Erin Park Lexus

Excellent Customer Service This is our 5th car that we've acquired from Erin Park Lexus and they have consistently provided excellent customer service throughout the years. From This is our 5th car that we've acquired from Erin Park Lexus and they have consistently provided excellent customer service throughout the years. From the sales team (Norman) to the service department (Sid, Scott, Paul) - they are all very knowledgeable and attentive to the needs of their customers. From the moment you walk in, up until you leave, all of the staff make you feel welcomed and part of the family. I would highly recommend Erin Park Lexus! More

Always amazing service I took my car in for routine service and detailing, the staff in the service department has always been amazing and always helpful. I would not take I took my car in for routine service and detailing, the staff in the service department has always been amazing and always helpful. I would not take my car anywhere else. More

Work no Words GREAT serives This is my 7th Cars with Erin park Lexus for service or buying a new car we feel like we our home, always provided us good and amazing services.The d This is my 7th Cars with Erin park Lexus for service or buying a new car we feel like we our home, always provided us good and amazing services.The dealership staff are very knowledgeable with their line of cars, service and treat their customers with respect.Great Experience ! My service experience with a Sid and Norman has been beyond expectation .I would highly recommend the dealership . All the best . More

Service Dept Great Experience ! My service experience with Paul and Sid has been beyond expectation . Would highly recommend the dealership , only because of them Great Experience ! My service experience with Paul and Sid has been beyond expectation . Would highly recommend the dealership , only because of them being present . All the best . More

Always a Great Service Team This is my 3rd RX and all came from Erin Park. This tells you I'm pleased with the vehicle and the Dealer Service. Ryan and Sid always welcome me by n This is my 3rd RX and all came from Erin Park. This tells you I'm pleased with the vehicle and the Dealer Service. Ryan and Sid always welcome me by name, and know my vehicle and what was done last time and what is scheduled for this visit. At the end of the service appointment they review what I should expect on the next visit, walk me to my car, which has been washed, and thank my for being a customer. The 5 STAR rating system is not enough, this is a 10 STAR Store. More

Great customer service as always I've dealt with Ryan in the past and he has always provided amazing service. The dealership staff are very knowledgeable with their line of cars, serv I've dealt with Ryan in the past and he has always provided amazing service. The dealership staff are very knowledgeable with their line of cars, service and treat their customers with respect. I am never disappointed with the quality of work and so I continue to return to this location for my service work. More

Always hesitant about Dealerships in the past ,,,?! Very impressed with your staff. Ryan has been an excellent advisor. Very honest, in a simple problem, which, if he wanted to, could have soaked me wit Very impressed with your staff. Ryan has been an excellent advisor. Very honest, in a simple problem, which, if he wanted to, could have soaked me with a hefty bill. Engine symbol was showing up on my display panel. I had serious concerns what might this cost me. He zeroed in on what might be the problem. Checked the gas cap, found it sort of loose, tightened it and advised me to always shut the cap tight & secure to avoid air seepage into the motor. Then telling me to go on my merry way advising that the signal on the dashboard would take a few days/weeks to disappear. My nightmares of a considerable bill disappeared!! Right enough, the symbol did disappear in a while. Someone else may have succumbed to the temptation of charging me an 'arm & a leg', for a check on the hoist. My skepticisms of service departments changed dramatically! Sid helped us with pointers when we asked him his advice about what to look for in a Lexus we were interested in buying at a (Jaguar) dealership - now, our current car. Anyone else may have been disinterested in lending free advice, knowing it was from another dealership. But, no, he was very patient in providing us with a lot of good pointers, even though, we could see he was preoccupied with other customers. The receptionist, too, was very welcoming to our presence and to our needs, and volunteered to fetch Sid to consult with us, knowing full well we were buying from another location. How could my wife and I not appreciate the efforts of these employees. Very professional. How can we not continue dealing with this organization? It seems to have changed our skepticisms about dealerships & their garage service...!? More

Went for LOF service. Received amazing service for these two very friendly guys. They did much more in 2 hours, replaced broken bumper light, as well as gave a great compli Received amazing service for these two very friendly guys. They did much more in 2 hours, replaced broken bumper light, as well as gave a great complimentary wash. Thanks a lot for making my day. More

Great Service Siddarth and Paul both made the experience of service painless. No hidden cost and all done in good time at right price. Both made sure that I underst Siddarth and Paul both made the experience of service painless. No hidden cost and all done in good time at right price. Both made sure that I understood all the work that was to be done and costs involved. More

Purchase of a new IS 250 awd F Sport I've been loyal to the Toyota brand through two cars now. An '05 Corolla CE and an '07 Camry SE. Purchasing a Lexus has been a goal of mine for some t I've been loyal to the Toyota brand through two cars now. An '05 Corolla CE and an '07 Camry SE. Purchasing a Lexus has been a goal of mine for some time. One that I viewed as my next big step in life. My grandfather has owned an LS since 1992, and my father has just purchased a GS as well (both from different dealerships). When I first walked into Erin Park Lexus, I was greeted warmly by reception. I did have an appointment booked with Abdul Ramadan, who quickly met with me and welcomed me immediately with a friendly smile and a firm handshake. I immediately felt at ease with Mr. Ramadan. Abdul's knowledge of the entire Lexus line was quite impressive. He was able to pinpoint the car that would suit me best, based on my driving style and a brief discussion about where I am in my life. His exceptional service did not stop their either. Abdul helped me through the entire process, and ensured I was comfortable with everything along the way. Explaining all components clearly and in depth. Abdul made it clear that he wasn't just selling a car, but rather building a relationship. I can assure you, he's done just that. I will continue returning to Erin Park Lexus, and hope to see Mr. Ramadan there on my visits. I will also recommend any friends or family to contact him when they're in the market for a vehicle. I can also assure you, that I will be buying my future cars from him as well. He has gained a friend and client for life. More