Erin Park Lexus - Service Centre

Unprofessional Came to dealer to inquire if my vehicle had any recalls, advisor didn't have time for me, when he finally did, couldn't find my vehicle model in the s Came to dealer to inquire if my vehicle had any recalls, advisor didn't have time for me, when he finally did, couldn't find my vehicle model in the system due to mistyping my vin number, had an undesirable attitude and cut me short of asking further questions after I corrected him to properly retype my vin number. I have an older model but doesn't mean that I'm less important than other customers. My first visit and my last... More

THEY ARE THE BEST EVERYONE AT THE DEALERSHIP IS THE BEST. SALES AND SERVICE BOTH. I HAVE VERY GOOD EXPERIENCE WITH THEM. EVERY TIME I VISIT I FIND THEM IMPROVED FROM MY EVERYONE AT THE DEALERSHIP IS THE BEST. SALES AND SERVICE BOTH. I HAVE VERY GOOD EXPERIENCE WITH THEM. EVERY TIME I VISIT I FIND THEM IMPROVED FROM MY PREVIOUS VISIT. More

Excellent Service at Lexus Dealership I took my car in for a major service this morning and found the staff extremely courteous. My advisor Scott Bertrand in particular was extremely knowl I took my car in for a major service this morning and found the staff extremely courteous. My advisor Scott Bertrand in particular was extremely knowledgeable and advised me on what needed to be done and what could be done later and took care of stuff that we had not even talked about. He went out of his way to make sure everything was done since we are going on a long road trip soon! Their Service Manager Sid was very knowledgeable, friendly and helped us immensely. Kudos to both Lexus Service folks. Highly recommended. More

Service dept. The service department is exceptional. When I purchase a car I always look into the service department before making my decision. Scott has been amazi The service department is exceptional. When I purchase a car I always look into the service department before making my decision. Scott has been amazing. More

Amazing Service Scott Bertrand takes very special care of his customers. I am amazed at how he goes over and beyond his call of duty to A) Make our family feel comfor Scott Bertrand takes very special care of his customers. I am amazed at how he goes over and beyond his call of duty to A) Make our family feel comfortable B) Provide us the best advice C) goes out of his way to help us. Scott has assisted me with some very unusual problems such as one time my car would not shut off and it was brand new. He was ON CALL and asked me to call him immediately when it happened next and walked me through a series of tests very patiently and fixed my problem. I am also impressed with his knowledge and in depth interest in his customers issues. More

Awesome Service I really enjoy giving my RX 350'for service at Erin Park Lexus. Service Advisors are very friendly, polite and the quality of their service is excelle I really enjoy giving my RX 350'for service at Erin Park Lexus. Service Advisors are very friendly, polite and the quality of their service is excellent. Paul Machado and Sid are indeed wonderful people to deal with. They always make you feel comfortable. More

EXTRA MILE I have owned every luxury make of car. I will now only buy lexus - not for the car -but for the service I receive after buying the car. Scott and Sid I have owned every luxury make of car. I will now only buy lexus - not for the car -but for the service I receive after buying the car. Scott and Sid always provide excellent service, but with no prompting from me, they convinced head office to contribute to a very expensive replacement which was not under warranty because they felt it should not have failed. They went further and convinced the dealership to also contribute as good will. I ended up paying $900 for a $4000 repair. I have found a big difference in the service departments I have used in the past several years, including Mercedes, Jaguar, and BMW. At Erin Mills Lexus, they go the extra mile. More

Service was fantastic Buying out my Lexus IS 250 and the car had to pass safety first. Lexus consultant Scott, helped through the process and reduce my panic. Buying out my Lexus IS 250 and the car had to pass safety first. Lexus consultant Scott, helped through the process and reduce my panic. More

Service department - Scott Bertrand This is my third Lexus vehicle from Erin Park Lexus and my third car that is serviced by consultant Scott Bertrand and Paul Machado. No words other t This is my third Lexus vehicle from Erin Park Lexus and my third car that is serviced by consultant Scott Bertrand and Paul Machado. No words other than "excellent" !! Also, my third vehicle purchased from Abdul Ramadan...again, "excellent"!!! More

Rajesh Deshpande I purchased my Lexus from this location. excellent friendly sales service from Siddiqe Ahmed, I was very impressed with his thorogh professionalism. I purchased my Lexus from this location. excellent friendly sales service from Siddiqe Ahmed, I was very impressed with his thorogh professionalism. also i am servicing my vhicle at this location for past 6 years.. recently i replaced all four breaks.. Called Sid on Friday morning to accomodate my vehicle for brake replacement which usualy takes four to five hours , despite of his booked schedule Sid made sure my vehicle is worked on and delivered back to me on the same day before 5 P.M., Scott received my vehicle in a very friendly manner ,explained to me the work that needed to be done and also the charges i will be anticipating. Very happy to deal with such a professional and customer focused team. More