Fraser Ford Sales Limited

Wonderful Experience I purchased a new Ford Escape this summer from Kristine Payne. She is a friendly, easygoing sales rep. I got the car I was looking for and the price I purchased a new Ford Escape this summer from Kristine Payne. She is a friendly, easygoing sales rep. I got the car I was looking for and the price was amazing. I have put her name forward several times to friends and family. I was also very impressed with Kerri from the finance area. These 2 women are professional and courteous and easy to work with. This was a great and easy experience. I will continue to purchase my cars at Fraser and always through Kristine. More

Great Experience, highly recommend I picked up my new 2017 Explorer just over a week ago. The team at Fraser Ford knocked it outta the park with their amazing service. Jarrod the Genera I picked up my new 2017 Explorer just over a week ago. The team at Fraser Ford knocked it outta the park with their amazing service. Jarrod the General Sales Manager and his team really took care of me. Whether it was Jarrod himself, Kristine, Natasha, Ryan or Steve the Technician who prepped my vehicle they were all great. Thank you for being a pleasure to deal with throughout the entire process. I love driving my new Explorer, I like the way it looks, the way it feels on the road. I love just sitting inside it. My wife says it’s my Mistress. She does have a point, I have given my Explorer a female name (the Nav system does have a feminine voice after all and people give their boats female names). I still think my wife is exaggerating, and besides, I’ll start sleeping inside again when it gets colder! More

Absolutely amazing! What an awesome experience we had at Fraser Ford! We got exactly what we wanted at an unbelievable price. We went in thinking that they will upsell on What an awesome experience we had at Fraser Ford! We got exactly what we wanted at an unbelievable price. We went in thinking that they will upsell on everything they can and we left feeling the complete opposite. They really were accomodating with what worked well with our budget. It also surprised us that no matter how many times we went back, they always remembered our names and our babies name which was a bonus. You get a sense of belonging to the family. They made my car dreams come true. We will definitely be going back there again. If you want great service, great prices and the most helpful employees, you should be going here! We love our Ford! More

After sales service needs improvements. Sales is 5 stars, I dealt with Mike. Purchased two new 2017 vehicles the same day and traded in my 2013 Ford Edge. I have left a 5 star rating for the Sales is 5 stars, I dealt with Mike. Purchased two new 2017 vehicles the same day and traded in my 2013 Ford Edge. I have left a 5 star rating for the sales team. Parts and service left a not so great impression. I had messages and e-mails not returned from there parts department (hey I was trying to spend more money with them) for over a 2 week period. Ended up ordering my parts from another dealership. Escalated the issue to the Manager but no action was taken that I am aware of. I had an issue (tire compressor was dead) with the Tire repair kit / compressor so I phoned the service department (warranty) and was advised that I would have to make an appointment and bring the car in to exchange the tire air compressor. I explained that my car is in storage for the winter and it makes no sense having to bring the entire car in to exchange a 7 day old tire compressor/repair kit. After an escalation to the Manager they ordered one in for me. Was to be called first of the week Monday to pick it up. I called them on the Friday after the Monday and was advised it was waiting for me to pick it up. So to summarize, the sales aspect of the deal was great, after sales service is lacking / definite room for improvement. More

Wonderful experience Kristine Payne chose a car for me that is perfect. She knew exactly what I wanted. I love it and she was great to deal with. She definitely put my nee Kristine Payne chose a car for me that is perfect. She knew exactly what I wanted. I love it and she was great to deal with. She definitely put my needs first. More

First class service Best vehicle buying experience to date! Fast flexible service sales rep worked on my behalf. Would highly recommend this dealer to anyone. Thank y Best vehicle buying experience to date! Fast flexible service sales rep worked on my behalf. Would highly recommend this dealer to anyone. Thank you Doug More

Great place to buy a Ford Excellent help all around with the new truck buying experience. Knowledgeable and friendly. Can’t say enough good things! Thanks so much Kristine and Excellent help all around with the new truck buying experience. Knowledgeable and friendly. Can’t say enough good things! Thanks so much Kristine and Ryan! More

Great Experience It was a pleasure to work with Kristine, Natasha and Ryan during the purchase of my new car. They were very accommodating with my pick up date and tim It was a pleasure to work with Kristine, Natasha and Ryan during the purchase of my new car. They were very accommodating with my pick up date and time. More

Excellent Very professional and efficient dealership. Natasha and Kristine go over the top to ensure that we are happy and satisfied. Everything is always in Very professional and efficient dealership. Natasha and Kristine go over the top to ensure that we are happy and satisfied. Everything is always in order to a tee. More

Pleasant experience in purchasing a car I had my previous Ford Escape serviced at Fraser Ford and always received prompt and courteous service. When it came time to turn in my Escape, I lik I had my previous Ford Escape serviced at Fraser Ford and always received prompt and courteous service. When it came time to turn in my Escape, I liked it so much I decided to purchase another one, I was given clear answers to all the questions I asked and this enabled me to feel confident about my decision to purchase a 2017 Ford Escape. More