Fairley and Stevens

Dishonest Service Recommendations. I was in for an oil change and they let me know that the cabin air filter was dirty and should be replaced. I questioned them on this recommendations because I had just change and they let me know that the cabin air filter was dirty and should be replaced. I questioned them on this recommendations because I had just changed it myself several months earlier. After some back and forth, the service rep admitted that their technician didn't actually look at the cabin air filter and that the recommendation was based on the mileage. My advice, get a second opinion on any 'extras' that they recommend. More

I just picked up my new to me Elantra and I cannot express my wonderful service enough. Jonathan was very patient and answered all my questions.I think it took me about 3 weeks to make up my mind but express my wonderful service enough. Jonathan was very patient and answered all my questions.I think it took me about 3 weeks to make up my mind but every time I called he was very helpful. I would recommend Jon to everybody I know. More

We received excellent service from the sales team at Fairley and Stevens. Competitive pricing on our new vehicle, great value on our trade and a very quick turn around on the sale. Thanks to Brian, Will Fairley and Stevens. Competitive pricing on our new vehicle, great value on our trade and a very quick turn around on the sale. Thanks to Brian, Will and Pat at the Fairleys sales team, we'll be back again in the future! More

Helpful and knowledgable staff! Stopped here when check engine light came on in our truck. Staff were helpful, accommodating and knowledgable. They provided quick diagnostics and rep Stopped here when check engine light came on in our truck. Staff were helpful, accommodating and knowledgable. They provided quick diagnostics and repair. The Service Advisor Jan and Mike, the Mechanic, went out of their way to help our family so we could continue on our camping road trip across the East coast. Would definitely reccomend this Ford dealership and can't thank them enough for their quick help! More

Tire issues - Vibration I purchased studded winter tires from a local supplier and there was a vibration issue they could not fix related to the tires. I decided to go to the I purchased studded winter tires from a local supplier and there was a vibration issue they could not fix related to the tires. I decided to go to the Ford dealer to get the problem fixed and they did. I noticed while at the dealer, they offered the same tires but I forget they offer tires plus excellent service. I should of bought tires from Ford Dealer. Always nice professional people to deal with and results to my satisfaction. More

Maintenance I am very pleased with the service I received for a scheduled maintenance appointment. I was taken on time, all work was done immediately and the staf I am very pleased with the service I received for a scheduled maintenance appointment. I was taken on time, all work was done immediately and the staff were very curious. More

Sa;es rep Sales rep (Wally Fraser) was extremely helpful in meeting my requirements. he patiently listened to my option request and made every effort to meet t Sales rep (Wally Fraser) was extremely helpful in meeting my requirements. he patiently listened to my option request and made every effort to meet them. I am very happy with the vehicle I purchased and I believe Wally was determined to do his best in providing me with the best possible veh available. More

Quick Service Warranty part needed replacement, fast authorization, easy to make convenient appointment. Appointment right on time with fast turn around. This is Warranty part needed replacement, fast authorization, easy to make convenient appointment. Appointment right on time with fast turn around. This is the fourth vehicle I have bought or leased from this dealer and have always experienced excellent friendly service. Excellent service from Bobbi Warnell, service advisor. More

Easy service My Ford deserves Ford service. I can show up with my two dogs and I'm accommodated in all respects. I love the drive in bay and I'm greeted immediatel My Ford deserves Ford service. I can show up with my two dogs and I'm accommodated in all respects. I love the drive in bay and I'm greeted immediately. This is my second Ford vehicle and I've been getting my service done there for 5.5 years. More