Fraser Durham Chrysler Dodge Jeep Ram Inc.

Great experience Overall great experience booked appointment with Ashley she was very friendly and accommodating Sharon was who I dealt with regarding repairs they wer Overall great experience booked appointment with Ashley she was very friendly and accommodating Sharon was who I dealt with regarding repairs they were done well except I had an issue from factory with the paint Sharon advised me that she took pictures and sent them off and I would hear back in a week or so after 3 weeks I had heard nothing I called Ashley and she put me in touch with peter who booked me to come see him right away he took pictures and sent them off after inquiring about wet sanding and polishing first but it was in an awkward spot over all service was great just a little disappointed in Sharon as the pictures were not taken More

Great Experience My first purchase of a Jeep, the Sales Manager was very helpful and accommodating. I called and ask to have my vehicle sooner then was agreed upon an My first purchase of a Jeep, the Sales Manager was very helpful and accommodating. I called and ask to have my vehicle sooner then was agreed upon and that was no problem!! .The whole experience was great! More

Great that Dave Webber is at Fraser Dodge!! Great service now that Dave Webber is there. I've followed him to every dealership he works at because he knows how to treat customers. Very knowledge Great service now that Dave Webber is there. I've followed him to every dealership he works at because he knows how to treat customers. Very knowledgeable too. More

17 years ....... I couldn't imagine shopping anywhere else! For 17 years I've been shopping at this dealership ...... I can't imagine shopping anywhere else. Joanne Pallis and her team are consistently outstand For 17 years I've been shopping at this dealership ...... I can't imagine shopping anywhere else. Joanne Pallis and her team are consistently outstanding and trust me Joanne has her hands full with me; some women buy expensive purses and well I buy vehicles. Lol Joanne has become family to my family; not only does she take care of my needs but she also makes sure my son is in love with whatever vehicle we leave with. Today I bought my 8th vehicle from Fraser Chrysler (and this is the 7th vehicle Joanne has sold me) a beautiful White Dodge Ram Bighorn. Thank you so much to Joanne, Sherry and the whole team for making every purchase incredibly enjoyable! More

Money pit I was booked in May2 to have my winter tires replaced with all seasons. I live approx 30 km away so I was disappointed when I was told that my tires h I was booked in May2 to have my winter tires replaced with all seasons. I live approx 30 km away so I was disappointed when I was told that my tires hadn't arrived. The service manager happened by and instructed the desk clerk to make my appointment a priority and to throw in a car wash. Returned on the 5th and when asked how long it would take I was told an hour. After an hour the counter clerk came over and asked if I knew where the gadget to remove my tires were in my vehicle. I said to her- " do you mean to tell me they're just removing them now?" Managed to grab service manager to complain and got an excuse about finding corrosion and mechanics can't proceed until they get an okay. No priority, no car wash and I'd like to add that to my eye at least, it looked like a couple came in with an unforeseen problem and their vehicle was serviced in my slot. This could be speculation but they came in while I was waiting and left before I was asked about the tire gadget. I also get the impression that every time my caravan gets serviced I'm given a list of more work that needs to be done. Either I have a lemon or it's a scheme. Either way, I'm going to a privately owned garage now. More

Nangy is the man. Great big contagious smile! Buying a vehicle can be overwhelming, but a very happy experience. Nangy is great at what he does and even more important is that he makes you enjoy Buying a vehicle can be overwhelming, but a very happy experience. Nangy is great at what he does and even more important is that he makes you enjoy the experience. Smiles from the time I walked in and was greeted, until I left waving goodbye to a new friend. Thank you Nangy, and to all the staff that helped me get into my new truck! Dylan B. More

once they've got your money you are a second class citizen. it started when they lost the license plate sticker and "couldn't" find it, (never happened before they said) when warranty service was required, it w it started when they lost the license plate sticker and "couldn't" find it, (never happened before they said) when warranty service was required, it was all "well that's how they all are, it's normal", "its not doing it now so we can't fix it", " the check engine light has gone off now so we're not going to change the part now that was proved defective last time you came in with the light on". I think the mechanics and the parts counter people are first rate, but the sales and the warranty side of things are as poor as anyone's worst ideas about dealers being out for the profits only. I have just moved out of the warranty period, I did however get (as far as I am concerned) an important part of the car fixed outside of the warranty period for free. this was with the help of Mr Peter Bright and FCA's help department, so kudos to them, the dealership is changing ownership too. More

Outstanding Sales Cory Rawn is the reason we bought the car we bought. We visited other dealers and he was the one who cared. It was obvious he was there to ensure w Cory Rawn is the reason we bought the car we bought. We visited other dealers and he was the one who cared. It was obvious he was there to ensure we were a happy cusomer. He is a man of his word! He did his best to get us into a car we loved. Even when the dealership placed a small additional fee that was not disclosed during the verbal sale, he attempted to stand behind his word. It is nice to feel it a verbal committent was true. It was a shame the dealership didn't show the same importance to ones word being their word. Cory thank you for your time, care and attention to detail. More