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Finch Hyundai
London , ON
1,108 Reviews
At Finch Hyundai in London, we take pride in many things. We take pride in the fact that we've been chosen for the Hyundai Canada President's Award of Merit in back-to-back years as one of the top ten Hyundai dealerships in Canada. We take great pride in the new Hyundai cars, crossovers and SUVs that we sell. We take pride in the exceptional quality and diversity of our used car inventory. And, perhaps most importantly, we take pride in the reputation that we've built throughout the London and area community as a car dealership that provides an unparalleled level of customer service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,108 reviews
December 22, 2023
Liars, unresponsive, don’t care about their costumers, bad experience, not recommended, rude, unprofessional. Such a bad experience! They just care about selling cars but not if you have any issues. Have bad experience, not recommended, rude, unprofessional. Such a bad experience! They just care about selling cars but not if you have any issues. Have been trying to get solve a problem I have but it has been 2 months now and non of them have been answering. More
by Anniegasca
November 28, 2023
The service department at this dealership is unresponsive. I’ve received no courtesy calls or text updates in four days running. Such inattention is irresponsible snd unprofessional. The Hyu unresponsive. I’ve received no courtesy calls or text updates in four days running. Such inattention is irresponsible snd unprofessional. The Hyundai Tuscon I’ve owned for one year, was brought in for fuel/ignition service 5 days ago. Today after an hour of unanswered calls, we learned that ‘the parts have been ordered’. No courtesy car was available on Thursday or Friday, or Saturday, or Sunday, or Monday, or Tuesday… and none will be available tomorrow. Now without my car for nearly a week, I’ve had to move back home so that I can get a ride to and from work. Customer service is non-existent for what I trust will be a warrantied repair work. More
by Lucier
Employees Worked With
Esa Bendek
November 26, 2023
The sale and other team members are excellent. They are very helpful to me as a first time buying experience. Thank you to the sale person Sina and his team. They are very helpful to me as a first time buying experience. Thank you to the sale person Sina and his team. More
by manling_zhou
Employees Worked With
Sin Pazhwak
November 23, 2023
I can’t speak for others, but for me, I had the best experience I have ever encountered with a car dealership all thanks to the kindness of Esa Bendek. He was very empathetic and helped me at every step experience I have ever encountered with a car dealership all thanks to the kindness of Esa Bendek. He was very empathetic and helped me at every step of the way, with my car issues. You were are true gentleman and I can’t thank you enough. More
by sophie
Employees Worked With
Esa Bendek
November 06, 2023
Always enjoy dealing with Zach in the service dept. He always explains everything and goes out of his way to give great service. I would highly recommend Zach and Finch Hyundai. He always explains everything and goes out of his way to give great service. I would highly recommend Zach and Finch Hyundai. More
by Diane
Employees Worked With
November 01, 2023
First visit Nov 1 and a five star start. Thumbs up to the shuttle car guy, the car prep guy and Zach who was our service advisor. We moved here from Newmarket and only mistake we made was go Thumbs up to the shuttle car guy, the car prep guy and Zach who was our service advisor. We moved here from Newmarket and only mistake we made was going to Airport Hyundai first to continue our service appts. Finch Hyundai so far lives up to the service we have come to expect from Hyundai over the years and look forward to our next appt at Finch on Nov 13. More
by Robert
Employees Worked With
October 26, 2023
Really nice dealership. I've bought 3 cars through this dealership now. Even though they were used cars - the cars and the engine were beautifully cleaned up and running nic I've bought 3 cars through this dealership now. Even though they were used cars - the cars and the engine were beautifully cleaned up and running nice at sale. Hodifa was very knowledgeable and pleasant to work with, and Sean Fitzpatrick is a great guy, and an absolute pro - so it was a real treat to get to work with Sean this round as well. Sean got me a little bit more for my trade in, which definitely helps in the times we're in - and he set me up with 4 free oil changes, which I thought was awesome. All and all, top marks for these pros. I feel like I'm in good hands when I go to this dealership. More
by glenn garinther
October 18, 2023
I never thought buying a brandnew vehicle could be as simple as it was. Bobo and Jihad are really awesome. Their customer care service is one of the kind and well experienced. Thanks Bobo and Jihad! Keep simple as it was. Bobo and Jihad are really awesome. Their customer care service is one of the kind and well experienced. Thanks Bobo and Jihad! Keep doing the good work. You guys are the best!! More
by elizabetmjw552
October 16, 2023
I brought my Elantra into Finch in June for a factory recall re underbody corrosion. During the inspection, damage to the subframe was noted so additional parts had to be ordered. The costs were covered recall re underbody corrosion. During the inspection, damage to the subframe was noted so additional parts had to be ordered. The costs were covered however we were told the car was not safe to drive and it may be a few weeks for the parts delivery. We asked about a loner in the interim and were told none were available. We left my car at Finch and did not receive any updates until we contacted them several weeks later. At that point, the service rep offered to provide a rental car from Enterprise. After we received the rental, we went to check on my car and discovered the battery was dead. My spouse contacted Finch and reminded them that due to the age of my car it would need to be started periodically. We received no further updates from Finch until my car was ready for pick up in September. When I picked my car up from Finch, I opened the car door and the contents from the glove box and console were scattered on the passenger seat (it appeared someone had broken into the car). I informed the service rep and he offered to return items to the console. When I attempted to start the car, the battery was dead, so the service rep gave the car a jump start. I was able to drive the car home however we ended up having to purchase a new battery. I understand that there are supply chain issues we cannot control however it can be compensated by better communication and responsive customer service. More
by Elantra 2011
Employees Worked With
NA
