Fraser Durham Chrysler Dodge Jeep Ram Inc.

Customer Service Terrible Heads up!!!! This place is poorly run and has even worse customer service. I made an appointment with the service department to have an issue looked a Heads up!!!! This place is poorly run and has even worse customer service. I made an appointment with the service department to have an issue looked at. My vehicle is still under power train warranty. The vehicle intermittently does not engage in reverse. I dropped my vehicle off the night before and was told it would be looked at the next day. The following day I received no phone calls all day and decided to call at 3:30 and see what the status was. I was told the vehicle had not been looked at and that they were going to address the issue with the shop foreman. I dropped by on the way home and spoke with the service rep at the counter. He informed me he screwed up on the paperwork and had it scheduled for the wrong day, he informed me it would be looked at promptly the following day. The next day I again received no phone call from anyone and decided to call at 2:30 and see what was going on. The lady on the line said the truck was done. I questioned what was done on the truck. She replied "Did you not receive a phone call?" I told her I had not. She said the service manager would call me back to inform me of what was going on. After an hour and no call I called back again, the service manager told me they couldn't find anything wrong and they attempted it again and still nothing. After addressing my issues with the overall lack and poor customer service, all he could muster up was they indeed dropped the ball. Oh and of course I owe them 119.00$ service charge. So tomorrow I will go pay the money and be done with these jokers for good. Bring your vehicle to Menzies. These guys are out of touch and should not be trusted with a toy car let alone a real vehicle. I will be contacting Chrysler directly and ensuring I leave this review anywhere I can. More

Excellent Customer Service I would like to thank Andrew Scott and everyone in Service that went above and beyond in getting my 2014 Chrysler Town & Country Accessible Van in for I would like to thank Andrew Scott and everyone in Service that went above and beyond in getting my 2014 Chrysler Town & Country Accessible Van in for service. More

Excellent customer service Recently purchased a 2017 Dodge ram I came to the Oshawa location from Belleville because the sales people were so helpful and friendly they got me ex Recently purchased a 2017 Dodge ram I came to the Oshawa location from Belleville because the sales people were so helpful and friendly they got me exactly what I wanted. More

Just some follow up, re vehicle and salesman So I have had my 2016 for 7 mo's now. Bringing it in for an oil change, always fast and reasonable. No hiccups. Have a coffee and it is done. I happen So I have had my 2016 for 7 mo's now. Bringing it in for an oil change, always fast and reasonable. No hiccups. Have a coffee and it is done. I happen to be walking past the show room. Stephen Osborne, my rep I got the car from approached me. Nice long conversation. A he remembered me, he remembered all the hobbies I do, that we spoke of and my wifes name and her occupation. Mark of a real account manager. We spoke about trading in, in 2 years etc. To which I will come back to Dodge, and come back to Stephen. Uber impressed. More

"Pleasant Experience" I came to the showroom knowing exactly what I was looking for. The first salesman I encountered was Abdul Qureshi. He was courteous, friendly & I th I came to the showroom knowing exactly what I was looking for. The first salesman I encountered was Abdul Qureshi. He was courteous, friendly & I thoroughly appreciated his no nonsense approach to sales! The next day I got a call saying the exact vehicle I was looking for had been delivered to the showroom for me to look at. I loved it & bought it on the spot. Thanks for the great service!! More

Great service from Liz Dealing with Liz was a great experience! Located a vehicle in my budget fast and her customer service is excellent. The water guns in the back seats w Dealing with Liz was a great experience! Located a vehicle in my budget fast and her customer service is excellent. The water guns in the back seats were a nice suprise for my kids aswell. Thanks again Liz! More

Excellent service From the moment I walked in I was treated in a very courteous manner and left knowing that I was not going anywhere else to purchase my husband a new From the moment I walked in I was treated in a very courteous manner and left knowing that I was not going anywhere else to purchase my husband a new vehicle More

Awesome Experiance I would like to thank Joanne, Brett, Andrew and Sherry for all their help on my 2017 Ram. They were professional in all aspects of the sale. Great pro I would like to thank Joanne, Brett, Andrew and Sherry for all their help on my 2017 Ram. They were professional in all aspects of the sale. Great product knowledge and everything was upfront and explained clearly from the vehicle to the business office. I would highly recommend this dealership in my future purchases. More