Erin Park Lexus - Service Centre

Exceptional Service I have known Sid since 1997. He and Stacey Cohen are responsible for my continued patronage at this dealership. They go out for their way to earn and I have known Sid since 1997. He and Stacey Cohen are responsible for my continued patronage at this dealership. They go out for their way to earn and retain my business; no higher praise can be given than that. One can easily dismiss Stacey's actions for he is a co-owner. However, it takes special person to be able to deal with the public naturally and in a laid back manner. Sid's strength is his P.R. work. He knows and remembers his customers and that is the making of a successful Service Manager. It is a pity that the "shop" is located in a different building and hence unable to devote more time in the "front-shop", the only part of the service operation where the clients or in Lexus lingo "Guests" are in contact with. I have bought 5 cars (including a Toyota) from Siddiq and each time he has treated me without pressure, fairly and honestly. I told him that I expected him and the dealership to make money but not more than he would from his mother! I brought a friend to see Siddiq who was "interested" in buying a relatively lower end Toyota. The time and attention afforded by Siddiq to my friend who did not end up buying has to be commanded. It didn't matter whether one is potentially buying a Yaris or an LC, Siddiq will give one the same attention. More

Fast, efficient and excellent service I brought my RX350 in for an oil change and as advised that I also needed my cabin and engine filters changed. The service was carried out very effect I brought my RX350 in for an oil change and as advised that I also needed my cabin and engine filters changed. The service was carried out very effectively and my vehicle was returned to me washed and ready to go within the projected timeframe. More

Ryan Sheehey Ryan always take good care of me and my car. I always book appointments with him and he fits me in when I choose to go. Ryan always take good care of me and my car. I always book appointments with him and he fits me in when I choose to go. More

great service as alwaays Fantastic service as always. Ryan is always so efficient, welcoming and knows what needs to be done! twice in one week and both service days were se Fantastic service as always. Ryan is always so efficient, welcoming and knows what needs to be done! twice in one week and both service days were seamless. More

Always top notch service I went in to service my car and the moment I entered the dealership I was greeted with smiles. I dropped off my car for a few hours and my rental was I went in to service my car and the moment I entered the dealership I was greeted with smiles. I dropped off my car for a few hours and my rental was ready to go. Sid and the team always go above and beyond to service me and provide me with advice regarding my vehicle anytime I ask. They all know me by name and I appreciate the personal-touch. Once I picked up my vehicle Sid personally came out to ask how everything went which I like very much because in a Society filled with technology, the human touch is very rare. I would highly recommend getting your car serviced at the dealership as they are very knowledgeable and honest. Thank you Lexus Service team. More

Sid was very helpful & always attended to my need s. Coordinated with the insurance company as well & made sure that my vehicle was serviced well. Good job ! s. Coordinated with the insurance company as well & made sure that my vehicle was serviced well. Good job ! More

Excellent and fast servicd. Even with other customers scheduled Stephen took the time to see me and address my needs quickly and with a professional sense of urgency. Peter Ri Even with other customers scheduled Stephen took the time to see me and address my needs quickly and with a professional sense of urgency. Peter Ricordi and Stephen are the reason I come here and am greatful for their honest and friendly service. Keep it up! And thank you sincerly. More

Fantastic customer service experience. I have purchased six different vehicles and each time the experience at the dealership was more than positive. Ryan's personable and friendly demeano I have purchased six different vehicles and each time the experience at the dealership was more than positive. Ryan's personable and friendly demeanor shine through even at the toughest of times. Thank you Ryan More

Fantastic Customer Service I'd like to thank Paul for the exception customer service he has provided. He's focused on providing the best service for customers by guiding his tea I'd like to thank Paul for the exception customer service he has provided. He's focused on providing the best service for customers by guiding his team to the right path. An miscommunication had occurred while I was at the service centre and Paul took the initiative to ensure everything was dealt with in a proper manner. Thank you for upholding what good customer service means. More