Back

Finch Hyundai

London , ON

4.2
1,122 Reviews
At Finch Hyundai in London, we take pride in many things. We take pride in the fact that we've been chosen for the Hyundai Canada President's Award of Merit in back-to-back years as one of the top ten Hyundai dealerships in Canada. We take great pride in the new Hyundai cars, crossovers and SUVs that we sell. We take pride in the exceptional quality and diversity of our used car inventory. And, perhaps most importantly, we take pride in the reputation that we've built throughout the London and area community as a car dealership that provides an unparalleled level of customer service.
Contact Dealership

300 Southdale Rd E

London , ON

N6C 5Y7

Directions

By Type

Showing 1,122 reviews

July 22, 2022

I'm grateful Hunday lend me a Demo car while my new car was ready. More

by Luz Mary Lopez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clint Johnston
4.0
This rating includes all reviews, with more weight given to recent reviews.
Muhana Kurbaj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2022 -

Finch Hyundai responded

Thank you for the review Luz! If there's ever anything else we can help you with, please don't hesitate to let us know!

July 21, 2022

Ridiculous, Unprofessional, Absolutely unethical. Salesman started conversation and left us in middle of the selling to attend other customer. More

by makopatel123
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jamal Hijazi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Muhana Kurbaj
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2022 -

Finch Hyundai responded

I'm very sorry you had a negative experience with us when you came in looking to purchase a vehicle. It was never our intention and I apologize for that. We would like the opportunity to make this right and show you what Finch Hyundai truly can offer. Please reach out to me personally atjhijazi@seefinchfirst.com. Jamal Hijazi, Sales Manager

July 10, 2022

I had an appointment for a recall 9:30am! 4:00 pm when I called them because I never got a phone call Jeff said never got in for repair! My name is Gord Fisher bought the car there! Never de More

by GAF
Customer Service
Recommend Dealer
No
Employees Worked With
Jeff Vallas
Jul 20, 2022 -

Finch Hyundai responded

Hey Gord we understand your disappointment and we apologize. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I’d like to speak with you to discuss your experience more and make this right for you. Please don't hesitate to reach out at kfayad@seefinchfirst.com – Kareem Fayad, Service Manager

July 10, 2022

Was in recently. Looked at the Ionic 5 . Told 2 year wait so that’s that. Went to another Hyundai dealer - they mentioned the Kona EV as an option ( apparently the Fi More

by KonaEVowner
Recommend Dealer
No
Employees Worked With
Not 100% sure who we saw- tells you a little about the impression we got.
Jul 20, 2022 -

Finch Hyundai responded

Thank you for leaving us a review. We're very sorry to hear about your experience with us. We strive for best-in-class service here at Finch Hyundai and based on your review, we have left you with a poor impression of our dealership. I’d like to speak with you to discuss your experience more, please don't hesitate to reach out to me at Jihad Chams, jchams@seefinchfirst.com

Jul 20, 2022 -

KonaEVowner responded

My issue essentially was that after test driving the Ionic and expressing our interest in an electric vehicle we were told it would be a considerable wait. At another dealer they expressed a similar sentiment about the Ionic but then mentioned the Kona EV initially we were told there would be a 3-6 month wait but were fortunate that we were able to get one 2 weeks later. I guess it's just unfortunate that when we were at Finch the idea of the Kona EV was never mentioned. Thanks

July 03, 2022

Moe was amazing, made the experience of purchasing a car fun and stress free. The atmosphere of the dealership is amazing! We have found our new forever dealership! More

by Ashleymoussly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moe Chams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jameel Fayad
Jul 19, 2022 -

Finch Hyundai responded

Thank you very much Ashley for the feedback about your experience working with Moe and our team! Take care, and if there's ever anything else we can help you with, please don't hesitate to let us know. We look forward to seeing you again!

June 30, 2022

Andrew Blakey was friendly and helpful in solving our parts problem quickly. It would be nice if all dealers employees were so easy to deal with & efficient. More

by John & Kelly
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andrew Blakey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2022 -

Finch Hyundai responded

Thank you very much John and Kelly for the feedback about your experience working with Andrew! Take care, and if there's ever anything else we can help you with, please don't hesitate to let us know.

June 27, 2022

I had a great and easy experience with Musaab Ibrahim, if you want to buy a car go to Finch and look for Musaab Ibrahim. More

by Baydaa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Musaab Ibrahim
Jun 27, 2022 -

Finch Hyundai responded

Thank you very much Baydaa for the feedback about your experience working with Musaab! Take care, and if there's ever anything else we can help you with, please don't hesitate to let us know!

June 25, 2022

I just took delivery of my 2022 Elantra Hybrid and am very pleased. Moe Chams was very helpful from start to finish. Initially I had to order a 2023 model and was looking forward to a long wait but Moe More

by Brodiej50
Recommend Dealer
Yes
Employees Worked With
Moe Chams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Finch Hyundai responded

Congratulations on your brand new Elantra Hybrid, Brodie! We truly appreciate your business and it made our day to hear that Moe and our team ensured you had a wonderful experience. Take care, and if there is anything we can help you with in the future, please don't hesitate to reach out!

June 24, 2022

Finch Hyundai is gaining supportive and caring managers that take responsibility of any lack of service from their sales people. Specifically Jamsl Hijazi is the one who cares about your ordeals and put al More

by arash_gh_ie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamal Hijazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
KJ El Kadri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2022 -

Finch Hyundai responded

Hello Arash, I know that it was a bit of a rocky path to start but I am happy we were able to turn your experience around in true Finch Hyundai fashion! This is the start of what we hope to be a long-lasting professional relationship! I look forward to helping with anything you need in the future and I am very excited for you to drive your new Tucson! Happy Motoring, Jamal Hijazi

Jun 24, 2022 -

arash_gh_ie responded

Thank you Jamal, I have arranged with Clint to pick up my new Tucson on Monday 27th 3PM, But I am still waiting to have the VIN number to get insurance policy despite sending a couple of messages. Please ask your team to respond my emails.

June 23, 2022

Since Feb. 25th,2022 my car is there. Seriously, I had the worst experience of my life here at Finch Hyundai. I strongly recommend that you avoid this place no More

by Grace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Carl Badder, Britney
Jun 23, 2022 -

Finch Hyundai responded

Thank you for taking the time to leave us your feedback, Grace. As we discussed with you multiple times, the backorder on parts is something we cannot control. We appreciate that this is frustrating but we’ve made sure to keep you informed every step of the way. Thankfully the last bit we need for the suspension is in like we mentioned this morning. In regards to the rental, unfortunately, we can only cover that which is included in your insurance coverage. If you have any more questions you can also reach me directly at bwilliston@seefinchfirst.com, take care. Brittany Williston, Finch Collision Manager

...
18
...