Focus Hyundai

Poor service I made an appointment for 9 am today just for a simple oil change I arrived at 850 was told my appointment was for 930 no problem maybe I misunderstoo I made an appointment for 9 am today just for a simple oil change I arrived at 850 was told my appointment was for 930 no problem maybe I misunderstood At 1045 my car was taken in ( why make appointments) at 10:40 I went to inquire and was told we will go and look and was told that guy sitting next to him messed up At 1115 I was told that my tires were out of alignment and I needed an alignment ( read other reviews and they say the same interesting ) I said if I don’t then what they said it would be bad for the car I gave the go ahead and at 12 my car was done and for my wait they gave me a whole 15 dollar discount and they made sure to tell me . It took 35 min to bring me my keys and at that I became upset I have read the other reviews and it seems there is pressure put on the service advisors to get extra work done to cars as the time before I had to have my wipers replaced as the were worn and I asked for the old wipers back and was refused I see noted in my copy of this work order my air filter is noted to be yellow and it was replaced in October and 5 thousand km later it is dirty ? I am a senior and a women and I am being taken advantage of I will not be returning or recommending the service dept to any and all Regards Monique Bessems Moniquebessems123@gmail.com More

Friendly Very helpful and will accommodate your needs. They will find the car that will fit your needs and will work to meet your budget and vehicle needs Very helpful and will accommodate your needs. They will find the car that will fit your needs and will work to meet your budget and vehicle needs More

Sales and Service******* Justin Conchada is an incredible sales person. He is extremely knowledgeable and eager to please. We also brought our other car there for service and Justin Conchada is an incredible sales person. He is extremely knowledgeable and eager to please. We also brought our other car there for service and were provided with the same courtesy as if we were buying another vehicle. Their service after sales is second to none. More

Awesome!!! Vince is awesome! good listener, explains everything clearly, respected our concerns, and we actually got the vehicle less than what our budget is. 5 Vince is awesome! good listener, explains everything clearly, respected our concerns, and we actually got the vehicle less than what our budget is. 5 out of 5 stars! More

poor service and liars Bought a new elantra and winter hits there was no heat. After chaging the thermostat still no heat. They said to call hyundai canada so we did after Bought a new elantra and winter hits there was no heat. After chaging the thermostat still no heat. They said to call hyundai canada so we did after explaining the situation they were rude and referered me back tot the dealership to fix it. I am getting the run arround with no answer. Hyundai canada said they will call me back and still nothing fron a representative nor a resolution date from the dealer. They have no clue how to fix my no heat situation while winter is below freezing More

Great service We had a great experience at Focus Hyundai. Cars are great and the staff are always prompt to help. I bought my car there and I am very happy with it. We had a great experience at Focus Hyundai. Cars are great and the staff are always prompt to help. I bought my car there and I am very happy with it. Our car seller, Jesse Pelletier was amazing as well as Dennis Thoms. More

not honest Bought vehicle later seen that we were charged for a focus promise which some kind of insurance looking to buy a new vehicle asked about it they said Bought vehicle later seen that we were charged for a focus promise which some kind of insurance looking to buy a new vehicle asked about it they said they charge it regardless if you want it or not did not receive paperwork or policy so never knowhat it covers. Went to murray showed them all the paperwork and they said this is not the way hyundia does business Had service done at focus were told we had to use synthetic! Checked with hyundia , it was a lie! Were told we needed a cabin air filter, told them i just changed it, they wrote on my order that i refused to do recommended work!! It is brand new why would i change it again!! Got attitude when asked about it and then they figuered i would buy a new vehicle from them Will never deal with those discusting people again! Murray paid for all the wrongs and gave me a great price on my new santa fe More

No efforts for alternatives Been there a year ago and just popped up the memory that was pretty unpleasant. Sales guy who is not here anymore was excellent but the financial m Been there a year ago and just popped up the memory that was pretty unpleasant. Sales guy who is not here anymore was excellent but the financial manager was not trying to accommodate many possibilities after I had an issue on what I was planning to. I've been to many dealerships and dealt with situations. Purchasing a vehicle purchase in the end is really up to financial manager's capacity on how they handle with banks. However, my experience here with him was telling me that this guy didn't try to care that much while asking me many unnecessary questions on process at the same time. More