Erin Park Lexus

Great customer service I am very impressed with the great customer service that I received from Scott Bertrand. This is the second occasion that I have dealt with him and h I am very impressed with the great customer service that I received from Scott Bertrand. This is the second occasion that I have dealt with him and he really does everything he can to ensure that your issues are resolved and that you leave the dealership feeling that you have been treated well and with respect. In a world where customer service is increasingly lacking, Scott's dedication to customer service is very refreshing and appreciated. More

bad communication, even worse customer service Sales staff and manager decided to use Mfr. Rebate to lower monthly payments without revealing that's what they are doing. When I learnt of this at th Sales staff and manager decided to use Mfr. Rebate to lower monthly payments without revealing that's what they are doing. When I learnt of this at the time of delivery, Manager Sean was very unsure of how to respond. Upon further questioning of the numbers that did not make sense, he freaked out and to my shock and surprise simply said, "you can walk away, and forget about your deposit - take it or leave it" More

Incredible Erin Park Lexus never ceases to amaze me - always friendly, efficient and accomodating. Thanks Sid and Norman (#lexussalespro)! Erin Park Lexus never ceases to amaze me - always friendly, efficient and accomodating. Thanks Sid and Norman (#lexussalespro)! More

Great Experience!!!! The last time we purchased a new car was 1998. We know and expect an stressful and pressured experience. But it was totally different. The moment w The last time we purchased a new car was 1998. We know and expect an stressful and pressured experience. But it was totally different. The moment we entered we we greeted by a receptionist. However you are left alone to view the vehicles at your leisure. Once ready, we asked the receptionist for a sales associate. Fahmeed was professional and great at his job. We knew his job is to sell and ours is to negotiate. There was no added pressure of typical sales tactic or mind games. Fahmeed made my wife comfortable and happy with our decision to purchase our 2014 RX350. It is a tough task (most married men understand this comment). Ben Cliff, the General Sales Manager, took his time and met with us even though the deal was done. Great customer service, Ben and Fahmeed. Thank you. More

fantastic experience! Ryan was friendly and professional I took my RX400h in for servicing and to replace a cracked window. Ryan co ordinated everything for me and ensured I understood all work completed and I took my RX400h in for servicing and to replace a cracked window. Ryan co ordinated everything for me and ensured I understood all work completed and what I could expect at the next scheduled maintenance. He also worked it all in around my busy schedule not the dealerships. I could not have asked for a more efficient or accommodating experience! Thanks Ryan! More

Erin Park Lexus is awesome I had never owned a Lexus before. Having experienced the sales experience at Erin Park Lexus, I not only will keep going back, but will highly recomm I had never owned a Lexus before. Having experienced the sales experience at Erin Park Lexus, I not only will keep going back, but will highly recommend Norman to all my friends who are in the market for cars. More

Auto Service I bought Lexus RX350 Model 2010 from this dealer about four years ago. I have been getting the service done from this dealer regularly and i am very s I bought Lexus RX350 Model 2010 from this dealer about four years ago. I have been getting the service done from this dealer regularly and i am very satisfied. More

Outstanding Service I can't begin to say how great the service department is in this dealership especially Scott Bertrand! The friendliness along with expert knowledge is I can't begin to say how great the service department is in this dealership especially Scott Bertrand! The friendliness along with expert knowledge is second to none. I was in for a full service on my RX 350 before I leave on a long trip. When I booked my appt, I just mentioned that my visor light needs to be checked. When I arrived for my service appointment, I was very warmly welcomed & Scott told me that he already ordered the part so my visor light will be fixed at the same time rather than have me come back for another appointment! Just outstanding in anticipating my need as well as respecting my time. My service appointment was going to be long so Scott made sure I had a rental that meet my expectations so I am not stuck or inconvenienced in anyway. I have been Abdul's client for many years and cars now but I didn't use your service department until Sid took over managing the service department. I have been very pleased and thrilled with the service. I'm especially grateful that I am introduced to Scott who is just incredible! Scott is a great asset to the dealership and certainly a wonderful extension to my excellent experience I have by coming to Erin Park Lexus. I come all the way from Stoney Creek to your dealership because of Abdul and now for service because of Scott. Scott, I can't begin to tell you how I look forward to you explaining features to me I still don't use in my car, the smile and light hearted conversation while you are taking the car from me so I don't feel that the awkward silence when customers first arrive. Superb Team & total understanding customer experience and client retention. Thank you Scott for this experience. Abdul, thank you for keeping after me to come for service ! Well worth the drive to see you, Scott and Sid.. Thank you. More

I needed a bulb change on the driver side headlight and was due for an oil change- called in the morning and was able to get an appointment 2 hours later. Fantastic!!! Scott Bertrand was great- friendly, e was due for an oil change- called in the morning and was able to get an appointment 2 hours later. Fantastic!!! Scott Bertrand was great- friendly, efficient and true to his word, car was ready in 2 hrs. Scott went the extra mile and had them do the windows, wheels and a quick wipe down inside with the quick wash which is complimentary. The service has always been great at Erin Mills Lexus and today was no exception. Scott should be commended for his great service and friendly attitude. Thank you, Kym/John McFadden More

I appreciate all the hard work that Scott in service has always gone through to keep me satisfied. He's incredibly honest and respectful as well as extremely helpful - especially when it comes to understand always gone through to keep me satisfied. He's incredibly honest and respectful as well as extremely helpful - especially when it comes to understanding nothing about how cars work, run and what's required to keep them functioning well. I look forward to working with him and the rest of the service team in the future. More