Focus Hyundai

I bought my new Santa fe last week. The entire focus staff was friendly and answered all of my questions. Jesse was very helpful in finding the right vehicle for my family. Negotiations were a breeze an staff was friendly and answered all of my questions. Jesse was very helpful in finding the right vehicle for my family. Negotiations were a breeze and I feel like i got a wicked deal! Highly recommend these guys! More

Jesse did the work for me I was very impressed by the knowledge Jesse possessed. He had an answer for every question I had. He clearly knows his product line well. I was very impressed by the knowledge Jesse possessed. He had an answer for every question I had. He clearly knows his product line well. More

This place is awesome. I’ve never bought a car from a dealership before but I’ve had such bad luck with buying cars off Kijiji. The staff here was very nice and knowledgeable. I never felt pressured an dealership before but I’ve had such bad luck with buying cars off Kijiji. The staff here was very nice and knowledgeable. I never felt pressured and they took their time with me to find the right car in my budget. More

Jesse helped me tons with picking out the right car for me and I’m absolutely in love with it! Amazing experience and would definitely recommend to any friend that’s looking for a car! me and I’m absolutely in love with it! Amazing experience and would definitely recommend to any friend that’s looking for a car! More

Friendly people, honest service Dealt with Jesse. He wasn't trying to sell me the deluxe package, he was honest and tried to get me the best deal for the highest performance possible Dealt with Jesse. He wasn't trying to sell me the deluxe package, he was honest and tried to get me the best deal for the highest performance possible. He really knows the vehicles and makes it clear that he is not forcing you into any decisions. Would absolutely come back for my next vehicle! More

Friendly and helpful as always. Makes car shopping an enjoyable experience and one that I will tell my friends and family about. Wouldn't go anywhere else! Makes car shopping an enjoyable experience and one that I will tell my friends and family about. Wouldn't go anywhere else! More

Breath of fresh air I have never experienced a car buying experience this easy. Brandyn Lucas and Justin C helped us from picking a vehicle to getting the right color and I have never experienced a car buying experience this easy. Brandyn Lucas and Justin C helped us from picking a vehicle to getting the right color and features! I highly recommend visiting these guys specially if you want no pressure sales More

Amazing Service If you are looking for a car this is the place to go, from the moment you walk in you feel like part of the Focus Family. Justin Conchada makes you f If you are looking for a car this is the place to go, from the moment you walk in you feel like part of the Focus Family. Justin Conchada makes you feel like he is your best friend. Danielle in finance is super kind and takes her time to explain all your options. Met the General Sales Mgr Richard who thanked me for coming in and made me feel like my purchase mattered. More

Time for an update (Rounds 2, 3 and 4) So we originally (back in 2015) had a great experience with this dealership. From sales to finance was pretty smooth.. No real issues.. Fast forwa So we originally (back in 2015) had a great experience with this dealership. From sales to finance was pretty smooth.. No real issues.. Fast forward to.. 2017 We went in to upgrade our Primary Car (2015 Sonata Hybrid) to 2017 Sonata Hybrid under a "promotion" they had (pretty trash promotion). We got stuck with some younger sales person who knew nothing about the car we were wanting (I knew more than they did) and we ended up having to get inventory from Vancouver to get even close to the color/trim level we wanted.. I should note, they under valued our trade about 3200$ less than a competitor did (and their promotion wasn't worth the difference). We also within about a month bought a second used vehicle from them.. Where they refused to negotiate on price or anything.. They couldn't find our winter tires after the trade in, they lost the hub nut covers as well. . And on a service of the used car left us a nice long scratch.. Oh also, for the 2017 we ordered in, they gave us a delivery date.. Called in to see if it was ready and it wasn't... They had to "rush it" and didn't do a very good job on the initial clean. Dennis had no qualms helping us cheat the system on financing either Their service department is pretty awful to, the 2017 had a short with a wire harness (no big deal, all cars will have their issues) which caused the heated wiper landing to.. smoke.. Aside from not only not believing us on this, it took numerous shop visits to get it fixed.. At which point, the heated/cooled seats stopped working properly which took another.. 3-4 visits to deal with, and the head rest color (blue leather) peeled and that took a good month to get a part in for.. Fast forward to Summer 2019, we are shopping for a new car for our Mother in law.. a 2019 Kona Ultimate... They had very little stock period, they didn't even bother looking to see if they could get one in from another location.. And when we said we'd review numbers and go over her budget.. We got the "last ditch" sales pitch.. We asked if they could come up on the trade in by 1000$ (it was a 2015 Trax, which they already offered 3500$ less than a competitor did) and they wouldnt... Sales guy was also pushy and frankly rude when he called back. . We ended up going to a competitor (Murray Hyundai.. Review on that one is next) Bottom line is, since they changed ownership they don't value the customer nearly as much.. It's pretty sad, as you used to get the bonus of dealing with a small local dealership (I believe its now owned by the same dingus's who own the Benz dealership) More

Poor service I made an appointment for 9 am today just for a simple oil change I arrived at 850 was told my appointment was for 930 no problem maybe I misunderstoo I made an appointment for 9 am today just for a simple oil change I arrived at 850 was told my appointment was for 930 no problem maybe I misunderstood At 1045 my car was taken in ( why make appointments) at 10:40 I went to inquire and was told we will go and look and was told that guy sitting next to him messed up At 1115 I was told that my tires were out of alignment and I needed an alignment ( read other reviews and they say the same interesting ) I said if I don’t then what they said it would be bad for the car I gave the go ahead and at 12 my car was done and for my wait they gave me a whole 15 dollar discount and they made sure to tell me . It took 35 min to bring me my keys and at that I became upset I have read the other reviews and it seems there is pressure put on the service advisors to get extra work done to cars as the time before I had to have my wipers replaced as the were worn and I asked for the old wipers back and was refused I see noted in my copy of this work order my air filter is noted to be yellow and it was replaced in October and 5 thousand km later it is dirty ? I am a senior and a women and I am being taken advantage of I will not be returning or recommending the service dept to any and all Regards Monique Bessems Moniquebessems123@gmail.com More