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Focus Hyundai
Winnipeg, MB
135 Reviews
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Showing 135 reviews
July 18, 2018
Service continues to decline after purchase I love my 2016 Hyndai Santa Fe and was impressed with salesperson's knowledge of the car and ability to answer our questions. My husband purchased ou I love my 2016 Hyndai Santa Fe and was impressed with salesperson's knowledge of the car and ability to answer our questions. My husband purchased our first car in 2013 and were quite satisfied with the service department until about 6 months ago. My husband was unable to take the car in from Lac du Bonnet for service and I have made the last three service trips. Each time - the department gave an approximate wait time and I planned my trip in to the city accordingly. The first time, the appointment took 1.5 hours longer with no apology only excuses and as I drove home the check engine light came on and stayed on. The second visit was to change from winter tires to summer tires and again the appointment took longer and I was annoyed at the high pressure to purchase new summer tires. Today's trip was the worst - a routine service (oil change etc) estimated at 1 hour took 3.5 hours!! I was talked into a wheel alignment that I am not sure I need and again pressured to buy tires. Also, the engine light again proved a puzzle and I was told I'd need another visit. I made an appointment 3 hours from my service time thinking I'd be safe - it had to be cancelled. Again - no apologies only excuses and argument. I don't think it's a coincidence that my husband's visits went as planned and not that I (a woman) take the car for service now, the high pressure tactics and long waits have begun. I was angry and felt patronized - I will NOT return to this dealership for sales or service and will make arrangements to have my winter tires stored elsewhere. Disgusted and disappointed. More
by Dissatisfied Customer
Employees Worked With
NONE OF THE ABOVE
February 09, 2018
Horrible customer service I love my car. But I wish I had purchased from a different Hyundai dealership. The sales guy was great at the time of purchase. But it's how I've been I love my car. But I wish I had purchased from a different Hyundai dealership. The sales guy was great at the time of purchase. But it's how I've been treated after that scorns me. I called multiple times to get command start installed. He didn't return any of my 4 phone calls and multiple texts. I also called the service department there, asking about Blue Link. The girl I spoke to actually hung up on me and was extremely rude. All in all, I would never recommend this particular dealership. I think it's pretty unprofessional to treat people that way once the sales been done. More
by Nikki
Employees Worked With
Rodney Francisco
February 07, 2018
Awesome!!! Vince is awesome! good listener, explains everything clearly, respected our concerns, and we actually got the vehicle less than what our budget is. 5 Vince is awesome! good listener, explains everything clearly, respected our concerns, and we actually got the vehicle less than what our budget is. 5 out of 5 stars! More
by Hersey
Employees Worked With
Rodney Francisco, Vincent Juan
January 20, 2018
poor service and liars Bought a new elantra and winter hits there was no heat. After chaging the thermostat still no heat. They said to call hyundai canada so we did after Bought a new elantra and winter hits there was no heat. After chaging the thermostat still no heat. They said to call hyundai canada so we did after explaining the situation they were rude and referered me back tot the dealership to fix it. I am getting the run arround with no answer. Hyundai canada said they will call me back and still nothing fron a representative nor a resolution date from the dealer. They have no clue how to fix my no heat situation while winter is below freezing More
by M G
Employees Worked With
prefer not to mention ultimately its the dealers responsibility not just one person
January 11, 2018
Great service We had a great experience at Focus Hyundai. Cars are great and the staff are always prompt to help. I bought my car there and I am very happy with it. We had a great experience at Focus Hyundai. Cars are great and the staff are always prompt to help. I bought my car there and I am very happy with it. Our car seller, Jesse Pelletier was amazing as well as Dennis Thoms. More
by Bruna
Employees Worked With
Dennis Thoms, Jesse Pelletier
November 08, 2017
not honest Bought vehicle later seen that we were charged for a focus promise which some kind of insurance looking to buy a new vehicle asked about it they said Bought vehicle later seen that we were charged for a focus promise which some kind of insurance looking to buy a new vehicle asked about it they said they charge it regardless if you want it or not did not receive paperwork or policy so never knowhat it covers. Went to murray showed them all the paperwork and they said this is not the way hyundia does business Had service done at focus were told we had to use synthetic! Checked with hyundia , it was a lie! Were told we needed a cabin air filter, told them i just changed it, they wrote on my order that i refused to do recommended work!! It is brand new why would i change it again!! Got attitude when asked about it and then they figuered i would buy a new vehicle from them Will never deal with those discusting people again! Murray paid for all the wrongs and gave me a great price on my new santa fe More
by Carmechanic
Employees Worked With
Jesse Pelletier, Zak O'Connell
September 08, 2017
No efforts for alternatives Been there a year ago and just popped up the memory that was pretty unpleasant. Sales guy who is not here anymore was excellent but the financial m Been there a year ago and just popped up the memory that was pretty unpleasant. Sales guy who is not here anymore was excellent but the financial manager was not trying to accommodate many possibilities after I had an issue on what I was planning to. I've been to many dealerships and dealt with situations. Purchasing a vehicle purchase in the end is really up to financial manager's capacity on how they handle with banks. However, my experience here with him was telling me that this guy didn't try to care that much while asking me many unnecessary questions on process at the same time. More
by ctoo90
Employees Worked With
Dennis Thoms
July 26, 2017
Professionally, quickly, and favorably ! I contacted Jesse by e-mail and received very detailed information about everything that I was interested in. Replies from him were coming quickly and I contacted Jesse by e-mail and received very detailed information about everything that I was interested in. Replies from him were coming quickly and in facts. We visited the office on the weekend with my wife and in half an hour we closed a very sweet deal. Financing for chosen vehicle was done immediately, and three hours later the new car we wanted was parked on our driveway. I was very pleased with the all services and the final price. More
by Gershon
Employees Worked With
Jesse Pelletier, Danielle Comeau
July 19, 2017
Great Service.....Great Experience!! Just bought my 2nd Hyundai from Focus! Jesse was my salesman, and I couldn't have asked for someone better! He took the time to answer all of my que Just bought my 2nd Hyundai from Focus! Jesse was my salesman, and I couldn't have asked for someone better! He took the time to answer all of my questions! I would highly recommend him to anyone! I was very impressed with his knowledge on the vehicle when it was time for a walk through when I was ready to drive it off the lot! Jesse deserves 5 stars!! More
by HCP
Employees Worked With
Dennis Thoms, Jesse Pelletier
July 12, 2017
Great service and nice people too Had questions with car trading in, still owed some payments on loan, Jesse Pelletier was very helpful, patient and made us feel important. and everyth Had questions with car trading in, still owed some payments on loan, Jesse Pelletier was very helpful, patient and made us feel important. and everything worked out and we have a new car now! All staff in dealership, from reception, finance very kind and friendly. We have had years of service department history with their usual high customer service levels already, so hats off" to Jesse and team. We will recommend to others More
by John Anderson
Employees Worked With
Rodney, Jesse Pelletier, Danielle Comeau
