Erinwood Ford

Looking Through the Cracked Glass For the second time, the front passenger door window cracked, starting at the sill running to the top of the door frame. I wanted the window glass rep For the second time, the front passenger door window cracked, starting at the sill running to the top of the door frame. I wanted the window glass replaced under warranty since it seemed to me there was an issue with the door/power window mechanism that was causing the cracking. After the tech had a look, issue was a regulator and Gillian told me that they would need the truck for the night as the new window glass wouldn't arrive until late in the day - she arranged a rental and told me she would call me when it was fixed. Victor (who sold me the F350 Platinum CC 4x4 V8) came over to check on things as well and (I think) put in a good word with the Service Manager. Next morning, Gillian called with bad news - new window was broken, only other ones were in Edmonton, wouldn't get to the dealer until Friday, but truck would be fixed by EOD Friday... not good, needed truck at the latest Thursday to head out on a trip... Gillian explained all the things that couldn't be done (swap window from a truck on the lot, get the folks in Edmonton to send the window glass overnight courier, etc.) and then said to give her some time to work on things. 3 hours later she called to say that the truck was fixed and I could pick it up anytime - WOW! I won't tell you her secret, but I was super impressed. Kudos to her, the techs and whomever else helped to get things buttoned up. More

New car Lukas is very professional and has great knowledge of new car. He is Very patient and friendly! Good service and definitely referring to my friends! Lukas is very professional and has great knowledge of new car. He is Very patient and friendly! Good service and definitely referring to my friends! More

Didn't Purchase A Vehicle Heard so many good things about Erinwood, so dropped by as was in need of a new vehicle. Never been a Ford fan but the experience from beginning to e Heard so many good things about Erinwood, so dropped by as was in need of a new vehicle. Never been a Ford fan but the experience from beginning to end was amazing. Addy Seth was knowledgeable, professional, personable with zero slimy or high pressure tactics. He followed up after the fact and even though did not buy, thanked me for coming in and hopefully can do business in the future. First class all the way and their prices are the best in the GTA. More

Shopping for a truck Victor was very helpful in out lining and selecting vehicle option and payment options. He took the time to try and find the different models they had Victor was very helpful in out lining and selecting vehicle option and payment options. He took the time to try and find the different models they had on the lot that best reflected our selections. We did not feel pressured in any way and left with printed info to help in our decision. More

They’re Just Great People Graham heard my wish list, wants and budget. He showed me an amazing vehicle that was everything i knew and didn’t know I wanted. And the rest is hist Graham heard my wish list, wants and budget. He showed me an amazing vehicle that was everything i knew and didn’t know I wanted. And the rest is history! He was so honest and so professional and really made me feel comfortable with the entire process. I’ve gone green and probably won’t switch back. This is also my first Ford ! Robyn is very lovely and knows her stuff! I will definitely be back to Erinwood Ford in the future. More

Great experience with Matthew Trueman! I had the best experience at Erinwood Ford! Matt Trueman was extremely knowledgeable, helpful, friendly and patient. He is a great salesperson; he exp I had the best experience at Erinwood Ford! Matt Trueman was extremely knowledgeable, helpful, friendly and patient. He is a great salesperson; he explained everything in detail for me to understand. I purchased a 2018 Ford EcoSport and I am very happy with it! It was a completely stress-free experience. The first person and place I will go for my next car purchase will be Matt Trueman at Erinwood Ford, and I will always recommend him to everyone! More

Great Experience at Erinwood Ford My service representative Mark took the time to find me the perfect car. He was patient and thorough. My new car came in on time with a full tank of My service representative Mark took the time to find me the perfect car. He was patient and thorough. My new car came in on time with a full tank of gas! Thank you Erinwood Ford! I will be back. More

A Wonderful Experience Justin helps a lot. He gave me a wonderful nice experience. He had a really good with my non-English speaker father and make the hole process feels h Justin helps a lot. He gave me a wonderful nice experience. He had a really good with my non-English speaker father and make the hole process feels happy and easy. More

A well handled process! This dealership handled my buying process better than all of the others I went to in the GTA. They were knowledgeable, honest and made me feel comfort This dealership handled my buying process better than all of the others I went to in the GTA. They were knowledgeable, honest and made me feel comfortable through the entirety of the purchase of my new vehicle. They got me the best deal I could find and were very upfront and clear about what my options looked like given the price range I had for the purchase. I will definitely return when it comes time to buy another ford vehicle. More

Excellent Service Very Helpful Staff, Excellent Cars, Martin Menzies is the man to talk to. He is the best sales guy. Variety of Mustangs to buy from. Very Helpful Staff, Excellent Cars, Martin Menzies is the man to talk to. He is the best sales guy. Variety of Mustangs to buy from. More