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Finch Hyundai
London , ON
1,123 Reviews
At Finch Hyundai in London, we take pride in many things. We take pride in the fact that we've been chosen for the Hyundai Canada President's Award of Merit in back-to-back years as one of the top ten Hyundai dealerships in Canada. We take great pride in the new Hyundai cars, crossovers and SUVs that we sell. We take pride in the exceptional quality and diversity of our used car inventory. And, perhaps most importantly, we take pride in the reputation that we've built throughout the London and area community as a car dealership that provides an unparalleled level of customer service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,123 reviews
August 29, 2018
Jihad treated me with courtesy and respect Jihad was very understanding of my situation and did a very good deal on my trade in which was my late husbands Buick that I didn’t feel comfortable d Jihad was very understanding of my situation and did a very good deal on my trade in which was my late husbands Buick that I didn’t feel comfortable driving. He helped me get my first new car of my choice and I love it. Jihad is a lovely young man that I would not hesitate to recommend to my senior friends. More
by Ann
Employees Worked With
August 27, 2018
Great experience I just bought a car off of Jihad Chams. He made the process very easy and was excellent to deal with. He followed up in a couple of days to make sur I just bought a car off of Jihad Chams. He made the process very easy and was excellent to deal with. He followed up in a couple of days to make sure everything was going ok. I have previously dealt with the finch group before and it made me want to buy another product from their group. More
by Pmarine
Employees Worked With
August 26, 2018
They made buying a car easy! I went in looking to buy an inexpensive used car, and told Jihad my price range. He showed me some options and was able to find me a brand new Accent. I went in looking to buy an inexpensive used car, and told Jihad my price range. He showed me some options and was able to find me a brand new Accent. Both Jihad and Samir were so friendly and understanding, and I never felt pressured into making any decisions. They took the time to explain everything and answer my questions. They made the whole process of buying my first car quick and easy! More
by devinl
August 20, 2018
Great service at Finch with Jihad Chams I just picked up my new Hyundai Elantra .My experience with Finch was excellent everyone are friendly and welcoming when you enter the showroom. JI I just picked up my new Hyundai Elantra .My experience with Finch was excellent everyone are friendly and welcoming when you enter the showroom. JIHAD ÇHAMS welcomed me with a handshake and a big smile .He answered all my questions took time to explain every feature of the car .I was shown were everything in the showroom washrooms coffee area .I was treated very well didn't feel rushed .I would recommend JIHAD to others who are looking for great salesman More
by Çaŕadem
August 18, 2018
An amazing experience. very experience staff and very understanding of the needs of the person buying. Jihad made the experience easy and unstressful. Would recommend this d very experience staff and very understanding of the needs of the person buying. Jihad made the experience easy and unstressful. Would recommend this dealership. Clint in finance made sure I understood everything involved in the purchased. More
by Patti30
Employees Worked With
August 16, 2018
Quick with words and deeds as well. It’s a good place to look in for those who wanna buy a Hyundai vehicle...Great support from the staff and good assistance..Great service..Happy I got It’s a good place to look in for those who wanna buy a Hyundai vehicle...Great support from the staff and good assistance..Great service..Happy I got a brand new Elantra... More
by Bala499
Employees Worked With
August 16, 2018
Great service, knowledgeable staff and excellent experience. The first day we visit Finch Hyundai it was the last dealership we visited on a long Saturday looking for a Plug-in hybrid or fully Electric Vehicle. The first day we visit Finch Hyundai it was the last dealership we visited on a long Saturday looking for a Plug-in hybrid or fully Electric Vehicle. We checked two Nissan dealers, the other Hyundai in town, two more Honda dealers, two Kia places and finally Finch Hyundai. Unfortunately, when we got there, it was already closed. But Tom saw us, went outside, briefly explained a few car options, gave us his business card and in a friendly manner invited us to come back the following week during business hours. That small detail, after seeing some of other sales persons that day, was a big plus from the beginning. After that, Tom didn't disappoint. Very knowledgable of Hyundai Electric, Hybrid, and Plug-in Hybrid vehicles. He had an answer for all of our questions regarding the different technologies, comfort and safety features. During the test drive he explained the different driving modes and what to expect from this type of vehicles. He listened to our needs and wants, he proposed a few alternatives and he was very patient. Once we decided he showed us different financing options and all the negotiations were very friendly. Very profesional and not pushy at all with funny frases here and there. Regarding our car, an Ionic Plug-in Hybrid... WE LOVE IT!!! It's quiet, we drive it most of the time in EV mode, we get more than 50km in electric mode only, we charge it over night, it is confortable, the safety features are great (lane assist, rear camera, detection of cross traffic or pedestrians when in reverse, etc). The hybrid mode is not as responsive as the electric mode, unless you use the "sport" mode, but we are OK so far using the electric mode 95% of the time. Great job Hyundai, Finch, and Tom! More
by Paco66
Employees Worked With
Tom Martin
August 09, 2018
Super Fantastic Service Went to Finch Hyundai and was very lucky yo meet the perfect salesperson. Tom knew exactly which vehicle would fit my needs perfectly. After brief neg Went to Finch Hyundai and was very lucky yo meet the perfect salesperson. Tom knew exactly which vehicle would fit my needs perfectly. After brief negotiating we agreed on a price that worked for my budget. I will recommend Tom to all my friends and family. His an asset to the dealership. More
by Super Stoked Car Guy
Employees Worked With
Tom Martin
August 09, 2018
Great friendly service! I had never driven or owned a Hyundai prior and before my accident my son had purchased his first car from Jihad and when I met him I was pleased with I had never driven or owned a Hyundai prior and before my accident my son had purchased his first car from Jihad and when I met him I was pleased with how accommodating and nice he was,, so after I picked up my loner car I thought I will go see Jihad at Finch and as soon as I drove in he was right there,, always smiling and just a nice guy,, right away I saw th car I wanted and he worked with me and making this happen as there was a waiting period thru the insurance company,, he made everything run smoothly,, not to mention my Elantra coupe is awesome 😊 More
by Coupe,Tricia
Employees Worked With
August 05, 2018
They installed a faulty wiper and blamed me In December, I brought my car in for an oil change, put on my winter tires and get my wipers changed. After I left, I noticed a mark where the bottom In December, I brought my car in for an oil change, put on my winter tires and get my wipers changed. After I left, I noticed a mark where the bottom of the wiper was. In the spring, I was getting gas and my son wanted to clean my windows. He complained that he could not get the mark off. This was when I discovered that the wire on the wiper etched my windshield. This happened after my spring oil change where nothing was said to me. I phoned the dealership and spoke to the service attendant. This person told me that the best they could do was offer me a new wiper blade, since it was still under warranty. I asked to speak to the manager and was given her voicemail. I left a message to explain that I was not happy with the wiper exchange. I felt it was the responsibility of the dealership to fix my windshield. I never got a return phone call. I filled out the Hyundai Canada service questionnaire and heard nothing. Today, I decided to go into the dealership and hoped to get some satisfaction. I was told that I had waited too long and something must have hit the wiper to cause the damage to the wiper. I was told that I should have changed my wiper blades every six months. When I was in for my spring appointment, the service manager was too busy to talk to me. I was never asked about my wipers. I left today and vowed that I would never buy another Hyundai or bring my car into the dealership for regular maintenance. I left feeling that I was attacked. I was told a tree could of caused this. My own thoughts are if I metal support wire could bend, then my windshield should be cracked. I did not buy the line. I feel this dealership is all talk but no action. They say that they want customer happiness and satisfaction. I believe that this is just a line of BS. More
by Jackstar77
Employees Worked With
Dana Pettit
