Erin Park Lexus

Excellent dealership I dealt with Leo He for the purchase of my new Lexus NX 200t. I had a great experience with Leo who had offered assistance in my finance and insurance I dealt with Leo He for the purchase of my new Lexus NX 200t. I had a great experience with Leo who had offered assistance in my finance and insurance arrangement. He endeavours himself to find answers to all enquiries with no haste. His devotion to the job is much appreciated.I would certainly recommend Leo to my friends. More

Going above and beyond for customer satisfaction We bought an ES from Eric this year and is very happy with our purchase. Not only did we get a great car; the purchase process, the delivery and afte We bought an ES from Eric this year and is very happy with our purchase. Not only did we get a great car; the purchase process, the delivery and after purchase support was impeccable. We were looking for another new vehicle in Sep and test drove the NX. It is a good car but we eventually settled on another brand. (Big mistake!) The purchase negotiation and the delivery service was horrible and the SUV we got is not up to par. Even though it is not a Lexus, when we asked for help to seek professional opinion, Eric did not hesitate to help. The whole dealership from sales to service, from receptionist to manager are professional and helpful. You never feel pressured to buy anything you don't need or want. I highly recommend Erin Park Lexus. And our next car, we will stick with Lexus. More

Always very professional and always a great result The team (both sales and service) at Erin Park Lexus are fantastic. I genuinely feel that every time I go there for a service appointment, the team d The team (both sales and service) at Erin Park Lexus are fantastic. I genuinely feel that every time I go there for a service appointment, the team does everything in their power to make sure I'm treated right, get the best service, and feel comfortable that I got value for money when leaving. They have a great team and I really appreciate every bit of effort they put in to making me feel like a valued customer. Thank you! More

Amazing job All I want to say I got amazing service from Erin Park Lexus.Very polite,very professional,friendly. I am sure I will come back to Erin Park Lexus All I want to say I got amazing service from Erin Park Lexus.Very polite,very professional,friendly. I am sure I will come back to Erin Park Lexus More

Trustful and High Quality Customer Service Honestly, I don't have time for all the little details, so i'll summarize: My late Father passed 8 years ago months after buying a new ES350 and was a Honestly, I don't have time for all the little details, so i'll summarize: My late Father passed 8 years ago months after buying a new ES350 and was a client of Abdul. Ever since, he has checked on me and asked how my Mother was whenever I bring my (inherited) car for service. Cid or the service staff seem to always find a way to impress me and that's just how they operate. When it came to help my Mother find a new car, there was no question where we would end up as we absolutely trust the good people here and actually look forward to future service appointments in the renovated dealership. More

Unprofessional Came to dealer to inquire if my vehicle had any recalls, advisor didn't have time for me, when he finally did, couldn't find my vehicle model in the s Came to dealer to inquire if my vehicle had any recalls, advisor didn't have time for me, when he finally did, couldn't find my vehicle model in the system due to mistyping my vin number, had an undesirable attitude and cut me short of asking further questions after I corrected him to properly retype my vin number. I have an older model but doesn't mean that I'm less important than other customers. My first visit and my last... More

What an Awesome Experience! #Amazing! Right from the very first walk through the Erin Park Lexus doors, We felt like part of the Erin Park Lexus Family. We are thoroughly impressed with th Right from the very first walk through the Erin Park Lexus doors, We felt like part of the Erin Park Lexus Family. We are thoroughly impressed with the "LEXUS EXPERIENCE" they provide. Norman Karkada has been truly outstanding! Norman's passion for Lexus and his "F-Sport Sunday" drives has made us also passionate for Lexus. Simply Amazing! His support team is top notch and continues to provide simply the "ultimate in service". Sid Amalsadvalaid's favorite saying is "don't worry... we will look after you" and do they ever! More

THEY ARE THE BEST EVERYONE AT THE DEALERSHIP IS THE BEST. SALES AND SERVICE BOTH. I HAVE VERY GOOD EXPERIENCE WITH THEM. EVERY TIME I VISIT I FIND THEM IMPROVED FROM MY EVERYONE AT THE DEALERSHIP IS THE BEST. SALES AND SERVICE BOTH. I HAVE VERY GOOD EXPERIENCE WITH THEM. EVERY TIME I VISIT I FIND THEM IMPROVED FROM MY PREVIOUS VISIT. More

Poor Sales Experience Visited Erin Park Lexus without an appointment to look at the 2015 CT and had to wait about 15 minutes for someone available to see me. Not a big issu Visited Erin Park Lexus without an appointment to look at the 2015 CT and had to wait about 15 minutes for someone available to see me. Not a big issue because the receptionist kindly offered coffee while we waited. I let the Sales person know I was looking at the CT and got some background information on the car before being taken to his desk and asked about whether I wanted to finance or lease. Upon saying finance, the sales rep proceeded to break down all of the costs for leasing and why it's better. I'm just at the beginning stages of looking for cars right now! I don't care about financing vs. leasing. I need to pick a car before I do so. The rep finally goes to find us a car to test drive and I'm put in 2011 CT. That's right, a USED car with 80k on it. There was a brand new CT on the lot, which the rep said they had just gotten in, but apparently putting potential customers in used cars when they want to buy new is how this dealership thinks it is going to get sales. Fine, let's test drive this car. Half way through the test drive, the rep gets a call on his phone and says we need to be back at the dealership in 5 minutes because he has another customer waiting. This dealership obviously doesn't care at all about having me as a customer. Rest assured, the feeling is mutual and I will never return. More

Excellent Service at Lexus Dealership I took my car in for a major service this morning and found the staff extremely courteous. My advisor Scott Bertrand in particular was extremely knowl I took my car in for a major service this morning and found the staff extremely courteous. My advisor Scott Bertrand in particular was extremely knowledgeable and advised me on what needed to be done and what could be done later and took care of stuff that we had not even talked about. He went out of his way to make sure everything was done since we are going on a long road trip soon! Their Service Manager Sid was very knowledgeable, friendly and helped us immensely. Kudos to both Lexus Service folks. Highly recommended. More