Finch Hyundai - Service Centre

Zach was my service rep this week and was great to work with. He explained work to me and gave my Tuscon a shiny free car wash wash! I was very happy with Zachs knowledgeable yet friendly service. Thx Z* with. He explained work to me and gave my Tuscon a shiny free car wash wash! I was very happy with Zachs knowledgeable yet friendly service. Thx Z* More

Excellent work, my mom's car was in for recall for underbody corrosion, Candace had me booked for Saturday afternoon and Ea in service department, he had it looked after, he had the technician inspect underbody corrosion, Candace had me booked for Saturday afternoon and Ea in service department, he had it looked after, he had the technician inspect it and the underside of the car was rust proofed to prevent any rust and corrosion, the car was also washed when they were done. Excellent work. Thank you Esa and the service department, great job! More

I have been dealing with Finch Hyundai for many years. I have purchased numerous vehicles over the years and have always been very pleased by the outstanding service I receive .Esa , a service technician i I have purchased numerous vehicles over the years and have always been very pleased by the outstanding service I receive .Esa , a service technician is always very thorough and explains things vert well.. ,The service manager always goes above and beyond to also assure great service and is extremely helpful in dealing with any issues I may have had.A terrific team for sure!!!I always leave a happy and very satisfied customer after any service has been performed on my vehicles!! Brian Howarth More

Always service from Esa when I need to book and have my SUV’s serviced. Would recommend finch Hyundai for all your services SUV’s serviced. Would recommend finch Hyundai for all your services More

The service department at this dealership is unresponsive. I’ve received no courtesy calls or text updates in four days running. Such inattention is irresponsible snd unprofessional. The Hyu unresponsive. I’ve received no courtesy calls or text updates in four days running. Such inattention is irresponsible snd unprofessional. The Hyundai Tuscon I’ve owned for one year, was brought in for fuel/ignition service 5 days ago. Today after an hour of unanswered calls, we learned that ‘the parts have been ordered’. No courtesy car was available on Thursday or Friday, or Saturday, or Sunday, or Monday, or Tuesday… and none will be available tomorrow. Now without my car for nearly a week, I’ve had to move back home so that I can get a ride to and from work. Customer service is non-existent for what I trust will be a warrantied repair work. More

I brought my Elantra into Finch in June for a factory recall re underbody corrosion. During the inspection, damage to the subframe was noted so additional parts had to be ordered. The costs were covered recall re underbody corrosion. During the inspection, damage to the subframe was noted so additional parts had to be ordered. The costs were covered however we were told the car was not safe to drive and it may be a few weeks for the parts delivery. We asked about a loner in the interim and were told none were available. We left my car at Finch and did not receive any updates until we contacted them several weeks later. At that point, the service rep offered to provide a rental car from Enterprise. After we received the rental, we went to check on my car and discovered the battery was dead. My spouse contacted Finch and reminded them that due to the age of my car it would need to be started periodically. We received no further updates from Finch until my car was ready for pick up in September. When I picked my car up from Finch, I opened the car door and the contents from the glove box and console were scattered on the passenger seat (it appeared someone had broken into the car). I informed the service rep and he offered to return items to the console. When I attempted to start the car, the battery was dead, so the service rep gave the car a jump start. I was able to drive the car home however we ended up having to purchase a new battery. I understand that there are supply chain issues we cannot control however it can be compensated by better communication and responsive customer service. More