Ens Lexus

They were very helpful.i did not have an appointment, yet the took my car in and in an very short period of time they resolved my issue. the took my car in and in an very short period of time they resolved my issue. More

Sales and service above expectations The sales and service departments are focused on superior customer service. Ron Mack and Scott Sinclair lead the way! All the staff at the dealership The sales and service departments are focused on superior customer service. Ron Mack and Scott Sinclair lead the way! All the staff at the dealership make sure you are looked after great job More

Friendly attentive knowledgeable I think gave me the best de I have been driving vehicles from this dealership for over 20 years They offer the vehicles and service that I am completely satisfied with They con I have been driving vehicles from this dealership for over 20 years They offer the vehicles and service that I am completely satisfied with They continue to be available when I need them to be and they always try their best to meet solve any issues I have More

Service Rating Fast,pleasant reliable service.The service was done more quickly than I expected. The dealership did their best to make the waiting area comfortable w Fast,pleasant reliable service.The service was done more quickly than I expected. The dealership did their best to make the waiting area comfortable with food and a television set. More

Fantastic team! Great service. Always excellent service. Have always used Lexus for our vehicles ( GS350 and NX ) . Well trained and qualified team . When the vehicles are picked up Always excellent service. Have always used Lexus for our vehicles ( GS350 and NX ) . Well trained and qualified team . When the vehicles are picked up it almost seems as if they have been detailed. Always recommend Lexus. More

communication issue I have driven a Lexus for about 8 years and have always loved the service department. Scott Sinclair is fantastic. There is a new service person who i I have driven a Lexus for about 8 years and have always loved the service department. Scott Sinclair is fantastic. There is a new service person who is oriental and I have to say that I do not like dealing with him because I cannot understand what he is saying - especially on the phone. Every single time that I take my car in for service (over 8 year) I get a loaner car. I booked an oil change recently and of course asked for a loaner car. Apparently he has difficulty understanding me as well because when I arrived there was no loaner car for me. Scott as usual saved the day and gave me his car to drive that day. It is really difficult to have confidence when there is such a large communication problem. I am sorry that I do not know his name but he is the only service person with an strong accent. More

Service center could take your all your money!! Well, recently I changed my transmission and rear+front differential fluids from them. While I was talking with them over the phone a week ago before Well, recently I changed my transmission and rear+front differential fluids from them. While I was talking with them over the phone a week ago before the service date, they told they will charge $225 for transmission fluid, and $50 dollars for the rear differential fluid. The guy over the phone did not mention about the front differential fluid. But when I took my car they said they will do the front differential fluid as well. So I assume the charge should be all around $325 plus tax. I was so wrong! They charged me $625 dollars all together ..almost double the amount I expected. If you are using this dealer for servicing of your Lexus, please be careful! They say something, but that's not correct! More

The greatest experience It's always a pleasure to see and work with Derek, when bringing in my vehicle. The experience is like going to a friends house, warm and welcoming. It's always a pleasure to see and work with Derek, when bringing in my vehicle. The experience is like going to a friends house, warm and welcoming. More

Excellent service Scott and the service department provided excellent service when my vehicle was brought in for warranty and service. The staff is always friendly, the Scott and the service department provided excellent service when my vehicle was brought in for warranty and service. The staff is always friendly, the service is excellent, the vehicle is always clean and the work is done within the time promised. Thumbs up to the service department Great work This certainly deserves a 5 Star + rating More

Quick and efficient.and obliging I have dealt with this dealership since 1992. 10 different Lexus cars later and not one complaint. They are very much like family. The culture Danny I have dealt with this dealership since 1992. 10 different Lexus cars later and not one complaint. They are very much like family. The culture Danny Ens started many years ago persists to this date More