Erin Park Lexus

Erin Park Lexus exceeded my expectations with respect to the level of professionalism, courtesy and customer service received during my recent visit. Communication concerning my vehicle was clear, concise the level of professionalism, courtesy and customer service received during my recent visit. Communication concerning my vehicle was clear, concise and honest. Staff demonstrated a "Customer First" attitude with all the customers I saw on the dealership floor. They were not only friendly, but made a terrific effort to be as accommodating as possible. Service personnel such as Paul and Sid were extremely helpful, acted decisively with respect to an appropriate course of action, explained things clearly and in a friendly manner, and above all acted with integrity. These are truly the hallmarks of an excellent organization. I am quite impressed and will highly recommend Erin Park Lexus to all Lexus owners or those considering the purchase or lease of a Lexus vehicle in the future. Very Well Done! More

Scott always takes care of all my needs. He is very professional and courteous and knowledgeable . I always get the VIP treatment. I would highly recommend Erin park Lexus professional and courteous and knowledgeable . I always get the VIP treatment. I would highly recommend Erin park Lexus More

The service department at this dealership is world class. From the service team, Ryan, Paul, Scott and others to the wonderful Sid, who is the assistant parts and service manager, I feel welcome as a valued From the service team, Ryan, Paul, Scott and others to the wonderful Sid, who is the assistant parts and service manager, I feel welcome as a valued customer each and every time. Not having bought my vehicle at this dealership, they go out of their way to make sure that I get the recommended service without upselling as other dealerships do. They are accurate on their cost estimates and more importantly, on when the vehicle is ready. Most importantly, they react quickly and effectively when I need service or something done to the vehicle. Courtesy shuttles or vehicles are provided without any problem or hassle and they are open late to receive and pick up vehicles as well. I have nothing but praise for the Erin Park Lexus service team. They are the best! More

I got a big nail on one of my tires. The tricky part is that the nail is positioned in the most dangerous point of the tire that could result safety risks if not properly repaired, otherwise it's better to that the nail is positioned in the most dangerous point of the tire that could result safety risks if not properly repaired, otherwise it's better to replace the tire. The service manager, Sid, has done a good job together with the technicians by inside patching. It's not only a cost saving for me, but also the quality job that puts customer's safety first. Good Job, Sid! More

All these year I was using BMW and only reason I change for the 1st time because of Norman. Now I know the quality of Lexus. I love the dealership because of the friendliness and quality advice and expert for the 1st time because of Norman. Now I know the quality of Lexus. I love the dealership because of the friendliness and quality advice and expert customer service you have. I will never go to another dealer. My whole family loves your dealership and they enjoy coming for the service. Special thanks for Carly and Norman for their expert advice and service. More

walked into the showroon and was greeted by Fahmeed a few weeks ago. had an excellent overall experience, one that normally is not expected in car dealerships. Fahmeed was fantastic to deal with, patient, kn weeks ago. had an excellent overall experience, one that normally is not expected in car dealerships. Fahmeed was fantastic to deal with, patient, knowledgable, friendly and professional. he took the time to explain the various options and understand what we were looking for, made suggestions, was candid and honest in his advice and helped us get the right car and made it all happen. both Fahmeed and his manager Sean were extremely quick to come back to my emails and questions, were patient as I certainly took my time, were honest and open as I could see that clearly as I had done my due diligence on costs and the car etc and their promptness and honesty certainly made an impact on me. There was no nonsense here that you find generally picked up the car yesterday. for anyone looking for a lexus I would highly recmmend working with Fahmeed and Sean to get the car you want as the service todate as been absolutely exceptional and stellar. thanks for the great exprience guys. you certainly have changed my perception of buy a caring. cheers. More

The service was exceptional, sales consultant was very knowledgeable about the product and gave detail description of the vehicle (Lexus GS350). I was impressed by the customer service and the friendly en knowledgeable about the product and gave detail description of the vehicle (Lexus GS350). I was impressed by the customer service and the friendly environment created by both the sales consultant (Peter Malone) and the Sales Manager (Sean Webb). Also I would like to point out the efficiency of the process which was made possible by the Business manager Emily Lee. More

the Lexus team came together to give me a positive and successfull experience every time I attend for service. They have worked to find me the least costly solutions while providing optimum quality of se successfull experience every time I attend for service. They have worked to find me the least costly solutions while providing optimum quality of service. Nothing but praise for this dealership and their efforts. this survey program however sucks as every time you need to change something it deletes other fields on you ie brand and keeps you in continuous loop of corrections...... More

This review is for my first time in to this dealership (fall 2013). I went in during the first snow storm of season, without an appointment, to get snow tires and rims. Expected to have to wait at least a (fall 2013). I went in during the first snow storm of season, without an appointment, to get snow tires and rims. Expected to have to wait at least a few days for an appointment to install them given the time of year. Paul was able to have the new rims & tires put on same day. Transportation to/from home was taken care of without having to ask. A sign of Paul going above and beyond in terms of customer service - he remembered that I had come in with my daughter who uses a booster seat in the backseat. When I came back to dealership my daughter didn't join me but Paul didn't know that ahead of time and had gone to great lengths to load my summer tires into the car in a way that wouldn't intefere with my daughter's seat (not an easy task because the car is not big!). Excellent service. More

Brought car in for 2 recalls. In and out in less than 1 hour like Ryan said I would be. Washer fluid low light came on during drive there, which Ryan took care of as well. hour like Ryan said I would be. Washer fluid low light came on during drive there, which Ryan took care of as well. More