Finch Hyundai

They installed a faulty wiper and blamed me In December, I brought my car in for an oil change, put on my winter tires and get my wipers changed. After I left, I noticed a mark where the bottom In December, I brought my car in for an oil change, put on my winter tires and get my wipers changed. After I left, I noticed a mark where the bottom of the wiper was. In the spring, I was getting gas and my son wanted to clean my windows. He complained that he could not get the mark off. This was when I discovered that the wire on the wiper etched my windshield. This happened after my spring oil change where nothing was said to me. I phoned the dealership and spoke to the service attendant. This person told me that the best they could do was offer me a new wiper blade, since it was still under warranty. I asked to speak to the manager and was given her voicemail. I left a message to explain that I was not happy with the wiper exchange. I felt it was the responsibility of the dealership to fix my windshield. I never got a return phone call. I filled out the Hyundai Canada service questionnaire and heard nothing. Today, I decided to go into the dealership and hoped to get some satisfaction. I was told that I had waited too long and something must have hit the wiper to cause the damage to the wiper. I was told that I should have changed my wiper blades every six months. When I was in for my spring appointment, the service manager was too busy to talk to me. I was never asked about my wipers. I left today and vowed that I would never buy another Hyundai or bring my car into the dealership for regular maintenance. I left feeling that I was attacked. I was told a tree could of caused this. My own thoughts are if I metal support wire could bend, then my windshield should be cracked. I did not buy the line. I feel this dealership is all talk but no action. They say that they want customer happiness and satisfaction. I believe that this is just a line of BS. More

Excellent experience with knowledgeable and friendly staff. Jihad Chams was excellent. He listened carefully to my vehicle needs and wants. He then offered expert guidance and suggestions as I made my choice. V Jihad Chams was excellent. He listened carefully to my vehicle needs and wants. He then offered expert guidance and suggestions as I made my choice. Very professional and not pushy. Thank you More

A good car for a new car It was great to have been helped that day. I came in to look at a car and was placed into the car that I bought. There was no pushiness and I know I c It was great to have been helped that day. I came in to look at a car and was placed into the car that I bought. There was no pushiness and I know I came away with a great car. Thanks Steven. More

Worse service department I took my car in for the third time with the same noise , coming from the front of the car . Not even a call so I called because they haven’t called I took my car in for the third time with the same noise , coming from the front of the car . Not even a call so I called because they haven’t called me and they are closed . No call no car and now can’t get to work. The worse customer service ever. More

My first car Tom was amazing with helping me get my first car I had my heart set on one specific one but was unfortunately not the car for me?? but then tried his Tom was amazing with helping me get my first car I had my heart set on one specific one but was unfortunately not the car for me?? but then tried his hardest to find me soemthing better with an even better deal !! More

Provided helpful & knowledgeable service! Ashley provided amazing service and went above and beyond to get answers if unknown. It was clear that her focus was on customer satisfaction! With he Ashley provided amazing service and went above and beyond to get answers if unknown. It was clear that her focus was on customer satisfaction! With her kind personality and great amount of vehicle knowledge, she made the process of buying my first car less overwhelming and an overall great experience. I would highly recommend Ashley. More

Ashley, our Sales Associate went above and beyond. My husband and I were very unsure of what type of vehicle we were looking for. Ashley was patient, personable, honest and extremely knowledgeable abou My husband and I were very unsure of what type of vehicle we were looking for. Ashley was patient, personable, honest and extremely knowledgeable about each vehicle we test drove. She understood the time crunch we were under and worked diligently to move the process along quickly and efficiently. Ashley was in constant contact with me via text messaging even outside of her normal work hours. We had to leave the country for a family wedding briefly and she continued to stay in contact to reassure me things were in place. She made buying a new car exciting and fun instead of stressful and for that I will continue to recommend family and friends her way. Thank you Ashley!! My new car Stella and I will forever be grateful. More

Great experience! Ashley assisted me with a long distance purchase to surprise my sister for her birthday and she was amazing! She went over and above my expectations a Ashley assisted me with a long distance purchase to surprise my sister for her birthday and she was amazing! She went over and above my expectations and personally took care of all the details of my sister’s birthday surprise. She was very professional and thorough, answering and following up on all of my questions very quickly, and she personally delivered the vehicle to my sister’s home - she was almost as excited as we were! Thank you Ashley for everything! You were amazing! 😄 More

Quick and straightforward Got what I was looking for, friendly team, willing to help and accommodate the client requirements, did everything to get things done right and on tim Got what I was looking for, friendly team, willing to help and accommodate the client requirements, did everything to get things done right and on time. More

Would Recommend We had a great experience with Tom. We would recommend dealing with Tom if you are considering purchasing a vehicle here. He is friendly and took the We had a great experience with Tom. We would recommend dealing with Tom if you are considering purchasing a vehicle here. He is friendly and took the time to listen and find the vehicle that fit our needs and budget. More