Finch Chevrolet Cadillac Buick GMC

On September 15th, 2022 I visited Finch Chevrolet because my lease had expired on my 2019 Chevy Equinox and I was interested in exploring some options. During the course of two days, I experienced poor custo my lease had expired on my 2019 Chevy Equinox and I was interested in exploring some options. During the course of two days, I experienced poor customer service which led me to walk out and do business with Ford. Here's the backstory. While away on vacation my wife received a call from Ben Vandercammen. I immediately reached out on September 5th, 2022 prior to the date my lease was set to expire which was on September 12th, 2022. During this period I never heard back from Ben. I was reminded of my lease expiring after I received a call from Dillon Poulin on September 14th, 2022. He informed me that GM was calling him about the vehicle and if it was still in my possession. I informed him that I still had it and that I just remembered it expired because I was previously waiting on Ben to arrange an appointment. I told Dillon I would bring the vehicle in the next day as there was a sense of urgency regarding the return of the vehicle. During my conversation with Dillon, I never felt the comfort or care and concern for the customer. Rather the return of the car was his top priority. It felt cold and rushed. On September 15th, 2022 I arrived at Finch Chevrolet only to learn that Ben was out sick. No fault of his own as these things happen. I then asked the front desk clerk Stephanie was Dillon in and she said he doesn't come in until 12 pm and that they were short-staffed that day but could get a sales rep to assist if I waited. I told her I had the day off and it was fine thinking it would be a 30-45 minute wait tops. 45 minutes in, I'm still waiting. At this time the establishment was not busy and from my observation, there were two salespeople available. My patience had run thin at this point and that's when I began to look at other options. It wasn't until an hour and seventeen minutes later that I decided that I have waited long enough. During the entire time, no one checked on me, gave me any updates or showed concern about my situation. You would think a dealership would jump at the opportunity to continue business with a client that was in good standing for four years, but no one cared. The feeling left me feeling unwanted and not valued as a customer. For what it was worth, despite the dreadful experience, Ben did seem extremely remorseful and wanted to make it right but he was a day late as I already committed to another dealership. The only reason I am writing this review is because I want this shared with the staff at Chevrolet Finch to provide a learning opportunity on what not to do and how to retain customers. More

A phenomenal customer experience from a quality dealership. Well done! We recommend this dealership to everyone we know. dealership. Well done! We recommend this dealership to everyone we know. More

Execellent knowledgable guy I have bought multiple vehicles from Barry! Always a joy buying a vehicle from him. Highly recommended. vehicles from Barry! Always a joy buying a vehicle from him. Highly recommended. More

Kevin’s service stood out from the other dealerships/dealers I attempted to work with. He can sell and relate to experienced car buyers, meet financial needs, and understood the importance o dealerships/dealers I attempted to work with. He can sell and relate to experienced car buyers, meet financial needs, and understood the importance of reliability required in a used vehicle. Kevin went above and beyond to help me with my purchase. He stayed in contact with me after my purchase and after getting to know him more, I can see the positive impact he makes on his other clients and the community. More

Finch has panache! ! We have leased 2 cars and the service was phenomenal! Barry Beckles ! We have leased 2 cars and the service was phenomenal! Barry Beckles More

I have been buying cars since 1967. Morgan helped make this one of my best dealerships experience’s. He made me feel welcome and was very friendly. I felt comfortable and he would a Morgan helped make this one of my best dealerships experience’s. He made me feel welcome and was very friendly. I felt comfortable and he would answer any question. Thanks Morgan Crosbie More

Kevin is a GEM to work with! I refer many clients each year to him! If your in search for someone great to work with- call Kevin! I refer many clients each year to him! If your in search for someone great to work with- call Kevin! More

Kevin has always been a straight up guy and very easy to deal with!!. Great job Kevin and Finch Group. deal with!!. Great job Kevin and Finch Group. More

Kevin was wonderful. I purchased a car from him in 2016 and just purchased my 2nd from him over the weekend. He walked me through the process and eased my anxieties with I purchased a car from him in 2016 and just purchased my 2nd from him over the weekend. He walked me through the process and eased my anxieties with such a big purchase. The process was easy, and explained well. Kevin spent time with me when I picked up my Terrain and showed me all the features. Highly recommend! More

My brother recommended Kevin after buying a vehicle from him the previous year. I was looking more for something about a year old and low klms. I went to check out a used car and ended up buying brand new! him the previous year. I was looking more for something about a year old and low klms. I went to check out a used car and ended up buying brand new! Kevin was great to deal with and he made my experience awesome. I had a friend with me during the whole process and she told her husband that when they need a new vehicle they were going to see Kevin. She was that impressed! Did I mention that I live in Windsor? Yes folks I drove 2 hours there and 2 hours back my 1st trip to meet Kevin. Same thing the day I went to pick up my new vehicle. Kevin took the time to help me set up my new vehicle and go over everything with me and answer any questions I might have. Thank you Kevin! Lovin my new ride💜 More