Erin Park Lexus - Service Centre

I have had my Lexus for 5 years now and bring my car back for service to Erin Park Lexus each time because of the great customer service I get from Sid Amalsadvala. Sid will always go the extra mile to ensur for service to Erin Park Lexus each time because of the great customer service I get from Sid Amalsadvala. Sid will always go the extra mile to ensure my car is serviced to the highest quality, giving me the best price possible. Sid is always front and centre in the service area and will take the time to explain to me what my service will entail. I certainly leave feeling my car will be well looked after without being taken advantage of. The last time I brought my car in I also dealt with Scott Bertrand, together Sid and Scott made a great team. Scott noted all my car concerns and ensured each one was looked after. He called me to let me know the status of my car and ensured I had transportation to and from work. When it came time to pay the bill both Sid and Scott went over it in detail with me so I understood each item, where I saved money, as well as informed me of a manufacturer rebate that I could take advantage of. I will continue to bring my car to this dealership knowing I will always get high customer service. More

These guys have always been terrific. Customer service always excellent - they are good at telling you what does not need to be done as well as what extra service may be required. And they are not afraid always excellent - they are good at telling you what does not need to be done as well as what extra service may be required. And they are not afraid to throw in some little "extras" if they feel it necessary to maintain the 'expected level of Lexus quality'. More

Scott always impresses me with his dedication to top quality service and customer satisfaction. The price on my new snow tires (Bridgestone Blizzak) was fair, but not inexpensive. On this visit the on quality service and customer satisfaction. The price on my new snow tires (Bridgestone Blizzak) was fair, but not inexpensive. On this visit the only issue I had a problem with was the arbitrary decision to increase the tire storage fee from $100 to $150 - a 50% increase with no notification. Scott advised that the price increase was due to "running out of space". That's not my problem and I resent paying for it. More

Scott made the effort to anticipate potential service requirements so there would be no surprises. I was most pleasantly surprised to find out some of these could legitimately be delayed to a future serv requirements so there would be no surprises. I was most pleasantly surprised to find out some of these could legitimately be delayed to a future service. Scott really went out of his way to make this maintenance easy and pleasant for me. I highly recommend the dealership and, of course, Scott. More

Both Carly and Sid went above and beyond the call of duty to ensure that my service experience was a very pleasurable one. Upon arrival I was greeted cordially by Carly who immediately worked on getting all to ensure that my service experience was a very pleasurable one. Upon arrival I was greeted cordially by Carly who immediately worked on getting all the necessary details for my visit organised. Sid subsequently arrived at Carly's desk, greeted me very politely and inquired about the car (this was a new car that I had recently purchased and this was the inspection visit) and its performance. He asked me to make myself comfortable in the waiting area while the car was being serviced. Both of them advised me as to what checks needed to be done on the car. Subsequently after the service was completed, Sid came up to me and informed me that the car was ready for me. He once again went over the work that was done and advised me about the next service which will be the first lube service. When I got into the car I was happy to see that the inside of the car was cleant as well. More

I purchased a preowned LX570 in the winter of 2013 from a non Lexus dealer, and I have had Scott do all of the work since I got the truck. He has helped solve all of the little issues that I have dealt with non Lexus dealer, and I have had Scott do all of the work since I got the truck. He has helped solve all of the little issues that I have dealt with (Previous owner related NOT quality) and he has been amazing to deal with. He is professional, knowledgeable and very friendly. Scott is always honest and insightful into the things that should be done on the vehicle to make sure that it continues to perform like it should. Service and Parts are not cheap at Lexus, but I can tell you first hand that you get what you pay for and there is not any dealer out there who will rival their quality of service and customer service. Jeff More

Phenomenal experience. Sid and Scott are extremely welcoming and caring on every occasion. Although the price is expensive, but their genuine willingness and helping nature, which removes all the stre welcoming and caring on every occasion. Although the price is expensive, but their genuine willingness and helping nature, which removes all the stress from the customer, is far more important and completely overshadows the dollar value. Every single time, I come out of there feeling content and happy, and frankly, the cost becomes totally immaterial. An excellent team to interact with if you want a complete peace of mind. They not only share your concern, but do everything possible to take ownership of the problem(s) and provide the best solution for the customer Way to go, guys! Thank you for being there for us! More

Sid, as usual, provided A-one service with the vehicle ready on time, less than estimated cost and called me immediately when ready. Overall an excellent experience. ready on time, less than estimated cost and called me immediately when ready. Overall an excellent experience. More

I've dealt with Erin Park Lexus for every service required for my ES350 for the last 6 years and 285,000 km. Service has always been impeccable! Quality of work has always been excellent but the cust required for my ES350 for the last 6 years and 285,000 km. Service has always been impeccable! Quality of work has always been excellent but the customer service puts it over the top. Always a genuine concern for my time during visits. Never been loyal to a dealership for service before but these guys have earned it! More

these people are great ,you will never find a service like this anywhere , i bought my second lexus with them , i like the car and people in this dealership are trying all their best to make everybody h like this anywhere , i bought my second lexus with them , i like the car and people in this dealership are trying all their best to make everybody happy and satisfied joe morcos More