Fish Creek Nissan

I brought my car in for service because it was making a loud thumping/grinding sound from the right rear wheel. They told me it was the exhaust and that it needed a new part, which they ordered and repl loud thumping/grinding sound from the right rear wheel. They told me it was the exhaust and that it needed a new part, which they ordered and replaced to the tune of $600. They told me that there was still a "bit of a sound coming from the trunk but that must be something in the trunk" I got the car and it didn't make the noise at first, but after a few minutes it started again. I couldn't take it back in right away as I had to go out of town immediately. So basically they made up some thing that needed to be fixed that wasn't at all the root of the problem, then charged me for it. I'm going in tomorrow to get my money back. I wouldn't recommend these crooks. They are dishonest and disreputable. Not that I should expect any different from a car dealer, but this is one that has lost a customer for life. More

It's only been a day since I picked up a used Nytro for my daughter, but so far so good. This entire transaction was done over the phone with Andy. I never saw or drove the vehicle and relied completely up my daughter, but so far so good. This entire transaction was done over the phone with Andy. I never saw or drove the vehicle and relied completely upon Andy's honesty as to the overall vehicle condition. In my opinion Andy was honest and easy to deal with. I would not hesitate to deal with him again in the future. More

When I first purchased my car, we had a great expirence with Moe. After a few months we noticed a few issues with the car. Each time we had an issue, Ken the general manager was very quick to help fix th with Moe. After a few months we noticed a few issues with the car. Each time we had an issue, Ken the general manager was very quick to help fix the issue. He made sure we were taken care of and happy with our experience. At first I was very upset with the issues, but they really helped restore my faith in car dealers. We will be buying all of our cars with Fish Creek Nissan in the future! The issues with the car were because we bought an 8 year old mini van. It was great that they helped us with out issues. Thank you Ken, Moe and Fish Creek Nissan! More

Not shuttle available after Glenmore. Yesterday, I had Not shuttle available after Glenmore. Yesterday, I had an appointment for service to my Murano 2011 at 7:30 AM. When I made the appointment I talke Not shuttle available after Glenmore. Yesterday, I had an appointment for service to my Murano 2011 at 7:30 AM. When I made the appointment I talked with a lady for my request services and I ask for shuttle and she said yes is available. Yesterday after the advisor received my car she request to fill out the shuttle list, and I fill out my information. Later the driver said, he cannot drive me to my office because he only can go until Glenmore. I work at Three Streams Engineering (Suite 401, 1925 18th Ave NE). Later the advisor said that I can take c-train or go until Glenmore and then I can take a taxi. This situation for me is the worst services that I have not seen. This is the thing that we need to know when I will go to buy a car, the post services, and here in Nissan Fish Creek is very bad. Similar dealers like Toyota, BMW or more, you can take a loaner cars or take the shuttle for any place. I understand for people that work in downtown the best option is c-train but in my case this option is not applicable. At the end, I had to take my car again, in order to drive to my Job and re-schedule a new appointment for Saturday, in order to avoid this situation and lost 30 min in the dealer. I hope that management people in this dealer take action about that, in order to improve the services department, because for me in a very bad experience and for my future cars for sure I will choose not Nissan cars, despite the quality for the cars is excellent. I appreciate is this email is forward to the proper person, in order to take actions. More

For the second time i have been duped by Fish Creek Nissan, Both times my vehicle has gone in to have a 6000km oil change and i have been informed by the service department that other work was being d Nissan, Both times my vehicle has gone in to have a 6000km oil change and i have been informed by the service department that other work was being done to my vehicle but when i check the warranty book the extra work was not part of the schedule, they imply that it part of the warranty schedule, i am upset with my self for falling for the same trick, and am upset with Fish Creek Nissan for their underhanded way of creating a service sale, why on earth would a vehicle that has only done 45000km need a fuel injection flush, there was nothing wrong with the vehicle. More

DO NOT buy anything from these crooks. The used department falsified the Vehicle Service Report in order to make the sale, thankfully we made the repairs a condition of sale on the Bill of Sale. S department falsified the Vehicle Service Report in order to make the sale, thankfully we made the repairs a condition of sale on the Bill of Sale. So after many trips to the dealership we finally got out refund. Frauds, liars and crooks. The worst customer service we have EVER had. More

Even though went in for warranty required service was misled to authorize service not required by warranty. Recall work was not completed and major issue with steering column was not addressed until aft misled to authorize service not required by warranty. Recall work was not completed and major issue with steering column was not addressed until after warranty expired. VERY rude personnel. Tried pushing additional repairs even during negotiations on warranty status of the steering issue. Don't recommend this dealership to anybody. More