally accommodating, always helpful and determined to ensure I got exactly what I ordered. Between Ryan, the parts counter and the installer I repeatedly apologized for feeling like I was being a PITA for them as I was being fairly (but politely) demanding, to which they refused to accept by reminding me that I am valued and they are deadset on ensuring I wound up happy in the end. Having grown up around dealerships with my Dad I feel it's worthwhile to foster a continuning and positive relationship with a chosen dealership, and Fraser Ford Oshawa day after day has proven to me that I picked the right place to get my parts, service and new vehicles. In a few years I'll be in the market for an SUV or van and without a doubt I'll be back in their showroom. When I visit the shop now I can hardly keep my daily schedule for all the smiling faces I wind up chatting with. I feel welcome and that I am a valued customer in ways no other dealership has done. Not to mention Fraser Ford is immensely involved in supporting local community groups which to me is a huge sell. To know that the place I goto for my cars is regularly involved in philanthropy is a nice feeling, in that my business helps them to continue those efforts. To show my support and appreciation for Fraser in perpetuity, I'm not even removing the branded license plate cover they installed with my plate, because I want people to know that I choose Fraser. More

Great Experience Buying My New SUV Escape I just bought a 2017 Escape, and I only have great things to say about the customer service I received from both Kristine and Natasha. Kristine is ext I just bought a 2017 Escape, and I only have great things to say about the customer service I received from both Kristine and Natasha. Kristine is extremely knowledgeable, and made sure to hear my needs and suggest products. Natasha made the whole financing experience quite painless and seamless. They both ensured that the vehicle was ready on time for me to surprise my 2 small daughters. They loved it! Thank you very much to both of you. I am a happy customer and will definitely recommend Ford Fraser to family and friends. More

Always unbelievable Dealing with Kim, is one reason that I'll never leave Fraser Ford. It seems like she is only there for me each and every visit. From a routine Oil cha Dealing with Kim, is one reason that I'll never leave Fraser Ford. It seems like she is only there for me each and every visit. From a routine Oil change to more specific dealings, she is attentive, organized, and caring. Above and beyond each time!! More