Finch Hyundai

I've always wondered why there were a few irate customers on my previous visits to this location, but now I know why... I brought my car in for a service package 3 on 07/14/2023 for my 2021 Hyundai Velost on my previous visits to this location, but now I know why... I brought my car in for a service package 3 on 07/14/2023 for my 2021 Hyundai Veloster N. The mechanics who ended up servicing my car used the incorrect grade of oil (0W20) when the owner's manual and the oil cap clearly state to use 0W30. Today, on 07/28/2023, I dealt with the service manager at Hyundai Finch dealership in London, Ontario, named Kareem Fayad, to address my issue. I informed Kareem about the problem that occurred during my last visit and tried to convince him that it's not acceptable for my car to run on 0W20, but they were not willing to fix the issue. I explained to Kareem that I had done research online, and everyone recommends following the owner's manual, which clearly specifies 0W30 as the appropriate grade of oil. Despite my attempts to escalate the matter, Kareem tried to convince me that I was wrong, and when I raised my voice, he asked me to leave the service bay and take my business elsewhere. After raising the issue with Laura, the front Sales receptionist, she provided me with the General Manager's card, Hass Hijazi. When I returned to the service department to inform them that I would be escalating the matter further, Kareem finally agreed to address the problem. However, even during the meeting in his office, Kareem showed little to no experience in dealing with irate customers. He treated me as if I were a dumb customer who didn't know what I was talking about. Furthermore, he displayed no concern for my feedback and seemed disinterested in working towards a solution. Ultimately, I did get the correct oil change to 0W30. Nevertheless, during the entire process, Kareem showed no empathy or sympathy for the inconvenience caused. He failed to apologize for the mistake, didn't provide updated paperwork to confirm the oil change was indeed 0W30, and made it seem like I should trust their word without any evidence. More

I cold called Finch Hyundai and ended speaking with Moe Chams. Over the course of couple months I worked with Moe until I was able to decide which vehicle was best for me. He provided me all the informatio Chams. Over the course of couple months I worked with Moe until I was able to decide which vehicle was best for me. He provided me all the information I asked for which made my decision easier. Thanks Moe. I will recommend you to my friends looking for a new vehicle. More

Jay Jackson, the sales representative at FI CH Hyundai, delivered an outstanding car buying experience. His expertise, attentive customer service, and commitment to satisfaction made the process seamless a delivered an outstanding car buying experience. His expertise, attentive customer service, and commitment to satisfaction made the process seamless and enjoyable. Highly recommended! ⭐⭐⭐⭐⭐ More

Jacob, Clint, and Jamal made this transaction wonderful. Pleasure to work with these fine gentlemen Pleasure to work with these fine gentlemen More

Kareem has always made my service experience incredible. Feel like a person rather that a number. Happy to be part of this Hyundai Family! Feel like a person rather that a number. Happy to be part of this Hyundai Family! More

Is my 2nd time buying from finch in last 6-7yrs our experience with Bobo was very friendly and he was very polite.keep up the good work. BOBO experience with Bobo was very friendly and he was very polite.keep up the good work. BOBO More