Finch Hyundai

Very helpful with my father's car. Very kind and thoughtful all the way through process Very kind and thoughtful all the way through process More

Finch Hyundai have had my vehicle since June 12, 2024. My Hyundai Tuscon had catastrophic engine failure, because of poor design. Instead of replacing it, they want you to jump through hoops to get a new My Hyundai Tuscon had catastrophic engine failure, because of poor design. Instead of replacing it, they want you to jump through hoops to get a new engine without cost. They also have refused to offer alternate transportation for a 70 year old woman, who lives in a rural setting. Not repairing my vehicle, risks me losing my small business that feeds me. Would never recommend anyone to a Finch dealership of any kind. DISGRACEFUL! More

Hodifa has a mature and professional manner well beyond his years, which made this purchase process easily the most pleasant I have ever had. He has a congenial, low key manner, but is right on top of all his years, which made this purchase process easily the most pleasant I have ever had. He has a congenial, low key manner, but is right on top of all the details, and responded promptly to all calls and enquires. More

This dealership is sketchy. I don't recommend anyone to go there. It is the worst service ever. I bought my car from them in last year. I had about 4 free oil changes. I used on I don't recommend anyone to go there. It is the worst service ever. I bought my car from them in last year. I had about 4 free oil changes. I used one last one year and came back for another last Thursday on June 6th. When I brought in my car, the only damage to my car was on my left side door, where the handle was taken off and scratched and the passengers door too that had been scratched. The advisor I worked suggested that it was great to clean brakes every year and convinced me to get it done so I did. I decided that I did not want to get my car washed. this advisor also asked me when I needed the car, and I told him anytime because I would just be home studying and that was it. this was at 10.30 in the morning and they only told my car would be ready for 5pm. When I went to pick up my car, I noticed first of all, that it had been washed, then I noticed that my windshield had these thin long scratches on them, I noticed all my windows had these thin scratch marks on them as well. All these scratch marks were not on my car before I dropped it off. I immediately told the advisor I was working who got some spray to wipe but they still were there. He then told me I could talk to the Manager the next day. When I got home, I inspected my car again, and found scratched off pain on my hood, which still had paint when I dropped it off. I went the following day to talk to Kareem Fayad. When I showed him and listed all the things I had mentioned the day before, that weren't there when I brought in my car. I even asked him if him and his technician done anything else to my car other than oil change and brake clean. He told me, "if the my guys had done anything to the car that would have caused it damage, they would have come to tell me about it because there is footage and we would be able to see what they would have done." On Saturday night as I was about to leave work, it was raining heavily and then used my defrost and defog and cranked my AC to 25-26 and it was blowing out cold air, so nothing was helping with me seeing clearly, this is something that has never happened to me before. While driving in the rain at night, the scratch marks were visible and and then there was this glare that definitely made it worse to see, which I have never had an issue with all spring and even last year after I bought this car. I sent him Kareem an email which his assistant responded to. I then asked for for footage of my car being serviced but has not been sent to me up to now, the assistant Dana stated that she would send it shortly and then she stopped responding to my emails, and then he started responding after I called them out. Two days latter, on Monday, I went to buy groceries, I put in the trunk, just to notice the cover that had been protecting my speakers was taken off, just them sitting there in the open, and you could see the wires running to it. I also noticed that all of a sudden, when my AC off, the car is making this noise that sounds like the AC is fully on. I explained this to him when I saw him this morning. He said that his technician never went into my trunk so he is never paying for that, told me how the windshield was my issue and I would have to pay for it, we went on road test to make him listen to the sound I was talking about when the AC is off, he claimed to NOT be hearing it, I also told him that my car was not revving up like that and it is sudden, and he will not listen stating that I am just coming up with problems all of a sudden. He told me I could go for second opinion, which I am going and told me too reach out to the general sales manager if I wanted to and told he was not going to pay for anything. I experienced all these after I picked up my car. Anyways, Kareem claims that his best guy is the one that was working on my car. Honestly, my car was with the dealership for 7 hours. I do not know what they did to it. Not sure if there was swapping of parts or whatever. More

Friendly staff and service department. Jay Jackson was helpful in accommodating a test drive for us Jay Jackson was helpful in accommodating a test drive for us More

It has been almost a year since I purchased a vehicle from Finch Hyundai in London, Ontario, and unfortunately, I'm still facing unresolved issues. The car was supposed to come with all-season tires, but from Finch Hyundai in London, Ontario, and unfortunately, I'm still facing unresolved issues. The car was supposed to come with all-season tires, but they were missing upon delivery. Despite my repeated attempts to resolve this issue with the dealership, I have yet to receive a satisfactory solution. It feels like they're just stalling and brushing me off. It's disheartening to see their lack of concern, especially since it's a used car purchase. A complete letdown. More

My husband and I both bought our vehicles from finch in 2015 and 2016. My husbands truck had rusted out and he took it to finch because it was under warranty. They declined to fix it telling my husband t 2015 and 2016. My husbands truck had rusted out and he took it to finch because it was under warranty. They declined to fix it telling my husband that he missed one service. We did not miss any service and after 4 trips to your lot he was sent an email stating they were not going to fix it under warranty. 3 months later my car started to rust on the bottom near the door. After numerous trips to your lot they sent an estimate and again we received a email stating that we had missed service on my car as well which was a total lie as I keep track of everything. When that excuse didn't work they sent an email stating where the rust was wasn't covered. We have always bought our vehicles from Finch but my husband just bought a brand new truck from Chevrolet and I will be replacing mine at the end of July but I will not be buying from you as well. You have lost two sales and numerous clients and friends being told about Finch. When we bought our vehicles they would bend over backwards to help us any way they could but after this time you have done nothing but give us the run around. I really hope that your sales show how bad Finch treats their return customers. More

When I purchased my 2019 Genesis G70 from Finch Hyundai/Genesis London in London, Ontario, back in 2021, it had a dent on the right rear quarter panel area. As part of the deal to purchase the vehi Hyundai/Genesis London in London, Ontario, back in 2021, it had a dent on the right rear quarter panel area. As part of the deal to purchase the vehicle I was told that the dent would be taken out. The dent was taken out poorly but the dealership was of no help to me after that and I left it alone. I was told that because I bought the car as certified pre-owned from Genesis, they couldn't do anything else about the problem. Three years later, there is rust forming around the hole they drilled in my car to make the dent repair. They are taking no responsibility for the damage. First I was told that the hole was from rust proofing (there are no holes drilled into the car for rust proofing, this is the only hole) and after that the excuse was that the car was purchased three years ago and there is nothing they can do. The car is rusting because a hole was drilled into it and no kind of anti-rust or paint was used to cover up the exposed metal. I have never written a negative review for any company or organization before but felt that I had to write one here, that's how poor my experience has been with this dealership. I highly recommend avoiding at all costs and doing business elsewhere. Attached a picture below of the damage. More

This place is the nicest, friendliest, and professional dealership. Everyone was so helpful! We were very lucky to be able to deal with Sam as our sale consultant. He is extremely knowledgeable, friendly, dealership. Everyone was so helpful! We were very lucky to be able to deal with Sam as our sale consultant. He is extremely knowledgeable, friendly, fun, and honest person!! I am very happy that I purchased my vehicle here!! More

Had a great experience with Ashley Townsend! She was patient, understanding and very transparent through the entire process. She made choosing a new car enjoyable and stress free - would highly She was patient, understanding and very transparent through the entire process. She made choosing a new car enjoyable and stress free - would highly recommend! More