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302 Reviews of Erin Park Lexus - Service Centre
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January 13, 2017
Great Customer Service! Thank you Scott! I'm a long time customer of Erin Park Lexus, I think it's over 15 year, I trust them and will always deal with them. When I called t Thank you Scott! I'm a long time customer of Erin Park Lexus, I think it's over 15 year, I trust them and will always deal with them. When I called to see if I can bring my SUV in for oil change and to put the winter tires on, they were able to give me an appointment the same day. Scott Bertrand is an outstanding representative of Erin Park Lexus. He went the extra mile to help me. It's not the first time Scott has helped me, he knows good customer service and I would recommend you ask for him the next time you want your vehicle service and experience first hand the wonderful person Scott is and excellent customer service you will receive. Sincerely, Rita More
by Rita Persaud
Employees Worked With
Scott Bertrand
January 10, 2017
Fantastic Service at this Dealership! Brought my new 2016 Lexus is350 into Erin Park Lexus for a warranty repair on blemishes and imperfections around the steering wheel leather. The defec Brought my new 2016 Lexus is350 into Erin Park Lexus for a warranty repair on blemishes and imperfections around the steering wheel leather. The defects were not very obvious and would be considered "normal" to the general public but being a luxury car I expected a better finished product from Lexus. However Scott Bertrand, the service representative I dealt with at Erin Park Lexus, was able to help me get a replacement hassle free. The replacement process was quick and efficient from the time of ordering the part to the physical installation. They also provided me with a rental for the inconvenience and a thorough car wash on my IS after everything was completed. Definitely recommend this dealership for service to all Lexus owners. Thanks Scott! More
by Btrieu
Employees Worked With
Scott Bertrand
December 28, 2016
Outstanding service from what I expect from Lexus Carly has helped serviced my vehicle since I purchased it new from Erin Park Lexus. The service has been no less than outstanding and she has earned h Carly has helped serviced my vehicle since I purchased it new from Erin Park Lexus. The service has been no less than outstanding and she has earned high praises for her attentiveness, clear and timely communication in following up with any concerns or issues. Carly and fellow team all display a level of professionalism that is expected of a Lexus dealership. More
by HDawgMcGraw
Employees Worked With
Jim Tam, Carly Tam
November 08, 2016
Service Department is the Best - Reason I come back Sid Amalsadvala, Manager of the Service Department is outstanding. Sid and his team of Service Specialists are the sole reason that I have returned t Sid Amalsadvala, Manager of the Service Department is outstanding. Sid and his team of Service Specialists are the sole reason that I have returned to Erin Park Lexus when my Lease has expired. Sadly I never hear from Sales but I can count on the Fairness, Customer Care & Honesty of the Service Specialists led by Sid Amalsadvala. When I needed help it was the Service Dept. that was there to go the extra mile ... thanks Sid, Ryan, Scott, and the whole Team - you are the BEST. Over the years, Ryan Sheehey has always extended the same Service care of going the extra mile ... thanks Ryan for always being positive and helpful no matter how pressured or stressed the day may be as you never let that side show. The long hours & commitment to Customer Care is fantastic - Sid, your team has set a new "bar" for Service Performance & Commitment, one that management can be very proud of. Thanks very much for all you do, I enjoy being in business with you as an Erin Park Lexus owner ... because of the Service Department at Erin Park! More
by Susan L
Employees Worked With
Other Employees :
Paul Machado, Ryan Sheehey, Scott Bertrand
September 17, 2016
Another great experience at Erin Park! I recently purchased my fourth Lexus vehicle from Erin Park (a Certified Pre Owned 2015 RX350) and have been very pleased with both the purchase (assi I recently purchased my fourth Lexus vehicle from Erin Park (a Certified Pre Owned 2015 RX350) and have been very pleased with both the purchase (assisted by Abdul Ramadan and PJ Caletti) and the resolution of a recent warranty issue. Scott Bertrand and Sid Amalsadvala could not have been more courteous and helpful, going above and beyond to make my visit efficient, pleasant and effective. Scott went out of his way to ensure that I was consulted and informed about the work needed and what was performed. With a sales and service team of this high caliber, it is not surprising to see so many positive reviews and a thriving business. I anticipate being part of the EP Lexus family for a long time to come. More
by Buns
Employees Worked With
Other Employees :
Scott Bertrand
August 19, 2016
Amazing customer service I have always experienced an amazing customer service at this location for my ES-350. Scott Bertrand is always very helpful, professional and kind, I have always experienced an amazing customer service at this location for my ES-350. Scott Bertrand is always very helpful, professional and kind, he gives importance to his customers and explains all the questions I have. Rao. More
by Rao
Employees Worked With
Scott Bertrand
July 12, 2016
Exceptional service, exceeded my expectations! My Issue: My 2014 Lexus IS350 has had a weird battery discharge issue since I first owned it -the car would not start periodically and will need to b My Issue: My 2014 Lexus IS350 has had a weird battery discharge issue since I first owned it -the car would not start periodically and will need to be boosted. I brought it multiple times to another dealership and was given the runaround (explanation: my battery was fine, I don't drive my car enough). Upon referral by a ClubLexus forum member, I decided to check out Erin Park Lexus as their service team has great attention to detail. I took a day off and drove 45 minutes to the dealership. I must say this visit was definitely worth the time and drive. Scott Bertrand was my advisor - he blew me away: he was courteous, considerate, knowledgeable and kept me updated during my visit. Thank you to Scott Bertrand and his wonderful team in performing a thorough investigation and going above and beyond to attempt to solve my problem on the spot. I was blown away by the experience and will be returning to this dealership for service and my next Lexus in the future. More
by Den Wong
Employees Worked With
Scott Bertrand
June 24, 2016
Amazing service experience. I took my recently purchased 2002 IS300 in for an Alignment special (my other car is a 2015 Nissan Leaf). I was somewhat apprehensive at first as the I took my recently purchased 2002 IS300 in for an Alignment special (my other car is a 2015 Nissan Leaf). I was somewhat apprehensive at first as the price of the service and the amount of service provided was an amazing value from a dealer. I was expecting a major upsell on additional work (as this was an older vehicle). But on the contrary I was treated with the great Lexus service experience (which I was not expecting with an old car). Scott took the time to explain what was done with the vehicle and what the technician found from the inspection. I was not upsold on anything I was told exactly what I will need moving forward (which I was very surprised and amazement). For an older vehicle many may want to save and go with an independent shop to save and used aftermarket parts. But with the level of professionalism and service, it wouldn’t make sense not to take my car back to Erin Park Lexus. As it’s always better to install OEM Lexus parts in the car if you want to keep it for a long time. More
by ACIS300
Employees Worked With
Scott Bertrand
May 27, 2016
The team as Erin Mills Lexus Have dealt with this dealership for the last 8 to 10 years. Service has always been above and beyond. Everything is fully explained and you are only Have dealt with this dealership for the last 8 to 10 years. Service has always been above and beyond. Everything is fully explained and you are only provided what you need and not service you don't need. Last several years worked with Scott Bertrand who has always gone the extra mile with service, explanations and always meeting his promised delivery times. From a sales perspective my current Lexus is my third. I have always worked with Norman Karkada who has consistently made every deal work and provided impeccable service. More
by gmshipp
May 26, 2016
Excellent service consistently I have dealt with Scott a number of times, most recently a few weeks ago when my rear brakes had to be replaced. I called this morning after I noti I have dealt with Scott a number of times, most recently a few weeks ago when my rear brakes had to be replaced. I called this morning after I noticed a nail in one of my tires. Scott had me come in immediately even though i didn't have an appointment pre-booked. He correctly assessed that the nail hadn't punctured the tire but still had a technician double check. He also scheduled me in for a full day service that was due this month on the car. I was given a loaner for the day. My car was ready much earlier than expected. The level of professional courtesy and friendliness extended by Scott makes every visit a pleasant experience. Scott treats my car as he would his own! More
by Fiona R
Employees Worked With
Scott Bertrand
