Erin Park Lexus

Smooth Process - Great Dealership I picked up my IS 350 FSport yesterday and wanted to thank Siddiq and the rest of the team at Erin Park for making this process very smooth. The purc I picked up my IS 350 FSport yesterday and wanted to thank Siddiq and the rest of the team at Erin Park for making this process very smooth. The purchasing process was very transparent, fair and highly respectful, with no silly sales tactics etc. All my questions, concerns & changes were addressed. The demo from Mike was thorough and the goodies from the boutique were a nice touch. Thanks and I'm looking forward to enjoying the new car. Nick G More

Service Visit Jan 20/17 Having some difficulty with intermittent wipers. After a couple of service visits trying to determine why the problem was persisting, Scott in the se Having some difficulty with intermittent wipers. After a couple of service visits trying to determine why the problem was persisting, Scott in the service dept. figured out the problem. Thanks to Sid - Service Manager and Scott - Lexus Consultant. Professional, knowledgeable and great to work with. More

Good as New Long time customer, my RX300 is now 15 years old with 330K under the belt and people say it still looks like new. Lexus quality is unbelievable howeve Long time customer, my RX300 is now 15 years old with 330K under the belt and people say it still looks like new. Lexus quality is unbelievable however the service is what keeps my car on the road. I trust Scott and the team to help keep my car running smoothly. They have always found any problem I report which saves me time and money with guessing. It might not be the cheapest vehicle to service but it always runs better leaving the lot. More

Great Customer Service! Thank you Scott! I'm a long time customer of Erin Park Lexus, I think it's over 15 year, I trust them and will always deal with them. When I called t Thank you Scott! I'm a long time customer of Erin Park Lexus, I think it's over 15 year, I trust them and will always deal with them. When I called to see if I can bring my SUV in for oil change and to put the winter tires on, they were able to give me an appointment the same day. Scott Bertrand is an outstanding representative of Erin Park Lexus. He went the extra mile to help me. It's not the first time Scott has helped me, he knows good customer service and I would recommend you ask for him the next time you want your vehicle service and experience first hand the wonderful person Scott is and excellent customer service you will receive. Sincerely, Rita More

Fantastic Service at this Dealership! Brought my new 2016 Lexus is350 into Erin Park Lexus for a warranty repair on blemishes and imperfections around the steering wheel leather. The defec Brought my new 2016 Lexus is350 into Erin Park Lexus for a warranty repair on blemishes and imperfections around the steering wheel leather. The defects were not very obvious and would be considered "normal" to the general public but being a luxury car I expected a better finished product from Lexus. However Scott Bertrand, the service representative I dealt with at Erin Park Lexus, was able to help me get a replacement hassle free. The replacement process was quick and efficient from the time of ordering the part to the physical installation. They also provided me with a rental for the inconvenience and a thorough car wash on my IS after everything was completed. Definitely recommend this dealership for service to all Lexus owners. Thanks Scott! More

Outstanding service from what I expect from Lexus Carly has helped serviced my vehicle since I purchased it new from Erin Park Lexus. The service has been no less than outstanding and she has earned h Carly has helped serviced my vehicle since I purchased it new from Erin Park Lexus. The service has been no less than outstanding and she has earned high praises for her attentiveness, clear and timely communication in following up with any concerns or issues. Carly and fellow team all display a level of professionalism that is expected of a Lexus dealership. More

Service Department is the Best - Reason I come back Sid Amalsadvala, Manager of the Service Department is outstanding. Sid and his team of Service Specialists are the sole reason that I have returned t Sid Amalsadvala, Manager of the Service Department is outstanding. Sid and his team of Service Specialists are the sole reason that I have returned to Erin Park Lexus when my Lease has expired. Sadly I never hear from Sales but I can count on the Fairness, Customer Care & Honesty of the Service Specialists led by Sid Amalsadvala. When I needed help it was the Service Dept. that was there to go the extra mile ... thanks Sid, Ryan, Scott, and the whole Team - you are the BEST. Over the years, Ryan Sheehey has always extended the same Service care of going the extra mile ... thanks Ryan for always being positive and helpful no matter how pressured or stressed the day may be as you never let that side show. The long hours & commitment to Customer Care is fantastic - Sid, your team has set a new "bar" for Service Performance & Commitment, one that management can be very proud of. Thanks very much for all you do, I enjoy being in business with you as an Erin Park Lexus owner ... because of the Service Department at Erin Park! More

2016 RX350 My husband and I had the pleasure of working with Kumar. We recently leased a 2016 Lexus RX350. What a great car! All the bells and whistles and th My husband and I had the pleasure of working with Kumar. We recently leased a 2016 Lexus RX350. What a great car! All the bells and whistles and the ride is smooth and quiet. Lexus makes an exceptional product. The entire process didn't take very long and Kumar, our salesman was very helpful throughout the entire process. We noticed upon pick up of our vehicle that there was a tiny chip on the side and it was no problem, Kumar set up our appointment to come back when it suited us and they took care of it. (which included a bonus paint touch up kit-future knicks and a complimentary car wash) If you're looking for a Lexus~ ask for Kumar! You won't be disappointed. (double thumbs up!) More

Very Pleasant Exprience I was recently shopping around looking for the most suitable car for me and I eventually narrowed it down to lexus and infiniti. Both choices I narrow I was recently shopping around looking for the most suitable car for me and I eventually narrowed it down to lexus and infiniti. Both choices I narrowed it down to were great but ultimately what won me over was great customer service. Kumar and Chris Cai put up with all my questions and requests to test drive, they were very accommodating to me which made it a pleasant experience for me. I love my new car and have no regrets, they helped me make the right choice for me. More

Great buying experience I purchased a Lexus ES-350 the other day from Erin Park Lexus and had the most fantastic experience. Not only was Norman Karkada a very knowledgeable I purchased a Lexus ES-350 the other day from Erin Park Lexus and had the most fantastic experience. Not only was Norman Karkada a very knowledgeable salesperson but he went out of his way to make sure he was available at any time for me. I was even able to discuss a few last minute items while he was at the airport waiting for his plane. Of course the rest of his staff was was ready to help me with anything. Chris, Mick and Alexis providing excellent customer service, and Siddiq was incredibly thorough and helpful on the day I came to pick up my vehicle. He went through all my options and items in my car, he even synced all my contacts so I can have a hands free worry free drive home. Top notch team here at Erin Park Lexus. This was my 2nd vehocle I purchased there and plan to return in the future. Sincerely, Paul S. More