Erin Park Lexus - Service Centre

Excellent service. They are a great team. They are very professional and accommodating. I came in late on a Friday 6pm with a blown transmission under ECP. Carly stayed late to accommodate me and provide m professional and accommodating. I came in late on a Friday 6pm with a blown transmission under ECP. Carly stayed late to accommodate me and provide me with a rental Lexus despite being closed. They also called back Tom from Enterprise rental to assist me though he left for the day. They are a very good team They provided me a brand new Lexus with only 3000k on it What a great experience. They are working on the transmission and have told me to take my time keeping the rental. Excellent service and I will def be going back to them for all my future needs with them. Highly Satisfied Customer Special mention for Carly, Tom, Scott, Ryan and Edi, Abdul from the sales team for all questions Thomas John Honeywell Ontario More

I am a long time customer of the Erin Park Lexus. I have always found the Service Department team members to be very professional and accommodating. A special mention goes to Sid and Scott who know their b always found the Service Department team members to be very professional and accommodating. A special mention goes to Sid and Scott who know their brand, are very knowledgeable and courteous during my service appointments. More

Reason they have professionals like these 2 guys mentioned there names already.Iam dealing with this dealership for almost 5 years .....Please try them once .they are the best for their professional mentioned there names already.Iam dealing with this dealership for almost 5 years .....Please try them once .they are the best for their professionalism . More

Erin Park Lexus exceeded my expectations with respect to the level of professionalism, courtesy and customer service received during my recent visit. Communication concerning my vehicle was clear, concise the level of professionalism, courtesy and customer service received during my recent visit. Communication concerning my vehicle was clear, concise and honest. Staff demonstrated a "Customer First" attitude with all the customers I saw on the dealership floor. They were not only friendly, but made a terrific effort to be as accommodating as possible. Service personnel such as Paul and Sid were extremely helpful, acted decisively with respect to an appropriate course of action, explained things clearly and in a friendly manner, and above all acted with integrity. These are truly the hallmarks of an excellent organization. I am quite impressed and will highly recommend Erin Park Lexus to all Lexus owners or those considering the purchase or lease of a Lexus vehicle in the future. Very Well Done! More

Scott always takes care of all my needs. He is very professional and courteous and knowledgeable . I always get the VIP treatment. I would highly recommend Erin park Lexus professional and courteous and knowledgeable . I always get the VIP treatment. I would highly recommend Erin park Lexus More

The service department at this dealership is world class. From the service team, Ryan, Paul, Scott and others to the wonderful Sid, who is the assistant parts and service manager, I feel welcome as a valued From the service team, Ryan, Paul, Scott and others to the wonderful Sid, who is the assistant parts and service manager, I feel welcome as a valued customer each and every time. Not having bought my vehicle at this dealership, they go out of their way to make sure that I get the recommended service without upselling as other dealerships do. They are accurate on their cost estimates and more importantly, on when the vehicle is ready. Most importantly, they react quickly and effectively when I need service or something done to the vehicle. Courtesy shuttles or vehicles are provided without any problem or hassle and they are open late to receive and pick up vehicles as well. I have nothing but praise for the Erin Park Lexus service team. They are the best! More

I got a big nail on one of my tires. The tricky part is that the nail is positioned in the most dangerous point of the tire that could result safety risks if not properly repaired, otherwise it's better to that the nail is positioned in the most dangerous point of the tire that could result safety risks if not properly repaired, otherwise it's better to replace the tire. The service manager, Sid, has done a good job together with the technicians by inside patching. It's not only a cost saving for me, but also the quality job that puts customer's safety first. Good Job, Sid! More

One of the top 3 service experiences I have had. Not only did Scott meet my expectation’s he and his service team exceeded them. I look forward to enjoying my 99’ Rx-300 for several more years and I know wit did Scott meet my expectation’s he and his service team exceeded them. I look forward to enjoying my 99’ Rx-300 for several more years and I know with Scott and the service team I am in very good hands, well done. More

Brought car in for 2 recalls. In and out in less than 1 hour like Ryan said I would be. Washer fluid low light came on during drive there, which Ryan took care of as well. hour like Ryan said I would be. Washer fluid low light came on during drive there, which Ryan took care of as well. More

the Lexus team came together to give me a positive and successfull experience every time I attend for service. They have worked to find me the least costly solutions while providing optimum quality of se successfull experience every time I attend for service. They have worked to find me the least costly solutions while providing optimum quality of service. Nothing but praise for this dealership and their efforts. this survey program however sucks as every time you need to change something it deletes other fields on you ie brand and keeps you in continuous loop of corrections...... More