Erin Park Lexus

Awesome Experience Being new to Lexus I arrived at the dealership with several questions. I have past experience with several top brands including Mercedes Benz and BMW Being new to Lexus I arrived at the dealership with several questions. I have past experience with several top brands including Mercedes Benz and BMW. My experience with Eric and Mike was absolutely the best dealership experience I've ever had. Absolutely NO question or request went unanswered. Even Dominika, who was not my primary contact (it was Eric), answered several of my questions. She even came outside to greet me and was genuinely excited and happy for me when picking up my new RC 350 AWD. Such sincerity is hard to find at most of today's businesses. All the staff is knowledgeable, extremely personable and quite patient. Instead of "selling" me a vehicle, Mike and Eric worked very hard to help me decide what is the best purchase for me and my situation. The efforts of Mike and Eric are the clear definition of true customer service: customer needs FIRST, not their sales targets. Thank you to the entire staff of Erin Park Lexus, I am thrilled with my experience and my vehicle. More

Awesome experience These guys are at the top of their game for customer service. They always listen patiently to your concerns and work with you to make sure you walk ou These guys are at the top of their game for customer service. They always listen patiently to your concerns and work with you to make sure you walk out satisfied. Highly recommended. Both Norman and Sid are genuine guys, no gimmicks. More

EFFICIENT, KNOWLEDGE OF PRODUCT,SEAMLESS I am a new member to the Lexus Family so A Big Thank YOU to Eric Jannson who was outstanding handled everything in a timely fashion with efficiency, I am a new member to the Lexus Family so A Big Thank YOU to Eric Jannson who was outstanding handled everything in a timely fashion with efficiency, Mike Robertson the Sales Manager was always in the background providing support to his team, and PJ Caletti who is never to busy for any of his guests. My experience with this dealership and the team that all worked together, was the best I have ever had! I will be a client for many years to come! Jackie Robinson More

Service department - Scott Bertrand This is my third Lexus vehicle from Erin Park Lexus and my third car that is serviced by consultant Scott Bertrand and Paul Machado. No words other t This is my third Lexus vehicle from Erin Park Lexus and my third car that is serviced by consultant Scott Bertrand and Paul Machado. No words other than "excellent" !! Also, my third vehicle purchased from Abdul Ramadan...again, "excellent"!!! More

Amazing experience!! I was so pleased with my experience. I doubt i will ever deal with another company again. Lexus made me feel right at home and Eric took care of eve I was so pleased with my experience. I doubt i will ever deal with another company again. Lexus made me feel right at home and Eric took care of everything from a-z. I love my new car and couldn't be happier! More

Rajesh Deshpande I purchased my Lexus from this location. excellent friendly sales service from Siddiqe Ahmed, I was very impressed with his thorogh professionalism. I purchased my Lexus from this location. excellent friendly sales service from Siddiqe Ahmed, I was very impressed with his thorogh professionalism. also i am servicing my vhicle at this location for past 6 years.. recently i replaced all four breaks.. Called Sid on Friday morning to accomodate my vehicle for brake replacement which usualy takes four to five hours , despite of his booked schedule Sid made sure my vehicle is worked on and delivered back to me on the same day before 5 P.M., Scott received my vehicle in a very friendly manner ,explained to me the work that needed to be done and also the charges i will be anticipating. Very happy to deal with such a professional and customer focused team. More

Royalty The moment you walk in to this dealership you are met and greeted by a welcoming agent in a very professional polished manner. 99.9% of the folks who The moment you walk in to this dealership you are met and greeted by a welcoming agent in a very professional polished manner. 99.9% of the folks who work here take the high road of excellence in what they do. Two people with whom we dealt deserve special mention: our sales specialist Ms. Dominika Wajda and assistant service manager Sid Amalsadvala. They made our car buying experience the smoothest ever. Dominika with her most pleasant patient demeanour and excellent product knowledge. It helped us select the right car in our price range. When you are moving up from $30,000 - $35000 range to the $50,000 - $60,000 range she is the type of representative you want to encounter. She is a rising star and will always be our rep. It was a birthday gift to my wife and Dominika made it happen big time with this huge red bow sitting on the car when we arrived to pick it up etc etc. Sid helped me with a small issue I had (my fault). What bears out from this experience with him is the absolute honesty, integrity and helpfulnessI he demonstrated with during this worrisome-for-me issue, again caused by me. Not only was the problem dealt with smoothly and to my greatest satisfaction but rather promptly as well. While there I met a lady who was picking up a $95,000 sports car, it was her 12th year doing business with Erin Park. Overall , a great experience and I would heartily recommend them. William and Ellen More

bring car into service I bought my Lexus at this location, however I live closer to Oakville . so I have been going to Lexus of Oakville for service at the beginning. but I bought my Lexus at this location, however I live closer to Oakville . so I have been going to Lexus of Oakville for service at the beginning. but I feel their service is not that great so I decided to go to Erin mills Lexus. Their service there were great , especially Paul Machaclo, his professional and manner brings me back from then on. Kong More

15 years at this dealership I am going to keep this short. I have purchased 3 cars from this dealership and had multiple cars serviced here probably 50 times or more during I am going to keep this short. I have purchased 3 cars from this dealership and had multiple cars serviced here probably 50 times or more during this timeframe as I have always serviced the vehicles at the dealership. I have waited too long to write a review but this one is based on numerous contacts with this dealership and the people here so I will make up for it. Norman Karkada has been wonderful and fair in dealings on each sale (three) and I appreciate his advice and assistance. Sid Amalsadvala should be teaching customer service at Lexus University. His attention is always focused on me when I am there. My wife remarks that I am like a VIP in this dealership but the truth is I know they treat everyone that way! Scott Bertrand, Paul Machado, and Ryan Sheehey have consistently dealt with me with kindness and efficiency. They know I have to get to work and they simply make it easy for me. I have also had good service from Carly Tam but less contact with her. I recently moved and I now drive 50 km to get my car serviced here. This is simply a top notch dealership. Simply put, you will be treated properly here. If you are in the market for a Lexus this is the place to come. More

"Scott Bertrand went out of his way to help." I had a handling problem with my vehicle. Scott arranged for a technician to accompany me and test drive my vehicle. The technician diagnosed the pr I had a handling problem with my vehicle. Scott arranged for a technician to accompany me and test drive my vehicle. The technician diagnosed the problem and reported back to Scott who then arranged to have the remedial work carried out on a timely basis. I must say that Scott represents the optimum of customer service. Keep up the good work! More