Ens Lexus

great customer service. BUT… the people in charge of washing the vehicles appear to not care if they leave swirl marks on your car. Few years ago i brought in my IS250 for a BUT… the people in charge of washing the vehicles appear to not care if they leave swirl marks on your car. Few years ago i brought in my IS250 for a service, great experience but after it was washed, it left swirl marks all over my car. How did i know it was them? Because the car had its drivers door freshly repainted by a bodyshop few days before and then it’s magically all swirled up after my service, i also do paint corrections myself so i’d say i have a good eye when it comes to car paint. I brought up this issue with scott and they made it right with a paint correction. Fast forward a year later i then had an ES350. Same thing happened unfortunately, brought it in for a service and then it had swirl marks after the complimentary wash but not as bad as last time so i shrugged it off and did a quick polish myself. And moving to present day, i brought in my LS460 for a service and i was originally going to tell them not to wash the car but i wanted to see if they’d improved. Boy i was wrong. again, swirl marks all over. Possibly because of using dirty towels or just not using proper wash methods/using a waterless wash but not using enough solution. Most people have no complaints because they’re happy after seeing that their car was washed for free. But people who detail cars (like myself) will definitely notice when their car has been swirled up or scratched by somebody else. The overall customer service is phenomenal, especially Scott and Thomas. However, the detailing department needs work. I will probably still bring in my vehicles for service in the future BUT i will for sure tell them NOT to wash my vehicle even if it’s free. More

Great service: Was given a loaner vehicle Car cleaned inside and out Great at explaining everything that I had concerns with. Very happy with the Lexus team of workers they listened to me and trying to inside and out Great at explaining everything that I had concerns with. Very happy with the Lexus team of workers they listened to me and trying to help me out. Above and beyond great service. Thank you. More

High quality car! Lexus product advisor Zhigang Shao is a very warm, patient, and professional person. Just in an hour we decided to buy the car. He kept all the promi Lexus product advisor Zhigang Shao is a very warm, patient, and professional person. Just in an hour we decided to buy the car. He kept all the promises he made, and made a great job! Highly recommended! More

As always top notch professional service. Dropped me off and picked me up at the other side of city. Dropped me off and picked me up at the other side of city. More

Professional team and exceptional customer service. Always offer the best option for their customers. Mr Sinclair was specifically very helpful each and every time I needed managing my time for the ser Always offer the best option for their customers. Mr Sinclair was specifically very helpful each and every time I needed managing my time for the services. Unfortunately, I do not know the others by name. Thank you everyone. More

Take care my vehicle very good and Thomas provided the best service to maintain my Lexus . best service to maintain my Lexus . More

Professional, timely and courteous service every time I had interacted with the service staff Thank you had interacted with the service staff Thank you More

Excellent service from the beginning to the end of purchase, as well as the best follow up service ever! purchase, as well as the best follow up service ever! More

Excellent service, thorough attention to detail, competent and personable. I look forward to, and enjoy each visit. competent and personable. I look forward to, and enjoy each visit. More