Finch Chevrolet Cadillac Buick GMC

I have bought 2 used and 2 brand new vehicles from this dealership. My sales lady us Dianne Muldoon who has gone over and above to help with all my purchases. dealership. My sales lady us Dianne Muldoon who has gone over and above to help with all my purchases. More

Jesse Hughes , Patrick, Tyler and Barry were exceptional in customer service. They got what seemed impossible done and got my son into his truck. Thanks again guys he loves his new truck. They kept us updat in customer service. They got what seemed impossible done and got my son into his truck. Thanks again guys he loves his new truck. They kept us updated every day and updated us on all progress. More

I recently purchased my new vehicle from Finch. Jesse Hughes was a great help with this. He helped me find the right vehicle for me at a great price. He took the time to explain everything and walk Jesse Hughes was a great help with this. He helped me find the right vehicle for me at a great price. He took the time to explain everything and walked me through all the purchasing options. I would definitely come back. More

My wife and I got her new car from Finch and loving it. The staff at Finch, especially Morgan Crosbie and Shawn Lalande were great. They took the time to understand our needs and what vehicle would work be The staff at Finch, especially Morgan Crosbie and Shawn Lalande were great. They took the time to understand our needs and what vehicle would work best for us. They helped us through the “build” explaining each trim and available options so we got exactly what we wanted at a price well within our budget. Once ordered they kept us informed on the status and delivery date and when it arrived Morgan sent us video of our new car on the truck. All in all, a great experience so much so we have a second vehicle on order for me. More

Kevin DiBrita is super helpful and knowledgeable. When looking for a vehicle, he knows his stuff! Thanks for all your help Kevin! When looking for a vehicle, he knows his stuff! Thanks for all your help Kevin! More

Cant really hold the dealership responsible for a certain individuals actions , I've heard alot about this dealership (good things) from friends and family but my experience was the ABSOLUTE worst with Morga individuals actions , I've heard alot about this dealership (good things) from friends and family but my experience was the ABSOLUTE worst with Morgan Crosbie , lies and a selfish individual... was more worried about me signing my bill of sale and leaving a deposit than actually educating me on the car i was inquiring about ... i made sure to ask the questions i needed answered before going ahead and he lied saying hes "looking at the window sticker as we speak" and that the vehicle has 360 camera and active cruise control when it indeed did not , when i asked him why he lied about that and his answer was "Its used not brand new" which made no sense to the situation AT ALLLLLL. Horrible experience with him , wouldnt send my worst enemy over to him .... STAY AWAY FROM THIS MONEY HUNGRY MUNCHER. More

Paul is always a pleasure to deal with. He is honest and has met our needs as a family. We have now purchased our 3rd car from Paul. He is honest and has met our needs as a family. We have now purchased our 3rd car from Paul. More

On September 15th, 2022 I visited Finch Chevrolet because my lease had expired on my 2019 Chevy Equinox and I was interested in exploring some options. During the course of two days, I experienced poor custo my lease had expired on my 2019 Chevy Equinox and I was interested in exploring some options. During the course of two days, I experienced poor customer service which led me to walk out and do business with Ford. Here's the backstory. While away on vacation my wife received a call from Ben Vandercammen. I immediately reached out on September 5th, 2022 prior to the date my lease was set to expire which was on September 12th, 2022. During this period I never heard back from Ben. I was reminded of my lease expiring after I received a call from Dillon Poulin on September 14th, 2022. He informed me that GM was calling him about the vehicle and if it was still in my possession. I informed him that I still had it and that I just remembered it expired because I was previously waiting on Ben to arrange an appointment. I told Dillon I would bring the vehicle in the next day as there was a sense of urgency regarding the return of the vehicle. During my conversation with Dillon, I never felt the comfort or care and concern for the customer. Rather the return of the car was his top priority. It felt cold and rushed. On September 15th, 2022 I arrived at Finch Chevrolet only to learn that Ben was out sick. No fault of his own as these things happen. I then asked the front desk clerk Stephanie was Dillon in and she said he doesn't come in until 12 pm and that they were short-staffed that day but could get a sales rep to assist if I waited. I told her I had the day off and it was fine thinking it would be a 30-45 minute wait tops. 45 minutes in, I'm still waiting. At this time the establishment was not busy and from my observation, there were two salespeople available. My patience had run thin at this point and that's when I began to look at other options. It wasn't until an hour and seventeen minutes later that I decided that I have waited long enough. During the entire time, no one checked on me, gave me any updates or showed concern about my situation. You would think a dealership would jump at the opportunity to continue business with a client that was in good standing for four years, but no one cared. The feeling left me feeling unwanted and not valued as a customer. For what it was worth, despite the dreadful experience, Ben did seem extremely remorseful and wanted to make it right but he was a day late as I already committed to another dealership. The only reason I am writing this review is because I want this shared with the staff at Chevrolet Finch to provide a learning opportunity on what not to do and how to retain customers. More

A phenomenal customer experience from a quality dealership. Well done! We recommend this dealership to everyone we know. dealership. Well done! We recommend this dealership to everyone we know. More