Focus Hyundai

Product specialists are very friendly, accommodating, knowledgeable and fair. The service advisors are all helpful. Well managed dealership and after sale service. knowledgeable and fair. The service advisors are all helpful. Well managed dealership and after sale service. More

Worst customer service ever, bought tire insurance and they lied 5 times to try and avoid replacing my tire. Still waiting has been 5 days can’t even gove me a loaner car because they in their words “los they lied 5 times to try and avoid replacing my tire. Still waiting has been 5 days can’t even gove me a loaner car because they in their words “lost the keys!!!!” More

Very helpful and professional service. A wide variety for different situations and tastes. Best dealership! A wide variety for different situations and tastes. Best dealership! More

I have been dealing with Focus for two years now. I have been totally happy with everyone I have dealt with. I just purchased my second vehicle there Justin was really helpful in getting me started. I have been totally happy with everyone I have dealt with. I just purchased my second vehicle there Justin was really helpful in getting me started. Alex was really professional in setting up the financial end of the deal and finally Adeeb was great in helping with the final vehicle preparations. Previously Randy has been excellent in maintenance and the staff in the body shop were also very helpful. Everyone that I have had the pleasure of dealing with have been courteous, friendly and very helpful. I would have no problem recommending them to any of my family or friends. More

Our first experience with this dealership was fantastic! The communication was the biggest thing that lacked from our previous dealer and my expectations were exceeded thanks to our service advisor Albert. The communication was the biggest thing that lacked from our previous dealer and my expectations were exceeded thanks to our service advisor Albert. We were kept up today, made of aware of things they came across in a timely manner and even returned the vehicle back to me sooner than anticipated. So glad we made the dealership switch! More

Alex did an amazing job. Thoroughly impressed with his help and knowledge. Looking forward to dealing with him again. Thoroughly impressed with his help and knowledge. Looking forward to dealing with him again. More

Excellent care and service by sales rep Alexander Wakin. Not pushy or condescending, he took the time to answer all questions and bring us all info. All paperwork was done on time without problems and the c Not pushy or condescending, he took the time to answer all questions and bring us all info. All paperwork was done on time without problems and the car was delivered as expected. Great job! More

Went in for first oil change (3700 kms), got vehicle back within a timely manner but only to find the interior was left dirty by the technician. Seat, drivers side door panel and door sill Also was told by t within a timely manner but only to find the interior was left dirty by the technician. Seat, drivers side door panel and door sill Also was told by the service provider that the car was washed when it clearly wasn’t. Not impressed getting my vehicle back dirtier on the inside than when I brought it in. Obviously it passed through a couple of employees without anyone taking the time to inspect the vehicle upon completion. It makes me question how well the actual service was performed. Although they did clean the vehicle when I brought it to their attention but it should not have gotten to that point. Not sure if I want to continue getting my vehicle serviced here. More

The dealership as indicated above is not on Nairn, but on Lagimodiere. The sales experience with Dave was exceptional when purchasing the Ioniq 5, and the service was done to expectation. Lagimodiere. The sales experience with Dave was exceptional when purchasing the Ioniq 5, and the service was done to expectation. More

Service fiasco. Left me waiting 2 hours past my scheduled appt for winter tire change and oil change. Never informed me there had been a mistake and they didn’t have Left me waiting 2 hours past my scheduled appt for winter tire change and oil change. Never informed me there had been a mistake and they didn’t have my tires. I would have still been sitting there I’d I hadn’t questioned. Staff couldn’t have cared less. NEVER going here again. End of long relationship More